EARTH TO SEYMOUR... Anybody Home???

[ranalli]

Re: EARTH TO SEYMOUR... Anybody Home???

Hi Everybody,

Just to set the record straight here---Michael has a very legitimate gripe here. His experience (while definitely atypical) has not been good. We have dropped the ball in a number of ways that have created long delays and plenty of frustration for him---and, to be clear, I am to blame for part of that.

Michael---I am glad you chose to post here. This forum can really be the great equilizer. And while I pride myself in the trying to make every person's experience with this company an excellent one (and those of you who talk to me on a regular basis know this to be true)---there are going to be cases where someone slips (badly) through the cracks and has a bad, frustrating experience. This is, unfortunately, one of those cases. Michael, I and Seymour Duncan Pickups would like to offer a humble apology for how your experience has gone, and we are going to do everything we can to make it up to you (if you are still willing to give us the chance). I know that you have communicated directly with MJ over the past day or so, and I would like to invite you to (via direct email to MJ or myself) tell us what we can do to make this situation right for you. As I said, I pride myself in making sure that people have positive experiences with us, and when they do NOT, I definitely take it to heart. So please accept our apologies, and let's talk about how we can make this up to you.

VERY classy!! Much respect!!


It's a shame more businesses don't act like this when something goes wrong. Kudos!!


Glad to hear things will work out for the most part.

 

[JumpMarine]

Re: EARTH TO SEYMOUR... Anybody Home???

Hi Everybody,

Just to set the record straight here---Michael has a very legitimate gripe here. His experience (while definitely atypical) has not been good. We have dropped the ball in a number of ways that have created long delays and plenty of frustration for him---and, to be clear, I am to blame for part of that.

Michael---I am glad you chose to post here. This forum can really be the great equilizer. And while I pride myself in the trying to make every person's experience with this company an excellent one (and those of you who talk to me on a regular basis know this to be true)---there are going to be cases where someone slips (badly) through the cracks and has a bad, frustrating experience. This is, unfortunately, one of those cases. Michael, I and Seymour Duncan Pickups would like to offer a humble apology for how your experience has gone, and we are going to do everything we can to make it up to you (if you are still willing to give us the chance). I know that you have communicated directly with MJ over the past day or so, and I would like to invite you to (via direct email to MJ or myself) tell us what we can do to make this situation right for you. As I said, I pride myself in making sure that people have positive experiences with us, and when they do NOT, I definitely take it to heart. So please accept our apologies, and let's talk about how we can make this up to you.

This is why I have the utmost respect for the company, very classy indeed!

 

[Falstaff]

Re: EARTH TO SEYMOUR... Anybody Home???

Nice job, Scott M.

I hope you stick around, Custom, and I hope you get the apologies you deserve.

 

[Mr 9finger]

Re: EARTH TO SEYMOUR... Anybody Home???

This type of stuff right here makes SD the top of the food chain in the pickup industry! Not many companys would come forward and make a public apology for a mess up like this, they would rather keep it under wraps. Kudos to Scott, MJ, and everyone else involved.

However.....isn't kind of funny how karma has a tendancy to jump up and bite you in the a......

eh RocknRoller?

 

[Archer_of_Fish]

Re: EARTH TO SEYMOUR... Anybody Home???

Once again Duncan shows that they have class. Cheers duncan. Nice to see a company that cares about the customer, all customers.

Sadly in business things happen. To bad Shamray doesnt offer Duncans as an option onn the website. I guess I'll have to order a custom guitar from JD Bluesville instead......

 

[Fusion1]

Re: EARTH TO SEYMOUR... Anybody Home???

Ahhh I love happy endings...