Hello Mr. Fablo

G

gunjabeans

New member
Hello Mr. Fablo,

Thanks for following up on the email issue. I was really disappointed because I love your products the best. I have sent 3 emails on 3 different topics using the SUPPORT---> CONTACT US---> CUSTOMER SUPPORT VIA EMAIL, links.

- The first was to inform you that you had a bad link on the stk-s6 custom stack which took you to the new YJM. This has been fixed.

- The second was to requested a pickup recommendation.

- The third, a wiring configuration I couldn't find in your resources...

I have NEVER received a reply.

Robert Lapp

P.S. I have been going out of my way to get this message to you since March 5th and keep receiving the message:

"frankfalbo has exceeded their stored private messages quota and cannot accept further messages until they clear some space."

Furthermore, I think your website and forum could use some updating. My Gmail holds nearly 7 Gigs, but this forum, only 100 messages...

Your site claims to have the best resources on the web but, its frustrating because they are incomplete at best. There isn't a sample of the middle position on strats. You guys have the capability of sampling every pickup in every configuration. It would be amazing to hear THE SAME EXACT RIFF containing leads and rhythms, clean and dirty, for every pickup, in a strat and les paul.

Some of the pickups are missing on the tone chart, and some links take you to a black chart, some to a white one.

On the website, it would be so much nicer to see a complete list of pickups instead of going from page to page hunting for the JB for example; and why not put a play button for samples, right next to the picture of the pickups!?

I really do love your products, and hate being THAT guy, but honestly, I'd rather navigate every other manufacturer's site to yours.

RWL
 
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Re: Hello Mr. Fablo

Hard to believe a VP of the company doesn't have the time to answer all your emails about your "suggestions for improvements", or to answer you personally on PuP reccomendations. I would much rather have him doing that than say...developing new PuPs for the rest of us, or actually having a personal life, which you clearly do not.

Get a clue...do some research, and ask some questions on the forumn to get you questions answered...
 
Re: Hello Mr. Fablo

Everything I said was intended to help Seymour Duncan as a company because I love their pickups. Frank contacted me via a personal message and I have been unable to respond due to the 100 message count. This is very frustrating. I understand he is a busy man, as am I.
 
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Re: Hello Mr. Fablo

mustaine-who? said:
Hard to believe a VP of the company doesn't have the time to answer all your emails about your "suggestions for improvements", or to answer you personally on PuP reccomendations. I would much rather have him doing that than say...developing new PuPs for the rest of us, or actually having a personal life, which you clearly do not.

Get a clue...do some research, and ask some questions on the forumn to get you questions answered...
Click to expand...

+ 1

pushy new guy
 
Re: Hello Mr. Fablo

Sounds like half of your complaints are nitpicking - wouldn't respond to your pickup recommendayion request? And who are you, exactly, that the VP should answer yours and yours alone? They do have links pointing to "what pickup should I get?" in the FAQ, or did you not think that was a FAQ?

And one link takes you to a white chart, another to a black chart? What, the page background color? Are you serious? OCD is a disease, not a virtue.
 
Re: Hello Mr. Fablo

Hey guys,

If you feel inclined to insult me, go ahead. I don't think of myself as righteous or more important than you. I just want Seymour Duncan's site to be as professional as their tone.
 
Re: Hello Mr. Fablo

dude just read back thru your posts
all 7 of them

you come across a bit presumptuous

as if the site needs to align itself with your needs instead you finding out how the site works for the other half million folks who use it
 
Re: Hello Mr. Fablo

gunjabeans: Thanks for the suggestions. I do remember telling you to contact me about some unanswered emails. It's not like us, and we're in the middle of revamping our email inbox, and how we receive, track, and answer emails. That's why identifying your emails was important to me. I could see how they came in, when they came in, and whether or not they got lost in a "dead folder" by some means. Either way, it's important to us.

In your reply you said the following:

1 was to let you know the link for the custom stack stk-s6 took you to the new YJM. This has been fixed.

2 was a pickup recommendation. I realize now the forum is a great resource.

3 was a wiring question. 2 stacks and a JB with push pull splits; 2 stacks and a JB with auto split 2&4.
Click to expand...
1 and 2 sound like they've been resolved, and it seemed like you were finding help on the third, but let us know if you still need help on that one.
 
Re: Hello Mr. Fablo

I do not want to insult you, but while your email holds 7 gigs of mail, I can only imagine how many posts, attachments, visitor messages, and PMs there are in this site per member, and of course, how many members there are. Considering also that GMail/Hotmail/etc are dedicated towards that. This forum is dedicated to the discussion of guitar pickups, guitars themselves, amplification, pedals, and the silly things that go on in the Sound Room, in a forum format, not a private messaging format.

And I'm yet to find another pickup manufacturer that gets Mr. Eldred of Charvel/Fender fame, Jol Dantzig of Hamer (not there anymore) fame, Yngwie Malmsteen, Gus G., the guys who run Schecter guitar research, among other people for their forum members to ask questions just like that.

And offer periodic one-off custom pickups at lowered prices.

So if you take this as an insult I'd think it to be silly, I'm just trying to show you that SD does a lot for people that aren't even their customers (plenty of folks here rely on other brands for their tone).
 
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