My Deja Vu suddenly died on me. : (

[edgie]

Hi guys,
As the title says, it happened just now, my Deja Vu just won't turn on whether it's being powered by a One-Spot(I did check on 3 other pedals and they're fine so I didn't fry the Deja Vu with it) or a battery(tried several).

My problem actually started last Saturday during a gig, it won't power up during soundcheck but after I trying several times it did so and I used it throughout the gig. That was the last I used it and now it's not working at all. Mine is an earlier one without the mod. Anyone who has experienced this?

When I opened it up though, I saw the digital and analog connectors(male and female type) are both not properly engaged. It's like they're halfway connected only. So I just pressed them together but still no power. I'm not sure if that affects power as I'm not good in electronics.

I'm currently staying in Singapore so as much as possible, if can get help from you, I wouldn't want to send the pedal there in US and pay for shipping, etc.. I'm hoping that it's just a small user-resolvable problem.

Thanks,
Edgie

 

[Vasshu the humanoid typhoon]

Re: My Deja Vu suddenly died on me. : (

http://www.seymourduncan.com/support/contact-us/

 

[frankfalbo]

Re: My Deja Vu suddenly died on me. : (

I'm sorry you had to deal with that. It sounds like an issue with the power supply inside the pedal. Email customer support and we'll take care of it. I don't know what the best method is since you're in singapore, but we'll get it figured out.

 

[karpathion]

Re: My Deja Vu suddenly died on me. : (

I'm sorry you had to deal with that. It sounds like an issue with the power supply inside the pedal. Email customer support and we'll take care of it. I don't know what the best method is since you're in singapore, but we'll get it figured out.

Now thats what I call customer support!

 

[serizawa]

Re: My Deja Vu suddenly died on me. : (

Another +100 to the boys (and girls) at Duncan!

 

[edgie]

Re: My Deja Vu suddenly died on me. : (

Ok, thanks for the prompt reply Frank. I'll do so.

 

[jcthejester13]

Re: My Deja Vu suddenly died on me. : (

Go SD! That is great to see the stellar customer support behind their products!

 

[edgie]

Re: My Deja Vu suddenly died on me. : (

Just bumping this thread to thank the whole Seymour Duncan crew(specially Frank) who made it possible for a very easy exchange of units thru the dealer here in Singapore, Davis Guitars. An even better thing is that the one I have now has the 2009 mod incorporated in it. I'm not sure what really was modded since there is still the slight boost in volume(not a bad thing for me at all, but it bothers some people).

I must say that SD really has the best customer service among the big gear companies. May you have more great years ahead of you!: )