custom shop guitar issue

[DCikes88]

So they nicked it when they took it outside to photograph it? Is this yours before they shipped it?

https://www.instagram.com/p/CgFLLyUluUW/

Yup, that is exactly how you photograph a $3k guitar built to order. With a phone, on a parking lot, some dude holding it in his hands while sitting on the back of his f150. That's exactly how I do it, too.

Btw, on the photo of the "chip", it kinda looks like the clear coat is still there, not wacked away or "punctured" if you will. It's hard to say from the pic but is it possible that there was an impurity or something while applying coats and that caused the clear to raise up like a bubble?

Whatever it is I hope you end up satisfied. Stress after unboxing an instrument like that should not be part of the experience. The guitar is a stunner. Not a fan of the shape maybe, but it is pure eye candy nevertheless.

 

[playas]

Why didn't you just send it straight back?

 

[orpheo]

The photo(s) appear to be quite small, so I can't say much but I do think this nick should be fixable. Drop-fill with superglue (maybe touch up the color first), spray some accelerator and then scrape, sand, buff. Should be a 1hr job. I did those fixes often for people and they would sit beside me, sipping their coffee. By the time their cup was empty, I was often already done.

 

[devastone]

If I received a $2700 guitar with a nick like that I would have sent it back to them to fix, I don't understand them offering you a refund to deal with it, seems like they would want to do it since it is their reputation.

 

[uOpt]

Nice guitar. I wouldn't send it back either if it sounded and played well. If their refund covers the local repair and some small amount for your pocket I'd consider it settled. Shit happens.

 

[Masta' C]

If I received a $2700 guitar with a nick like that I would have sent it back to them to fix, I don't understand them offering you a refund to deal with it, seems like they would want to do it since it is their reputation.

Sending guitars back and forth is a hassle and increases the risk of something else happening to the guitar during transit. Not to mention further delays.

This is clearly a very small blem on the back, lower edge over the binding. It's a very common spot for damage anyway and the OP is very lucky it wasn't anywhere else!

If the OP likes the guitar, can live with the blem, and he's happy with the compensation they are offering, then there's no need to complicate things further by sending it back and having to negotiate a different resolution

 

[Mincer]

I thought you hate wood looking like a disease.

Gesendet von meinem ASUS_X00RD mit Tapatalk

Generally, yes. But this still looks cool.

 

[nexion218]

If they offer enough to cover a repair and maybe a little extra for the stress, I say nothing is wrong here. Sh!t like that happens. What matters is how the builder/dealer deals with the issue. Awesome looking guitar by the way!

 

[devastone]

Damage during shipment should be very rare, if it is a regular occurrence, maybe the method of packing the guitars should be examined. I don't think I've ever received a guitar with damage from shipping.

That said, yes, if the seller is satisfied with the resolution, great! And getting something repaired locally is probably quicker and easier.

 

[baritone]

I was the one who suggested to repair locally, since I already waited 7 months for them to build it from scratch. They offered me a lot more to compensate, which turned out to be reasonable. I think part of it is psychological: once I see the wood grain of the instrument, I feel like, "This was made for me. A replacement would be an imposter."

 

[baritone]

I don't know what's going on with this. The guy I took my guitar to for repairs sent me a picture last night saying, "You may not have noticed, but there's another dent on it." I have a photo showing the exact spot with no dent. Man, I've barely touched this guitar, and everyone's trying to sabotage it.

 

[GuitarDoc]

I don't know what's going on with this. The guy I took my guitar to for repairs sent me a picture last night saying, "You may not have noticed, but there's another dent on it." I have a photo showing the exact spot with no dent. Man, I've barely touched this guitar, and everyone's trying to sabotage it.

Did he send you a pic of the other dent? Or have you seen it in person? Do you have a pic of that area before you took it to the repair guy?
Maybe he caused the "dent". If you can prove it with a "before" photo he should fix it for free. If he didn't cause the dent, you never noticed it before so it must be very minor...just forget about that one.

Love the guitar, by the way. I'm currently making several customs with spalted maple tops. It's a very beautiful wood and not only are no two pieces the same, but they are very different and unique. Every one will be distinctly a one-of-a-kind.

 

[baritone]

That was definitely one of the big attractions to getting a custom guitar with spalted maple; it's like a fingerprint of a unique instrument.

This is the photo he sent me last night. The dent is really close to the problem area I originally had.

 

[baritone]

This is just a few moments after it was delivered to me.

 

[Mincer]

It's like it hit the corner of a table and nicked out the binding. Very strange.

 

[Masta' C]

One of the guys handling your guitar must've bumped it to get that dent by the control cover. Probably the guy who has it now, just saying

 

[devastone]

*EDIT* Nevermind, I'm confused again.

 

[Masta' C]

The dent would be easy to miss, but WTH with the dent in the binding.

The ding in the binding is what this whole thread has been about, LOL

It's the new dent closer to the control cavity that's extra annoying...

 

[devastone]

The ding in the binding is what this whole thread has been about, LOL

It's the new dent closer to the control cavity that's extra annoying...

Oh, sorry, I got lost I didn't see it in the picture showing the dent so I guess I go confused, it happens, a lot.

 

[baritone]

I just went to see it in person at the repair shop. The guy said he didn't make the small dent, & that it would be double or triple the price to repair the small one. He said, "Contact the guitar company; maybe they did that, too, & you just didn't notice." The chip in the binding is bigger, but he said that would be the easier fix.

This guitar was a Christmas gift from my girlfriend. We sat at my laptop the week before Christmas & picked all of the features out together, while I explained the significance of each option. The black binding against the black finish around the edges is a really subtle/ awesome effect. This was really a dream guitar, & people keep being clumsy. I've been playing for 25 years, & I've never dropped a guitar, but I'm not a performer; I keep all of my guitars neat and clean at home.

Really, I just hope there's some way to get this resolved in a way that is fair to me.