Can't get through customer service to get rma
- Thread starter Mac102250
- Start date
phil_104
Cheesesteakologist
Re: Can't get through customer service to get rma
Well, I don't know this for a fact so it's all assumption, but I will assume that given the fact that it was the new year holiday period, SD might not be open. I know a lot of stores in my area gave their staff off today, and considering that SD isn't retail, that would seem to be very probable.
I thought the 21 day return policy was something you addressed with your dealer you bought the pickup from... no?
Well, I don't know this for a fact so it's all assumption, but I will assume that given the fact that it was the new year holiday period, SD might not be open. I know a lot of stores in my area gave their staff off today, and considering that SD isn't retail, that would seem to be very probable.
I thought the 21 day return policy was something you addressed with your dealer you bought the pickup from... no?
Re: Can't get through customer service to get rma
Yeah, you're probably right. I tried before new years as well though. I wasn't expecting them to be open yesterday. It's likely you're correct. The voice on the telephone told me that I was second in line waiting for a representative. It took a while (ten minutes?) before I became first in line, and then I still waited. Skipped to voicemail, which is weird because there's an option for that in the menu, so why make people wait to leave a message instead of telling them there's no representatives available? Like you said, all assumption. I feel like I shouldn't have started a thread.
^ copy and pasted from the site.
Yeah, you're probably right. I tried before new years as well though. I wasn't expecting them to be open yesterday. It's likely you're correct. The voice on the telephone told me that I was second in line waiting for a representative. It took a while (ten minutes?) before I became first in line, and then I still waited. Skipped to voicemail, which is weird because there's an option for that in the menu, so why make people wait to leave a message instead of telling them there's no representatives available? Like you said, all assumption. I feel like I shouldn't have started a thread.
^ copy and pasted from the site.
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Re: Can't get through customer service to get rma
You deal directly with Seymour Duncan and include your receipt with the return/swap, the dealer is not involved.
You deal directly with Seymour Duncan and include your receipt with the return/swap, the dealer is not involved.
frankfalbo
In Fluence Y'all
Re: Can't get through customer service to get rma
We were closed Friday and Monday. They're supposed to switch the phones to a closed mode, perhaps they didn't. You should have little trouble today.
We were closed Friday and Monday. They're supposed to switch the phones to a closed mode, perhaps they didn't. You should have little trouble today.
clcwarlock
New member
Re: Can't get through customer service to get rma
I called last Wednesday and did my 21 day exchange no problem. I found that the support was exceptionally good.
I called last Wednesday and did my 21 day exchange no problem. I found that the support was exceptionally good.
