BYO Guitar "Custom Shop" Necks Review

[Masta' C]

While this is a cool outcome, can't help but think of the piss-poor customer service standard that is prevalent everywhere today:

**** it up the first time because you don't care, and only have to deal with the complaining customers; of which will be few and far between because people are lazy and don't want to bother returning things.

Admittedly, I almost just said ****-it the first time around, because the experience had been so poor up to that point that I figured it couldn't get any better and I'd just be wasting my time fighting it.

Rather than continue to send communications that would likely go unanswered, I started leaving negative reviews online, which is ultimately what elicited a response.

Getting a call directly from the owner, Shawn, who was sympathetic and didn't try to challenge me or talk down to me in any way, was a good move on their part and the first real "customer service" I received beyond my initial inquiries.

Of course, even that gesture doesn't excuse the shortcomings up to that point, which spanned many weeks.

Perhaps the real value here is knowing that BYOG *can* produce really nice products through their Custom Shop and, by sharing this journey, I hope others will be prevented from settling for less than they deserve if they decide to give BYOG their business.

 

[krovatron]

Thanks for sharing your experience Masta C. I Have been a big fan of PGK but they are limited on the customization. BYOG has a C24 kit that can be customized with my preferred specs and a Floyd Rose. I keep looking for reviews of their work and find very mixed, often negative, reviews. I appreciate that they made it right to you - sucks you had to go the long way.

 

[GuitarDoc]

Wow! I didn't realize unfinished custom necks were so expensive. By comparison, that would make my necks worth at least $1000-1500 finished (any specified neck shape, any fretboard radius, with custom multi laminated skunk stripes, exotic wood fretboards, multi layer binding, compensated bone nut, etc., etc.).

Off the topic, but I am constantly amazed at the many guitars being sold for under $300 that are really pretty good (ex., IYV guitars). How can they do that?! By comparison, they ought to be just total crap...but they aren't!!!

 

[Mincer]

Wow! I didn't realize unfinished custom necks were so expensive. By comparison, that would make my necks worth at least $1000-1500 finished (any specified neck shape, any fretboard radius, with custom multi laminated skunk stripes, exotic wood fretboards, multi layer binding, compensated bone nut, etc., etc.).

Off the topic, but I am constantly amazed at the many guitars being sold for under $300 that are really pretty good (ex., IYV guitars). How can they do that?! By comparison, they ought to be just total crap...but they aren't!!!

$300 buys a lot of guitar these days.

 

[GuitarDoc]

$300 buys a lot of guitar these days.

Yes it does. I recently bought an IYV thin jazz box for less than $200. I was really impressed with the playability, sound, and quality.

 

[Mincer]

Good thing we don't play oboe!

 

[dystrust]

Good thing we don't play oboe!

My stepson does, but as expensive as oboes are, they don't remotely touch what a bassoon goes for.

 

[Mincer]

My stepson does, but as expensive as oboes are, they don't remotely touch what a bassoon goes for.

I would imagine. Not to mention that it takes quite awhile to just get a sound out of the damn thing.