Seymour Duncan Outstanding Customer Service

clcwarlock

clcwarlock

New member
Before Christmas I picked up a custom custom pickup to replace the EMG 85 in my 87 Gunslinger with tilted bridge pickup. I bought a standard SH-11 size since it was tilted and I thought it would match up. Anyway I should have measured because the pole pieces did not match to well. I called Seymour Duncan and asked if I could exchange it within the 21 day policy for the TB-11 and they said fine. I also asked if I could get one without the logo on the front. They said no problem but it will have to go through the custom shop and it would take an extra week. Well I got it, put it in my gunslinger and it sounds just great. Thanks to all forum members that described this pickup's sound and use and also thanks to Seymour Duncan for going the extra mile for me. :)
 
Re: Seymour Duncan Outstanding Customer Service

So glad to hear this and that you were able to get exactly what you wanted. All the guys that work in customer service are really nice, smart and great at explaining things.
 
Re: Seymour Duncan Outstanding Customer Service

yea scott here ^ helped me out a few times. it's hard to find customer service that good these days.
 
Re: Seymour Duncan Outstanding Customer Service

Actually, non-logo pickups don't go through the Custom Shop. They're still made on the Production Floor. But because we don't have a specific part number for the non-logo version, we call them "Shop Floor Customs" and they get a generic part number. They're the same price as the regular version of the pickup but lead time takes and extra week or so for us to build the pickup specially for you. I believe we're one of the few big pickup companies to offer this.

Also, it was probably another Scott that helped you out. We actually have three of them! Scott Olson, who posted above, is our Media Manager. The two Scotts in Customer Service are Scott Marceau and Scott Miller.

In any event, I'm glad you were taken care of. Thanks for the positive feedback.
 
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