I sent my amp to a well-known amp manufacturer - won't mention name yet - for a repair. That was 5 weeks ago. There's only 1 person that I can contact, a sales rep. He actually encouraged me to send it to them saying that given they manufacturer the amp the repair would be simple. I inquired after a week what was the status of the repair. I was told that the amp tech is swamped, but he'll be making some time for repairs soon. He says to keep checking back. When I called the manufacturer on the phone at week 3 he said the same thing, and he added that it typically takes 4 to 5 weeks to do a repair! But now, it's been 5 weeks and the thing is probably still sitting there. I'm just wondering, why wouldn't they realize that a customer would find the wait ridiculously absurd at this point? Or, do I not understand something about amplifier companies and apparently this kind of wait is typical?
Is it typical to wait > 5 weeks for an amplifier repair?
- Thread starter Petros
- Start date
speed2dirt
Butterball
Re: Is it typical to wait > 5 weeks for an amplifier repair?
Depends on what type of company. If we're talking small, boutique amp manufacturer (Bogner, Friedman), I don't think that is unusual. If we're talking large-scale operation (Jet City, Orange, Marshall), it is too long. They should have a service tech just for repairs and refurbishing.
Depends on what type of company. If we're talking small, boutique amp manufacturer (Bogner, Friedman), I don't think that is unusual. If we're talking large-scale operation (Jet City, Orange, Marshall), it is too long. They should have a service tech just for repairs and refurbishing.
Artie
Peaveyologist
Re: Is it typical to wait > 5 weeks for an amplifier repair?
To me, it's about communication. If I ask them how long it will take, and they tell me 6-8 weeks, I'm cool with that. Or any amount of time, for that matter, if they tell me up front.
If they say nothing about time . . . I'm cautious.
To me, it's about communication. If I ask them how long it will take, and they tell me 6-8 weeks, I'm cool with that. Or any amount of time, for that matter, if they tell me up front.
If they say nothing about time . . . I'm cautious.
everdrone
New member
Re: Is it typical to wait > 5 weeks for an amplifier repair?
I would much rather wait for a good tech that does it right the first time! I hate techs that make the quick fix but cost a ton cause they did it wrong and then it broke later on!
just like car repairs, but it takes weeeeeeks...
I would much rather wait for a good tech that does it right the first time! I hate techs that make the quick fix but cost a ton cause they did it wrong and then it broke later on!
just like car repairs, but it takes weeeeeeks...
Re: Is it typical to wait > 5 weeks for an amplifier repair?
On the phone, at week 3, the sales rep told me it typically takes 4 to 5 weeks. It's already 5 weeks.
On the phone, at week 3, the sales rep told me it typically takes 4 to 5 weeks. It's already 5 weeks.
Agileguy_101
Master of his Domain
Re: Is it typical to wait > 5 weeks for an amplifier repair?
Sometimes people in this business run long. It's not unheard of. Over on The Gear Page, where you have a bunch of people ordering multi thousand dollar custom guitars, I hear regularly of people being told 10-14 months, sometimes more and sometimes less, and they don't get the guitar for two to three years.
Sometimes people in this business run long. It's not unheard of. Over on The Gear Page, where you have a bunch of people ordering multi thousand dollar custom guitars, I hear regularly of people being told 10-14 months, sometimes more and sometimes less, and they don't get the guitar for two to three years.
everdrone
New member
Re: Is it typical to wait > 5 weeks for an amplifier repair?
the good ones run on the end of the estimate, just pester em a little and theyll finish right before 6 weekz
I never pester cause I fear shabby work which I have received many times from these mofos!
the good ones run on the end of the estimate, just pester em a little and theyll finish right before 6 weekz
I never pester cause I fear shabby work which I have received many times from these mofos!
hydro
Prayin' to Cheeses
Re: Is it typical to wait > 5 weeks for an amplifier repair?
Well Mesa for example has regional authorized techs, for warranty issues. When I had work done under warranty I took it to my authorized guy and he had it back inside the 2 week window required of him by Mesa. And no shipping delays this way too. But a smaller company than Mesa may just require you to send it in to them since they don't have a network of techs. 5 weeks outside of shipping delays seems longish.
Well Mesa for example has regional authorized techs, for warranty issues. When I had work done under warranty I took it to my authorized guy and he had it back inside the 2 week window required of him by Mesa. And no shipping delays this way too. But a smaller company than Mesa may just require you to send it in to them since they don't have a network of techs. 5 weeks outside of shipping delays seems longish.
Re: Is it typical to wait > 5 weeks for an amplifier repair?
If a tech is not busy, find one that is. Warranty service regional guys are often total crap. Had an issue with two well known brands over the years. Regional techs kept both for weeks and didn't fix either amp.
Sent from my iPhone using Tapatalk
If a tech is not busy, find one that is. Warranty service regional guys are often total crap. Had an issue with two well known brands over the years. Regional techs kept both for weeks and didn't fix either amp.
Sent from my iPhone using Tapatalk
beaubrummels
Well-known member
Re: Is it typical to wait > 5 weeks for an amplifier repair?
I found that if they think you are a hobbyist, home amateur, they may prioritize 'working' musicians ahead of you. Without being rude, impatient/insulting, make the point that you have booked gigs (and here are the upcoming dates...), recording sessions, whatever, and that you really need the repairs completed by those dates. I've found if you are working and have dates, you can get taken care of when there is a deadline. If you don't give them a deadline, your gear tends to go to the back of the line.
The other thing I've found that sometimes helps is if you make friends with the tech, show an interest in their work, they will take care of you.
I found that if they think you are a hobbyist, home amateur, they may prioritize 'working' musicians ahead of you. Without being rude, impatient/insulting, make the point that you have booked gigs (and here are the upcoming dates...), recording sessions, whatever, and that you really need the repairs completed by those dates. I've found if you are working and have dates, you can get taken care of when there is a deadline. If you don't give them a deadline, your gear tends to go to the back of the line.
The other thing I've found that sometimes helps is if you make friends with the tech, show an interest in their work, they will take care of you.
Re: Is it typical to wait > 5 weeks for an amplifier repair?
Just to update, it seems that getting the company to tell you an actual date to expect the repair by is the way to go. When I did this they felt enough pressure to do it by the next day. I can't complain now that they finally got the repair done. Seems like if the company is small you need to wait longer (5 to 6 weeks).
Just to update, it seems that getting the company to tell you an actual date to expect the repair by is the way to go. When I did this they felt enough pressure to do it by the next day. I can't complain now that they finally got the repair done. Seems like if the company is small you need to wait longer (5 to 6 weeks).
