I hate fedex.

[man-in-moon]

The bridge pickup went out on my brent hinds V. So sweetwater sent me a replacement. After a week of waiting if came in today. Off the bat you could tell the box had been messed with.
So we took a good bit of pics to document the damage. Some of the paperwork was missing from the box. And the tape had been cut. Then there was this. Luckily sweetwater is going to take care of me. I just have to wait until after the 4th.

 

[silvertonebetty]

Re: I hate fedex.

Yuck that sucks man . Hope it turns out next time. Ps there should never be a next time


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[Blille]

Re: I hate fedex.

Really sorry.

Good thing it was Sweetwater.

 

[Thundermtn]

Re: I hate fedex.

Dude, you gotta be the most snakebit guitar player on the board. Hope the next one shows up in good shape

 

[YeRedHouseOverYonder]

Re: I hate fedex.

Sweetwater is good about shipping damage. I had a Supro amp arrive with a broken enclosure and jarred tubes. They took care of it. Can't compliment them enough.

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[man-in-moon]

Re: I hate fedex.

Yeah they seem to be real cool about it. I told my wife that I think I am meant to stick with bolt on guitars. I've never really had any issues with them. But everytime I try to go with gibson style I always have problems.
I guess that explains why teles have always been my favorite guitars.

 

[Jeff_H]

Re: I hate fedex.

That stinks for sure, but as said Sweetwater provides amazing service. Hope the next one comes in perfectly.

Roll Tide.

 

[Darg1911]

Re: I hate fedex.

So did they ship the guitar in the epiphone box only? Or was it double boxed?

 

[GoldenVulture]

Re: I hate fedex.

Man that sucks.
I bought a new guitar recently - https://forum.seymourduncan.com/showthread.php?328758-NGD-Reissue-Framus-Hollywood - The thing is; I got it from Switzerland and I'm in Australia, some 10.000 miles away.
I was dubious about it arriving intact but to my relief it did, not a scratch or anything wrong. It only required adjustment of three strings and it was in tune.[ I'm guessing it left Switzerland tuned. ] It came in a standard cardboard guitar box packed inside a larger box with packing paper and bubble wrap inbetween the two boxes.

The damage you've got there is disgusting and should be inexcusable.

 

[man-in-moon]

Re: I hate fedex.

It was double boxed. It looks like for what ever reason the outer box was opened. Some of the paper work was missing you could tell where tape was cut. Some was retaped and some was left cut.
The foam padding that was on the top was switched and put on the bottom. You could tell where the headstock busted through it and it had paint and wood chips. I took pics of the box before I opened it and took detailed ones while opening it.

 

[YeRedHouseOverYonder]

Re: I hate fedex.

It probably broke through and they attempted to cover tracks or clean up their mess.

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[Darg1911]

Re: I hate fedex.

It was double boxed. It looks like for what ever reason the outer box was opened. Some of the paper work was missing you could tell where tape was cut. Some was retaped and some was left cut.
The foam padding that was on the top was switched and put on the bottom. You could tell where the headstock busted through it and it had paint and wood chips. I took pics of the box before I opened it and took detailed ones while opening it.

I see. I never bought a guitar from Sweetwater. Other things but never a guitar. Sounds like at least they did their part with packaging.

 

[kramersteen]

Re: I hate fedex.

Man that sucks.
I bought a new guitar recently - https://forum.seymourduncan.com/showthread.php?328758-NGD-Reissue-Framus-Hollywood - The thing is; I got it from Switzerland and I'm in Australia, some 10.000 miles away.
I was dubious about it arriving intact but to my relief it did, not a scratch or anything wrong. It only required adjustment of three strings and it was in tune.[ I'm guessing it left Switzerland tuned. ] It came in a standard cardboard guitar box packed inside a larger box with packing paper and bubble wrap inbetween the two boxes.

The damage you've got there is disgusting and should be inexcusable.

Where the **** is the picture?

I ordered some racing parts for a car once flat top pistons and a lumpy cam. When the truck arrived it was all loose rolling around the back of the truck everything was ****ed beyond repair and i didn't get a cent refunded because i didn't get shipping insurance.

 

[Demanic]

Re: I hate fedex.

Makes you wonder what they could have done to screw up metal parts designed to survive the forces that exist in a racing motor.
Run it over with a huge lift truck?

Where the **** is the picture?

I ordered some racing parts for a car once flat top pistons and a lumpy cam. When the truck arrived it was all loose rolling around the back of the truck everything was ****ed beyond repair and i didn't get a cent refunded because i didn't get shipping insurance.

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[man-in-moon]

Re: I hate fedex.

Well still no word from sweetwater about what they want to do. So now I have 2 broken guitars sitting here. Hopefully they will get the return labels to me soon.

 

[astrozombie]

Re: I hate fedex.

Well still no word from sweetwater about what they want to do. So now I have 2 broken guitars sitting here. Hopefully they will get the return labels to me soon.

That’s kind of weird. I wouldn’t worry about it myself at this point though. Maybe the universe is trying to tell you something about this guitar?


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[kramersteen]

Re: I hate fedex.

That’s kind of weird. I wouldn’t worry about it myself at this point though. Maybe the universe is trying to tell you something about this guitar?


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Its got nothing to do with the universe it was more than likely the dick head who threw the box in the back of the van.

 

[dave74]

Re: I hate fedex.

Maybe the universe is telling you to get a universe!

It's probably some dude up there in Ft. Wayne who got fired from Sweetwater and ended up at the local Fedex hub.
He does his evil laugh and goes all destructive whenever he gets his hand on a SW package.

 

[man-in-moon]

Re: I hate fedex.

Sweetwater jumped on it yesterday and overnighted my replacement. It arrived today my wife took pics as I opened it just in case. Got it out everything is good no problems. I plugged it in and my wife started recording a video.
Sure enough the tone control doesn't work as a tone or the kill pot. The bridge volume doesn't work. The neck volume works fine though.

 

[kramersteen]

Re: I hate fedex.

That sure beats chipped and broken.