Anyone return a damaged item to musicians friend?

[lex666]

Hey guys,

A few weeks ago I ordered a Martin acoustic D15 in rosewood from musicians friend. When the guitar arrived, the spruce top was damaged. It was shipped in a hardshell case, but it looks like the UPS guy might have stacked boxes on top of it, pushing the bridge down and created a crack along the grain in the top and caused the top to come away from the sides near the lower bout.

Anyways, I immediately called musicans friend and told them I recived the guitar damaged, and they sent for UPS to come pick it up. They did, but now I have no guitar. The CS guy at musicians friend said I did not need a return auth number. Has anyone ever returned a damaged item to musicians friend? Did they give you a hard time, or was it easy? Should I be worried? I've had bad experiences with MF, but never hard to return a damaged item. Its been over a week now, and I have no idea what going on with my exchange.

 

[Xeromus]

Re: Anyone return a damaged item to musicians friend?

if ups came to pick it up, you gotta wait until it gets back to mf, then it'll be a few days and they'll either send you a new one or credit you back the money. I wouldn't worry about it. But you can call to get a status update.

 

[Curly]

Re: Anyone return a damaged item to musicians friend?

I returned a Highway 1 tele - no problem.

You could call or check online.

 

[JumpMarine]

Re: Anyone return a damaged item to musicians friend?

I returned an amp once, no questions asked.

 

[mrfjones]

Re: Anyone return a damaged item to musicians friend?

give them a call. i never had a hard time with their customer service. they have always been nice and helpful for me. I had a bad experience with their credit card company and i even called their customer service line to complain. hopefully hey are not using the same people.

they should have asked if you wanted a new one or a refund. my guess is that you will have another one shipped to your door asap. let us know how it all works out. Good luck