Guitar Parts Resource LLC

davguitar

New member
I just received a SPB-3 today (Quarter Pounder for P-Bass), and I ordered it from Guitar Parts Resource, LLC, in Millersburg, OH. I just opened up the plastic box it came in. One white lead wire for one coil is completely missing and one black lead on the other coil is cut in half. The covers are scratched pretty badly too.

It may not be the most proper thing to post something like this here, but I'm hoping one of the S.D. factory people will see this and will tell me if I can solder a lead wire to this pickup and try to use it and ithe pickup still be covered under warranty. I've tried to call the dealer but they are only open M-F and close at 5:00PM, so it doesn't give a working stiff like me much opportunity to call them. I left them a voice message. If they don't get back to me and take care of this rather quickly I won't be doing business with them anymore. I think S.D. should know about how their dealers service customers, too.
 
Re: Guitar Parts Resource LLC

This is definately something to return. Looks like you got at least a used pickup if not worse, I wouldn't do anything but wait for their response and demand an exchange.
 
Re: Guitar Parts Resource LLC

Strange,i buy most of my parts from them and have never had any problems what so ever. I guess you got really unlucky !
And yeah....thats a return:)
 
Re: Guitar Parts Resource LLC

HI Davguitar,

I appreciate you taking the time to write. It's impossible to diagnose these types of thing remotely. I'd like to invite you to call me toll free at 800-738-6226 Ext. 1030 and allow me to get you an RMA number an get that unit back to us for testing and repair or exchange.

One thing you can be sure of is that we'll make it right.

Best regards,

Billy Gill
Sales Manager
Seymour Duncan
"For tone that sets you....apart"
5427 Hollister Ave.
Santa Barbara, CA 93111-2345
Phone: 805-964-9610
Fax" 805-964-9749
http://www.seymourduncan.com
billy@seymourduncan.com
 
Re: Guitar Parts Resource LLC

Man, a post from Mr. Santa Barbara himself. If that isn't service, I don't know what is.
 
Re: Guitar Parts Resource LLC

Billy will in fact make it right. He's excellent to deal with :)
 
Re: Guitar Parts Resource LLC

HI Davguitar,

I appreciate you taking the time to write. It's impossible to diagnose these types of thing remotely. I'd like to invite you to call me toll free at 800-738-6226 Ext. 1030 and allow me to get you an RMA number an get that unit back to us for testing and repair or exchange.

One thing you can be sure of is that we'll make it right.

Best regards,

Billy Gill
Sales Manager
Seymour Duncan
"For tone that sets you....apart"
5427 Hollister Ave.
Santa Barbara, CA 93111-2345
Phone: 805-964-9610
Fax" 805-964-9749
http://www.seymourduncan.com
billy@seymourduncan.com

COOL!!!! 5 posts, dont be a stranger now!!!!!:)
 
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