Learned something about GFS today...

Re: Learned something about GFS today...

So you get carried away and win the lowest auction and then figure out it's the wrong one. You tell him you made a mistake and he tells you his(reasonable) policy on that situation. You then pull out the big guns, tell him he's dishonest and unreputable and no matter what he does now, you'll trash him for the rest of your life. Huh? So he really only had one choice: do what you want or die. Remind me to never sell you anything, ok?

And then you post your vomit on here and "ask" for thoughts. See, I posted in your thread and didn't agree with you. Oh no!
 
Re: Learned something about GFS today...

Gearjoneser said:
GFS is one of Duncan's competitors, mostly because they're a copycat company who undercuts everyone with cheap Asian products, probably assembled by workers making $30 per week.

Lesson to you....you get what you pay for......and even less when you don't read the auction description. Next time, pay a little more and buy pickups from the people who care about every detail of their product, have professional dealers, and provide you with a free forum.

If GFS had a forum, that would be a great place to stick it to 'em. We already know better here.

No offense....I'm not a fan of Walmart pickups.
Click to expand...
Wal-Mart is all made in China.
China is a terrible country and the workers are all underpaid.

The Korean workers probably make as much as a Duncan employee, but due to the exchange rate, it costs GFS less to make the same product there.

South Korea is not a bad company to trade with.
 
Re: Learned something about GFS today...

Now that we have completely and unequivocally Slammed,Bashed,Defamed,Clobbered,and in some cases Browbeat both of said subjects(Mr,Jay and Mr.Squawk),Will the next victims please step up and be recognized so we can Slam,Bash,Defame,Clobber and in some cases Browbeat you.
 
Re: Learned something about GFS today...

Both parties are wrong in this case, based on the limited information available.

I bought saddles for LesStrat a couple of months ago. I bid in an ebay auction. I read the auction TWICE. I did not catch that the saddles were

PS-8000-F0

instead of

PS-8000-00

I emailed the seller when I realized my mistake. I was apologetic, and asked if there was anything that could be done. They informed me that they had the correct item in stock, and they would send it at the same price.

IIRC, their ebay store is mainstreetmusic, from southern Arkansas. Great people with whom to conduct business.

However, if they had refused the swap, I would have completed the transaction. It was MY mistake, after all.

Of course, if they had been rude about it, I probably would have told everyone I know.

It is a very poor business practice to get insulting to your customers. You can make a point without being rude.

"I hate rudeness in a man. I won't tolerate it." (50 points to the first person to name the source of that quote;) ).

OTOH, when I was doing the convenience store gig several years ago, I had a pump preset malfunction. This ditzy college student bought $3 worth of gas, and went out and set the pump lock. Needless to say, she pumped more than she paid for. After trying to reason with her for several minutes, I calmly said, "Our pumps are self-service. If you have a problem with the service you received, why are you telling me?"
 
Re: Learned something about GFS today...

I hate rudeness in a man. I won't tolerate it." (50 points to the first person to name the source.I'm gueesing-JEAN HARLOW??
 
Re: Learned something about GFS today...

Am I missing something here? I just read the opening post again.

Jay states: "Happy to swap items- We'd just need you to pay the
full ebay store price of the item you want".

You haven't made payment yet, doesn't this just sound like you need to pay the price for the bridge pickup and then that is what you will receive (the one you wanted in the first place)?
 
Re: Learned something about GFS today...

that goodyear blimp comment is pure gold.
 
Re: Learned something about GFS today...

I think there is a bit of a difference of somebody selling something off of Ebay auction versus a retail outlet with fixed prices. Other than that, Jay handled the bad transaction correctly, but he was very unprofessional in not trying to re-establish a healthy business relationship. In his defense, he might not have the authority to do what Squawk requested. Personally, that is a huge source of contention for me in my job. I am always told not to promise any action to our customers and say as little as possible. However, my direct supervisor would gladly overstep his authority and promise actions on behalf of his bosses just so that he can be the hero.
 
Re: Learned something about GFS today...

Jay has every bit of authority to do what squawk tried to goad him into. He just decided not to fall for the scam.

Jay was not unprofessional. Consider this:

A "healthy business relationship" is one that tries to maintain the paying customers. It is also one that tries to eliminate the deadbeat customers.

Jay was successful in the latter - regardless of what you think of his method or how much weight you want to give to squawks "feelings".

Any business that attempts to maintain a "healthy" relationship with too many deadbeats will simply not continue to exist for long.

Folo - your boss is an idiot. But I think you already knew that.
 
Re: Learned something about GFS today...

LJ King said:
Jay has every bit of authority to do what squawk tried to goad him into. He just decided not to fall for the scam.

Jay was not unprofessional. Consider this:

A "healthy business relationship" is one that tries to maintain the paying customers. It is also one that tries to eliminate the deadbeat customers.

Jay was successful in the latter - regardless of what you think of his method or how much weight you want to give to squawks "feelings".

Any business that attempts to maintain a "healthy" relationship with too many deadbeats will simply not continue to exist for long.

Folo - your boss is an idiot. But I think you already knew that.
Click to expand...


So you think the way he went about this was a "successful" way of handling a customer? I'm sorry but I don't find that in the least bit. There are professional ways of getting rid of someone and you certainly don't need to cave into a customer's demands.


The thing about encouraging him to write bad things about his company in forums, on a blimp, etc. are things you might think about doing, but never acting upon! IMHO, that separates professional businesses from the rest.

That is NO way I personally would conduct business, and I think that type of stuff can put a damper on your reputation. It really isn't worth it, just to have the last word, or to express how you hate a customer.
 
Re: Learned something about GFS today...

Ok. Squawk still has not given anyone his ebay ID. So I figured I could find it by looking at Jay's feedback on ebay. Surely he would have provided negative feedback.

Jay has had 4 negatives this past month. When I got to page 7 I found three of them from the same buyer. Apparently this buyer had moved 1000 miles from his confirmed paypal address and Jay shipped to his confirmed address.

Yes, definitely a case of poor customer service by Jay. He should have known that this buyer of three items would not have had a chance to change his confirmed paypal address.

After page 35 (of 25 items each page) I gave up trying to find that fourth negative. I was only back as far as July 17th.

PLEASE squawk - give us your ebay ID!!!
 
Re: Learned something about GFS today...

toolhaus.org <----- just gives you the neutrals, negs, and mutual withdrawls for any Ebay ID
 
Re: Learned something about GFS today...

davedvdy said:
So you think the way he went about this was a "successful" way of handling a customer? I'm sorry but I don't find that in the least bit. There are professional ways of getting rid of someone and you certainly don't need to cave into a customer's demands.


The thing about encouraging him to write bad things about his company in forums, on a blimp, etc. are things you might think about doing, but never acting upon! IMHO, that separates professional businesses from the rest.

That is NO way I personally would conduct business, and I think that type of stuff can put a damper on your reputation. It really isn't worth it, just to have the last word, or to express how you hate a customer.
Click to expand...

Yes.

In business you will learn that there are good customers worth keeping and bad customers you are better off losing.

That is business.

Business is not a politically correct world where everyone deserves to be treated the same simply because they walk upright and do not drag their knuckles on the ground much. It is a world of profit and loss and there is no points for charity.

Read my post below this, take a look at Jay's feedback, and tell me that catering to someone like squawk will help him improve it.

I rest my case.

edit. I meant my post above. I am directionally challenged.
 
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Re: Learned something about GFS today...

I have already seen much it from selling extensively on Ebay. I used to see stuff like this come up all the time on the Powerseller Board. Some seller would come crying after being totally rude to a customer and now the seller comes to the board whining and crying for receiving negative feedback. Then they are completely surprised why other sellers there don't empathize with them.

One word - BBL (Blocked Bidders List). That is all it takes. It's not worth it to give the customer, or now ex-customer more ammunition.
 
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Re: Learned something about GFS today...

I think Jay could have handled the situation a bit better, but I probably would have been tempted to say something pretty nasty if I was told I was "gouging" a customer at $30 a pickup too.

In this situation, I would have simply returned the item, gotten my money back and bid on the right auction.
 
Re: Learned something about GFS today...

davedvdy said:
I have already seen much it from selling extensively on Ebay. I used to see stuff like this come up all the time on the Powerseller Board. Some seller would come crying after being totally rude to a customer and now the seller comes to the board whining and crying for receiving negative feedback. Then they are completely surprised why other sellers there don't empathize with them.

One word - BBL (Blocked Bidders List). That is all it takes. It's not worth it to give the customer, or now ex-customer more ammunition.
Click to expand...

+ 1

Again... SQUAWK... please give us your ebay id!!

I am going to have nightmares tonight. I can see it now. I auction one of those famous widgets for 99 cents and someone bids on it.

Then I get this email...

Hi. I made an honest mistake by bidding and winning your auction for the widget you offered. I am sure you understand that this is not really what I wanted but I think we can make it right.

Help me out by sending me tickets to the bahamas for a two week stay, along with 4 star hotel reservation for the same length of time. And by the way, a limo always on standby would help me overcome the frustration of this unfortunate situation you caused me.

AND IF YOU REFUSE I WILL BLAST YOUR NAME ALL OVER THE INTERNET!!

Please remember my feelings are delicate and I am easily offended. After all the world does revolves around me.

Yours truly,
Squawk.

Oh yeah. I want this to happen.

Please Squawk I beg you - your ebay ID PLEASE!!!
 
Re: Learned something about GFS today...

squawk said:
...that confirms my belief that customer service, in this day and age, is completely dead. Gone the way of the dinosaur and the dodo bird.
I had purchased a pickup on EBay and mistakenly bid on a neck model rather that the bridge model which is what I was really after. Simple, honest mistake. What do do? At this point, I figure these are my options:
1. complete the transaction and then return the item (seller has a 10 day exchange policy)
2. live with it (hey should any consumer have to do this?)
3. explain my mistake and politely ask the seller if they would swap out a bridge pickup (of the exact same model and price) in place of the neck.
I said I wasn't going to do this, but here is the email chain that resulted, after choosing option #3. I really tried to be sincere, but felt the response I received was laughable at best. Perhaps some of you may flame me on this one, but I didn't feel what I was asking for was a huge deal. I did find the exchange with this very angry man rather hilarious. :bowdown:
Click to expand...

He's got a point, you bid on it and bought it. Now I think he could be more forgiving, but he doesn't have to. I've had to pay the $10 re-list fee for a false bid before. But he could've offered you to pay the cost that he had for starting the bid all over again, which is $10, and he could've mentioned that in his auction. But for $30? Please. If you are worried about losing $30, go mow someone's yard for $20.

But ebay is becoming a difficult place. And I can see someone trying to get what they want by buying one thing and then asking for another. Granted, I don't think you were out to harm their business. But business exists to make money, period, which is why they classify those that aren't as "non-profit organizations."

People make mistakes, and both parties have to sometimes come together and find a solution that is mutually beneficial. But if you're wrong, you have no ground to stand on.
 
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Re: Learned something about GFS today...

Actually if nothing got paid for after this, Jay would've had every right to file the UPI Strike against his account for non-payment. A rude e-mail is not nearly as bad as that, and is totally within the seller's rights.
 
Re: Learned something about GFS today...

LJ - I've read your posts here and I'm dissapointed in your efforts to carry out this one-man smear campaign. So let me enlighten you. Read on brother...

LJ King said:
While you may admit to making the mistake, you continue to deny it to be your sole responsibility to fix it.

Jay is well within his rights as an eBay seller to refuse your generous offer to help you out for free. You on the other hand have no rights to refuse to pay for your mistake by taking personal accountability for it.
Click to expand...

"ZZZIIIIINNNGGGH!" Do you hear that? That's the sound of you jumping to a conclusion and running with it like a fish on the end of a line.

Who said I EVER refused to pay him? READ THE POST! I said, and I quote: "No thanks Jay. I'll stick with the neck pickup, even though I don't need one."


Then you wrote this:
LJ King said:
Hey squawk what is your eBay ID so I can add it to my BBL list?
Click to expand...

What's your Ebay ID? So I can add it my BBL List. I've done 200+ transactions on Ebay as a hobbyist over 6 six years and have 100% POSITIVE FEEDBACK. Over 250 positives. How about posting your feedback rating for all of us to see? One thing's for sure, unless you're using that "new math", I know ain't better than mine...


LJ King said:
Jay has every bit of authority to do what squawk tried to goad him into. He just decided not to fall for the scam.

Jay was not unprofessional. Consider this:

A "healthy business relationship" is one that tries to maintain the paying customers. It is also one that tries to eliminate the deadbeat customers.
...
Any business that attempts to maintain a "healthy" relationship with too many deadbeats will simply not continue to exist for long.

Folo - your boss is an idiot. But I think you already knew that.
Click to expand...

I liked this one. This is where you call me a deadbeat bidder. Remeber - RIF? It stands for Reading Is Fundamental. READ THE POST! I never even hinted at not paying Jay - this is solely your misinterpretation. I said, and again I quote: 'Needless to say this is the last purchase I will make from Guitarfetish and will be letting my friends and acquaintances know exactly why that is.'

I'd appreciate it if back off. Your being presumptuous or having a low reading comrehension level does not constitute an error on my part.

BTW, I posted yesterday that Jay got paid, and well within the time limits of a closing auction. Thanks for your concern.


LJ King said:
Ok. Squawk still has not given anyone his ebay ID. So I figured I could find it by looking at Jay's feedback on ebay. Surely he would have provided negative feedback.

Jay has had 4 negatives this past month. When I got to page 7 I found three of them from the same buyer. Apparently this buyer had moved 1000 miles from his confirmed paypal address and Jay shipped to his confirmed address.
...
After page 35 (of 25 items each page) I gave up trying to find that fourth negative. I was only back as far as July 17th.

PLEASE squawk - give us your ebay ID!!!
Click to expand...

Jeez! It just keeps getting better! Hey, remind me to not hire you as a private detective... FYI, the above buyer is not me. Keep trying Slick.


LJ King said:
+ 1

Again... SQUAWK... please give us your ebay id!!
...
Please Squawk I beg you - your ebay ID PLEASE!!!
Click to expand...

Now you're calling me out publicly. Nice. The problem that I face is that if I gave you me ID you wouldn't have the balls enough to come back on the board and apologize for smearing me once you learned that everything I've said is true. So it's a no win for me.

And if anybody with half a brain actually figures out my ID, they'll see I have 100% POSITIVE FEEDBACK :usa1: , that Jay and I have completed the transaction, and GFS has given positive feedback on me. END OF STORY.

HAVE A NICE DAY.
 
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