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Is there anyway I can get into contact with the custom shop through these boards or by email?
I live in England and I'd prefer not to have to make transatlantic phone calls to order a pickup.
I've already been in contact with SD; I spoke to Alex Semple there.
He told me the price, delivery options, expected date and asked if I'd like to proceed.
I replied saying it was fine and asking where I should send the money.
I didn't hear back for a few days so I emailed again thinking that perhaps he didn't get my message.
It's been over two weeks now and I still haven't found out where I'm meant to be sending the money for them to wind the pickup, or how to start it being wound.
As it has an 8 weeks minimum delay on it, and I've already waited over two weeks for a reply, I'm now looking at over two months to change a pickup. Not counting delivery time and checking at customs and excise.
I sold my original pickup when Alex replied thinking that it wouldn't be too long until I had a replacement. The extra money from selling the original would help pay for the replacement and I could always use the neck pickup until then.
But this is getting annoying now.
SD must be able to wind hundreds of pickups per day. Yet I'm looking at a good fraction of a year before they can wind one on a garanteed sale.
I've had one forum member since tell me that he had a 6 month delay on his pickup.
What's with that?
The self proclaimed industry leader in pickup manufacturer taking over two weeks just to reply?
I've had emails back from obsquer companies in China with badly made sites written in Chenglish within 24 hours.
SD seem to be lots of pictures and information and not much action.
This is seriously terrible customer service.
You're wasting a lot of my time!
With the US economy taking a nose dive, you should want to sell to international customers with some degree of speed.
I live in England and I'd prefer not to have to make transatlantic phone calls to order a pickup.
I've already been in contact with SD; I spoke to Alex Semple there.
He told me the price, delivery options, expected date and asked if I'd like to proceed.
I replied saying it was fine and asking where I should send the money.
I didn't hear back for a few days so I emailed again thinking that perhaps he didn't get my message.
It's been over two weeks now and I still haven't found out where I'm meant to be sending the money for them to wind the pickup, or how to start it being wound.
As it has an 8 weeks minimum delay on it, and I've already waited over two weeks for a reply, I'm now looking at over two months to change a pickup. Not counting delivery time and checking at customs and excise.
I sold my original pickup when Alex replied thinking that it wouldn't be too long until I had a replacement. The extra money from selling the original would help pay for the replacement and I could always use the neck pickup until then.
But this is getting annoying now.
SD must be able to wind hundreds of pickups per day. Yet I'm looking at a good fraction of a year before they can wind one on a garanteed sale.
I've had one forum member since tell me that he had a 6 month delay on his pickup.
What's with that?
The self proclaimed industry leader in pickup manufacturer taking over two weeks just to reply?
I've had emails back from obsquer companies in China with badly made sites written in Chenglish within 24 hours.
SD seem to be lots of pictures and information and not much action.
This is seriously terrible customer service.
You're wasting a lot of my time!
With the US economy taking a nose dive, you should want to sell to international customers with some degree of speed.
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