I'm hoping I can connect with the other guys caught in this mess thru here. I sent in a SJB-1B for a rewind back in April. On April 28th, I received an email saying my pickup had shipped. The day before it was suppose to arrive, the UPS tracking updated to say it was being rerouted back to the sender. There was no communication from SD on what happened or why until I sent a message to them thru my SD CS account. About a week later I received a call saying that a few orders had been mixed up and they were trying to sort it out. I still have not received my pickup, but they did have a customer forward me one coil from a Mustang bass pickup that had been rewound. So not only did they ship that pickup to the wrong customer, it was then forwarded to a second incorrect customer. I was told I could email my customer service rep for updates, but he has yet to respond to any email I send. I've called several times and when I finally receive a return call it's a line like "We're working on this...", but again it's been 5.5 weeks since my order was mixed up and I still don't have my pickup. I get the feeling that customer service isn't all that important to SD. I can't imagine the other people tangled up in this are happy with not having their pickup(s) and have just refused to work with SD to straighten this out.
This was my first experience with the SD Custom Shop and will definitely be my last.
If you received a SJB-1B and are looking for a Mustang bass coil, please reply.
This was my first experience with the SD Custom Shop and will definitely be my last.
If you received a SJB-1B and are looking for a Mustang bass coil, please reply.
