HipShot troubles

ICTGoober

ICTGoober

New member
Has anyone had any troubles with shoddy manufacturing or packaging with HipShot lately? I ordered some units for some basses headed my way, and the one to fit the Indonesian Sterling bass only had 2 holes drilled in the mounting plate instead of 4, and only 1 screw was packaged instead of 4. I am mad as hell about this. Not only is HipShot supposed to be world class, but with the Thanksgiving holiday right here my shot at getting the right one slips away. Oscar at HipShot told me they were stopping production of this model, and only had 3 left in stock. Just sent him a nasty email, which he better jump on tomorrow. If he started vacation too soon, I'm gonna flip out.
 
All the HipShot hardware I have came already installed on the instruments I have, so no, I haven't had any experience with direct purchases and problems with workmanship or packaging.
 
I used open gear Hipshot locking tuners on my Warmoth last year, and they were fine. No idea if the formula for making them has changed.
 
I got an apology this morning, and a promise to send the correct stuff out pronto. We'll see how long it take to get to Doodah.
 
The extra screws showed up finally, and now the D-tuner is binding and will not drop below D flat no matter where the adjustment screw is set. Frankly, it looks like part of the D-tuner assembly is bent. I can't tell if that's the trouble or not.

This really gripes me. I've been installing and using these since the 80's and never had any trouble. My client asked me to order a different unit for an Ibanez bass at the same time, and I'm wondering if it will cause me trouble. He plans on dropping it off with me when he comes to pick up the Sterling on my bench. HipShot isn't answering their phone messages quickly.
 
That is surprising to hear I've always gotten good stuff from Hipshot and for the prices they charge I would be upset too if I got something messed up but at least they are going to send you the right stuff. I'd just let them know about the D tuner issue and they should take care of it for you. I understand it's a clients bass which does make it frustrating. Best of luck on the bass.
 
Mikelamury said:
I'd just let them know about the D tuner issue and they should take care of it for you.
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+1

It's definitely worth taking a shot. A couple years ago I emailed them to ask if it was possible to fix the ancient extender key on longcat's Spector NS-4CR, and they just sent me a new one. I've bought several of their products since then and have had zero issues. Hopefully this was just bad luck and not a sign that things are changing.
 
Just saw this in Talkbass, likely not related but probably good to know these are out there.

https://www.talkbass.com/threads/eb...-products-as-authentic.1587185/#post-27027748

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The unit in question was purchased from the Hipshot Factory Outlet on Squeebay. I ended up modifying the unit until everything fit properly with no binding. Works like a champ now, but it should have been perfect from the word go.
 
I’ve had no issues with them. I installed a 2 point Supertone on my Ripper last year and it ended up needing a spacer plate, which they not only sent me free of charge, but sent 2 different thicknesses.

If I’d been a loyal customer since the 80s, I surely wouldn’t send a customer service rep a shitty email. I bet food service people LOVE you. Better check for pubes, dude.
 
I could be wrong, but AFAIK a D-tuner isn't designed to drop the pitch by much more than a whole step.
D flat is already a step and a half down - can they normally be set to go lower than that?
 
So, a company that has produced a great product (by your account) for 4 decades makes a mistake, and instead of giving them a chance to correct it, you publicly slam them?

:ok:
 
So, a company that has produced a great product (by your account) for 4 decades makes a mistake, and instead of giving them a chance to correct it, you publicly slam them?
Click to expand...

AGAIN. They got a 2nd chance, and STILL failed. Don't you people have any reading comprehension skills?
 
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