Originally posted by Mincer
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CTS is a big operation. They do 10s to 100s of thousands of part runs for individual customers, and they have a lot of customers. There's a bit of bureaucracy to get through to get answers for us 'little guys' with our guitar hobbies, but they will answer as soon as they can. When I went through this, I had to call the HQ, who routed me to a local office, who routed me through 2-3 people in that office, just to answer my first question, then routed me back to HQ to discuss how to find, order and/or spec a part, who then routed me to the Taiwan division to actually get some parts made. (I realize you aren't making parts, but just saying, it's a big org and prepare to be routed all around the country to get your answers.)
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