Powerstage 170 ...... just went faulty ... help with Warranty !!!!

B

ben ifin

New member
*** RESOLVED / UPDATE *** See Post #10 Below ***



Hey all

Was at rehearsals last night and my 6 month old Powerstage 170 just went bad mid-song ?!?!?!?! ...... it started humming loudly and the output signal became very crackly / distorted.

Unplugged it and came home. Plugged it in [again] and hooked it up to a speaker [again] and even with no input plugged in, as I turn up the Main Vol, the hum gets louder and is distorted - it hums and is distorted regarldess of whether or not it is being fed a signal - it was only the 5th time Ive used it !!!!

I was in the UK in December and bought it there brand new from " StompBox " in Middlesex and used it for 2 small shows there and then it came back with me to Australia.

=> is there any way I can get this fixed under warranty ?

=> I am the original owner and it has only been used about 5 or 6 times and is only 6 months old ?

=> I bought it new from an authorized seller and for a brand new unit with such minimal use to go faulty so quick is really disappointing

All help much appreciated.

Ben
 
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Re: Powerstage 170 ...... just went faulty ... help with Warranty !!!!

Have you tried contacting Duncan directly?
 
Re: Powerstage 170 ...... just went faulty ... help with Warranty !!!!

Contact Duncan directly (calling works better than emailing, I think- info is at the bottom of the home page). Outside of the US, they may refer you back to the dealer, but you don't know until you try. Let us know what happens.
 
Re: Powerstage 170 ...... just went faulty ... help with Warranty !!!!

I just emailed SD support as suggested. I'll report back. Thanks, Ben
 
Re: Powerstage 170 ...... just went faulty ... help with Warranty !!!!

Good News !

David Carrillo from SD Support got back to me and SD have agreed to repair the unit - I will post it back to their USA Repair Address [at my cost] and they will fix it and cover the return shipping to me.

Really good and fair of them in the circumstances :) :) :)

Ben
 
Re: Powerstage 170 ...... just went faulty ... help with Warranty !!!!

Wow, very cool! I am happy they can help you out! (Let us know what they say is wrong with it)
 
Powerstage 170 ...... just went faulty ... help with Warranty !!!!

Last weekend when I was working on my pedal board I noticed my Andromeda was missing one of the housing screws (bought this new from Musicians Friend). I emailed Duncan about it and David responded...the screws are in the mail!!
 
Re: Powerstage 170 ...... just went faulty ... help with Warranty !!!!

*** RESOLVED / UPDATE ***

Huge shout out and kudos to Seymour Duncan support / David Carillo.

As agreed - I shipped my PS170 to them at my cost - they got my PS 170 - and they are replacing it with a brand new unit and shipping it back to me at no cost later this week.

Fantastic, professional and courteous service :) !

Sincere thanks again,
Ben
 
Re: Powerstage 170 ...... just went faulty ... help with Warranty !!!!

How much did you end up having to spend for shipping?
 
Re: Powerstage 170 ...... just went faulty ... help with Warranty !!!!

Wow, very cool! I am so happy that they could help you!
 
Re: Powerstage 170 ...... just went faulty ... help with Warranty !!!!

That's pretty sweet man. I know that the Customer Support for SD has taken a beating in the last 2-3 years, but there are still some upstanding folks working there. Congrats. Let us know how the new unit works out.

Sent from my LG-H931 using Tapatalk
 
Re: Powerstage 170 ...... just went faulty ... help with Warranty !!!!

Brand New replacement unit arrived in the mail today :)

Thanks David for all your kind assistance and help.

Ben
 
Re: Powerstage 170 ...... just went faulty ... help with Warranty !!!!

DankStar said:
Shouldn't be on you IMO.
Click to expand...

All things and circumstances considered, from my end, it was a relatively small price to pay.

The weird / strange thing I didn't understand was why they just didnt authorize their local distributor here to look at my unit and then provide me the replacement .... not only would this have saved me $53 ..... but it also would have saved Seymour Duncan its shipping / handling costs from the USA to Oz ?!?!

Still ....... Im really happy .... and David Carillo was super-awesome-and-fantastic to deal with :)

Ben
 
Re: Powerstage 170 ...... just went faulty ... help with Warranty !!!!

I am not really sure why it was handled this way, but I am happy that it got you a working unit. Was there anything ever said about what was wrong with yours?
 
Re: Powerstage 170 ...... just went faulty ... help with Warranty !!!!

Mincer said:
I am not really sure why it was handled this way, but I am happy that it got you a working unit. Was there anything ever said about what was wrong with yours?
Click to expand...

Often, if the product was not purchased from your local distributor, they won't cover the warranty replacement. Since the unit was purchased in England I would bet that is the reason why we had to replace it directly.
 
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