ExplorersRock
X-Files Duckbucker
PLEASE READ WHOLE THREAD: I am leaving this up because this was a learning process for me, but it turns out the seller wasn't pulling any monkeyshines. The pickup is legit. The only thing I still am a little frustrated with is the description said no logo and it came with one. But there's a solution for that. I hope this thread is helpful to others and informative. Thank you for reading.
Ok, so I received an Amazon gift card at work and I wanted to get a Seymour Duncan '59n to match a Zebra, 4-conductor model I bought for the bridge. I ordered one from a seller called Music UFO. The pickup comes in a Ziploc bag with no box, photo-copied instructions, non-Duncan screws and springs, and unlike a normal '59, short legs and a "Seymour Duncan" logo! Something is way off here! So I call Amazon to get a return started and they send the following email:
AMAZON CUSTOMER SERVICE
"Hello,
We've been contacted by a customer regarding the order identified below.
--------------------
Item: Seymour Duncan SH-1n '59 Model 4-Conductor Humbucker Guitar Pickup - Zebra Neck
Details: We are contacting you in behalf of the buyer. The customer received the package however it is different from what was listed before he placed the order. The package came in without the original box and the installation manual. The pick up was wrapped in zip locked bag. The package does not look like it was a brand new pick up. So he's uncomfortable to keep. it. Please send a prepaid return mailing label to return it for a refund.
Please research the concern and contact the customer. We expect to hear from you in the soonest time possible. Thank You and have great day!
-------------------
Sincerely,
Customer Service Department
Amazon.com
http://www.amazon.com"
The seller sent me this response:
MUSIC UFO
"Hi, [ExplorersRock],
Thanks for writing. This is absolutely a brand Duncan pickup. It is just a bulk package, so the price is lower. If you want the original package, we can send you a new replacement in the original box. Would that work? Please let us know.
You can return the first one back, and we will refund you the postage. Using first class, it should be lower than $3.
Please let us know if a replacement in box would work. Thanks.
Leila"
So let me show you how I responded because I have never heard of "bulk packaging" from Duncan to a dealer! If anyone can tell me more I'd be grateful and as it stands, I am most likely returning the pickup!
My Response
"Hello,
Thank for your prompt response. Amazon’s Customer Service over-simplified my concerns. As an owner of about 30 Seymour Duncan pickups, I am very familiar with their product line. I took some pictures to illustrate the concerns I have that created my desire to return the product. They are attached to this email.
In Pic 01, I have a bridge model ’59 from Seymour Duncan I recently purchased on the left. The seller was also on amazon, and as you can see, it came in its standard packaging. I know you said this saves you money, but frankly KNOWING A FEW PEOPLE WHO WORKED AT SEYMOUR DUNCAN I have never heard of them shipping pickups this way to a dealer. No dealer receives pickups this way to my knowledge. Furthermore, utilizing a standard grocery-store-bought Ziploc snack bag definitely does not indicate a seller taking their business seriously.
In Pic 02, you can see on the left there is no “Seymour Duncan” logo printed on the pickup. That’s because Seymour Duncan DOES NOT PRINT A LOGO ON THE ’59 MODEL! The fact that one was present made me suspect that this was either the wrong model or an outright counterfeit. I flipped the pickup over and found the “SH-1N” notation from the factory indicating it is a ’59 and a reading of the D.C. Resistance puts it in the ballpark to be a ’59 (and a number of other Duncans). The logo could be there because it is a floor-shop custom model, but since I do not have the box I can’t confirm this. Your description said “no logo” and I wanted that considering the pickup on the left has no logo. So now we have false advertising as well.
Pic 03 again shows the logo and shows photo-copied instructions. Why? Is there a reason that the original was unavailable to be shipped? This makes absolutely no sense, and if it came with the pickup, why bother to photo-copy it instead of ship it? I suspect you didn’t have it and printed this from Duncan’s website, which doesn’t wash with your explanation.
Pic 04 shows another case of false advertising. The ’59 model is retro and is known to have long legs. Your description even states that the pickup has long legs like the pickup on the left I already own. WHY DOES YOUR PICKUP HAVE SHORT LEGS?! Again, I know they can be ordered as a floor-shop custom but there is no way for me to confirm this.
Pic 05 shows the screws and springs for mounting. On the left is the one from my pickup utilizing a sealed bag, while yours, on the right, shows the hardware placed in a small zip-bag indicating that these are NOT the stock screws.
In Pic 06 you can see that the length, width, color, and distance between coils is different on your hardware, meaning that they are NOT Duncan Springs.
And Pic 07 shows that unlike the flat-head Duncan screws on the left, yours are Philips head indicating they aren’t Duncan screws either!
So let’s add this up, shall we? I received a package that contains a pickup with no original packaging, sealed in a Ziploc-baggy, and containing photo-copied instructions (which still makes the least sense). Upon inspection, the pickups trademark features are not present, having short legs and a logo, the hardware is clearly thrown in afterward and isn’t even from the same manufacturer. And the explanation I’m given is these factors are from saving money? I don’t buy it! If this is in fact a floor-shop custom that would mean that it cost EXTRA to get short legs! Whatever is going on here, it leaves me as your customer feeling very untrusting that the product you have sold me is genuine. Especially considering the false advertising of “no logo,” and “long legs” right in the description! I am not interested in a replacement. I am not comfortable in doing any further business and I demand a full refund including the cost of shipping this product back to you. I have already contacted Amazon regarding this matter. Please send me a label so I can return your product.
Regards,
[ExplorersRock]"
Ok, so I received an Amazon gift card at work and I wanted to get a Seymour Duncan '59n to match a Zebra, 4-conductor model I bought for the bridge. I ordered one from a seller called Music UFO. The pickup comes in a Ziploc bag with no box, photo-copied instructions, non-Duncan screws and springs, and unlike a normal '59, short legs and a "Seymour Duncan" logo! Something is way off here! So I call Amazon to get a return started and they send the following email:
AMAZON CUSTOMER SERVICE
"Hello,
We've been contacted by a customer regarding the order identified below.
--------------------
Item: Seymour Duncan SH-1n '59 Model 4-Conductor Humbucker Guitar Pickup - Zebra Neck
Details: We are contacting you in behalf of the buyer. The customer received the package however it is different from what was listed before he placed the order. The package came in without the original box and the installation manual. The pick up was wrapped in zip locked bag. The package does not look like it was a brand new pick up. So he's uncomfortable to keep. it. Please send a prepaid return mailing label to return it for a refund.
Please research the concern and contact the customer. We expect to hear from you in the soonest time possible. Thank You and have great day!
-------------------
Sincerely,
Customer Service Department
Amazon.com
http://www.amazon.com"
The seller sent me this response:
MUSIC UFO
"Hi, [ExplorersRock],
Thanks for writing. This is absolutely a brand Duncan pickup. It is just a bulk package, so the price is lower. If you want the original package, we can send you a new replacement in the original box. Would that work? Please let us know.
You can return the first one back, and we will refund you the postage. Using first class, it should be lower than $3.
Please let us know if a replacement in box would work. Thanks.
Leila"
So let me show you how I responded because I have never heard of "bulk packaging" from Duncan to a dealer! If anyone can tell me more I'd be grateful and as it stands, I am most likely returning the pickup!
My Response
"Hello,
Thank for your prompt response. Amazon’s Customer Service over-simplified my concerns. As an owner of about 30 Seymour Duncan pickups, I am very familiar with their product line. I took some pictures to illustrate the concerns I have that created my desire to return the product. They are attached to this email.
In Pic 01, I have a bridge model ’59 from Seymour Duncan I recently purchased on the left. The seller was also on amazon, and as you can see, it came in its standard packaging. I know you said this saves you money, but frankly KNOWING A FEW PEOPLE WHO WORKED AT SEYMOUR DUNCAN I have never heard of them shipping pickups this way to a dealer. No dealer receives pickups this way to my knowledge. Furthermore, utilizing a standard grocery-store-bought Ziploc snack bag definitely does not indicate a seller taking their business seriously.
In Pic 02, you can see on the left there is no “Seymour Duncan” logo printed on the pickup. That’s because Seymour Duncan DOES NOT PRINT A LOGO ON THE ’59 MODEL! The fact that one was present made me suspect that this was either the wrong model or an outright counterfeit. I flipped the pickup over and found the “SH-1N” notation from the factory indicating it is a ’59 and a reading of the D.C. Resistance puts it in the ballpark to be a ’59 (and a number of other Duncans). The logo could be there because it is a floor-shop custom model, but since I do not have the box I can’t confirm this. Your description said “no logo” and I wanted that considering the pickup on the left has no logo. So now we have false advertising as well.
Pic 03 again shows the logo and shows photo-copied instructions. Why? Is there a reason that the original was unavailable to be shipped? This makes absolutely no sense, and if it came with the pickup, why bother to photo-copy it instead of ship it? I suspect you didn’t have it and printed this from Duncan’s website, which doesn’t wash with your explanation.
Pic 04 shows another case of false advertising. The ’59 model is retro and is known to have long legs. Your description even states that the pickup has long legs like the pickup on the left I already own. WHY DOES YOUR PICKUP HAVE SHORT LEGS?! Again, I know they can be ordered as a floor-shop custom but there is no way for me to confirm this.
Pic 05 shows the screws and springs for mounting. On the left is the one from my pickup utilizing a sealed bag, while yours, on the right, shows the hardware placed in a small zip-bag indicating that these are NOT the stock screws.
In Pic 06 you can see that the length, width, color, and distance between coils is different on your hardware, meaning that they are NOT Duncan Springs.
And Pic 07 shows that unlike the flat-head Duncan screws on the left, yours are Philips head indicating they aren’t Duncan screws either!
So let’s add this up, shall we? I received a package that contains a pickup with no original packaging, sealed in a Ziploc-baggy, and containing photo-copied instructions (which still makes the least sense). Upon inspection, the pickups trademark features are not present, having short legs and a logo, the hardware is clearly thrown in afterward and isn’t even from the same manufacturer. And the explanation I’m given is these factors are from saving money? I don’t buy it! If this is in fact a floor-shop custom that would mean that it cost EXTRA to get short legs! Whatever is going on here, it leaves me as your customer feeling very untrusting that the product you have sold me is genuine. Especially considering the false advertising of “no logo,” and “long legs” right in the description! I am not interested in a replacement. I am not comfortable in doing any further business and I demand a full refund including the cost of shipping this product back to you. I have already contacted Amazon regarding this matter. Please send me a label so I can return your product.
Regards,
[ExplorersRock]"
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