L
Little Pigbacon
Guest
Re: Helix
Well, they've got a lot of R&D to pay for, on top of the usual stuff.
Well, they've got a lot of R&D to pay for, on top of the usual stuff.
Helix
- Thread starter LesStrat
- Start date
Re: Helix
I have no doubt they will continue to update the Helix, until something newer shows up. L6 also doesn't listen to bug fixes/requests very well. And I am not a fan of their IdeaScale portal to submit ideas. Soundwise, though, the Helix does sound good, but I have no personal experience with one.
I have no doubt they will continue to update the Helix, until something newer shows up. L6 also doesn't listen to bug fixes/requests very well. And I am not a fan of their IdeaScale portal to submit ideas. Soundwise, though, the Helix does sound good, but I have no personal experience with one.
Lake Placid Blues
New member
Lewguitar
New member
Re: Helix
I feel that way about my Mustang III. It's one of the greatest amps I've ever owned but few guys will believe a $325 amp could possibly be as good as it actually is.
I feel that way about my Mustang III. It's one of the greatest amps I've ever owned but few guys will believe a $325 amp could possibly be as good as it actually is.
Gone_Shootin
New member
Re: Helix
Line 6 seems to be very proactive with bugs to me. They're very active on their Helix forum, and some of the Line 6 folks that are involved with the Helix are regulars on the Helix group Facebook page I posted earlier.
Line 6 seems to be very proactive with bugs to me. They're very active on their Helix forum, and some of the Line 6 folks that are involved with the Helix are regulars on the Helix group Facebook page I posted earlier.
Re: Helix
Historically, line6 have been awful with updates and bug fixes though... I'm talking POD through to HD series.
I think with the Helix they are putting in more effort because a) it's more expensive and b) Fractal are well known for great support, fixes and updates... so they need to compete.
Historically, line6 have been awful with updates and bug fixes though... I'm talking POD through to HD series.
I think with the Helix they are putting in more effort because a) it's more expensive and b) Fractal are well known for great support, fixes and updates... so they need to compete.
LesStrat
Reining PunLowered
Re: Helix
The HD500 and the Helix are two different animals, and the company seems intent on making the Helix the best.
I'm not excusing their behavior with the previous editions. However, the company also sold out to Yamaha a few years ago, so there is a different corporate structure behind them.
The level of customer service they've been demonstrating with the Helix reminds me of another company that used to do the same.
The HD500 and the Helix are two different animals, and the company seems intent on making the Helix the best.
I'm not excusing their behavior with the previous editions. However, the company also sold out to Yamaha a few years ago, so there is a different corporate structure behind them.
The level of customer service they've been demonstrating with the Helix reminds me of another company that used to do the same.
LesStrat
Reining PunLowered
Re: Helix
Frank Ritchotte, Sr. Director of Business Operations for Line 6, is an active participant in the Helix FB group.
He offers support very quickly in the group. Other L6 employees are there as well. Frank periodically shares video footage from bands who use the Helix. Often they'll be videos "touring the stage" to show the band's equipment.
Recent videos include Yes (guitar and bass), Doobie Brothers (McFee uses Helix), and Billy Sheehan. He also shared a video of Garbage performing on the Kimmel show, and stated that the band owns 18 Helices.
Frank Ritchotte, Sr. Director of Business Operations for Line 6, is an active participant in the Helix FB group.
He offers support very quickly in the group. Other L6 employees are there as well. Frank periodically shares video footage from bands who use the Helix. Often they'll be videos "touring the stage" to show the band's equipment.
Recent videos include Yes (guitar and bass), Doobie Brothers (McFee uses Helix), and Billy Sheehan. He also shared a video of Garbage performing on the Kimmel show, and stated that the band owns 18 Helices.
Re: Helix
Yeah, I saw that Yes clip. I think Yes' bassist is actually using an older pre-HD L6 pedal on tour (his tour videos showed). I've seen Yes several times, and Steve Howe has quite a L6 fetish. His sound was good, but a lot cleaner than it had been in the past.
Yeah, I saw that Yes clip. I think Yes' bassist is actually using an older pre-HD L6 pedal on tour (his tour videos showed). I've seen Yes several times, and Steve Howe has quite a L6 fetish. His sound was good, but a lot cleaner than it had been in the past.
Gone_Shootin
New member
Re: Helix
The release if Helix Native (the DAW plugin version of Helix) is supposed to coincide with a revamping of the Helix editor and both the Helix hardware and Native versions are supposed to be able to use the same patches. Not sure if there's going to be much , if any, features beyond that, but they are definitely continuing to develop the Helix. Like LesStrat said, it's no excuse for how they handled older products, but they seem to be all in on this.
The release if Helix Native (the DAW plugin version of Helix) is supposed to coincide with a revamping of the Helix editor and both the Helix hardware and Native versions are supposed to be able to use the same patches. Not sure if there's going to be much , if any, features beyond that, but they are definitely continuing to develop the Helix. Like LesStrat said, it's no excuse for how they handled older products, but they seem to be all in on this.
LesStrat
Reining PunLowered
Re: Helix
I had a preset on my POD that nailed the tone for one of the songs our church plays. It was based on a Bassman model.
I programmed a similar preset into the Helix. The first time I tried it on that song it didn't sustain enough, and it wasn't quite "there". I changed the amp model to a /13 model for today's service.}
:bigthumb:
Oh, :yeah:!
I had a preset on my POD that nailed the tone for one of the songs our church plays. It was based on a Bassman model.
I programmed a similar preset into the Helix. The first time I tried it on that song it didn't sustain enough, and it wasn't quite "there". I changed the amp model to a /13 model for today's service.}
:bigthumb:
Oh, :yeah:!
Re: Helix
I liked the responses that Fractal had to my questions. And I talked to many owners of both. Fractal owners seemed a lot happier. Also, more big touring bands are using Fractal products. I also didn't like the customer service I got from Line 6. But I still like a lot of their older products...just not their newer flagship modelers.
I liked the responses that Fractal had to my questions. And I talked to many owners of both. Fractal owners seemed a lot happier. Also, more big touring bands are using Fractal products. I also didn't like the customer service I got from Line 6. But I still like a lot of their older products...just not their newer flagship modelers.
