Seymour Duncan pickup repair.

E

ELVISISDEAD

New member
Has anyone sent their pickups to get them fixed? I just shipped mine today, I love those pickups and I'm hoping they don't get lost.
 
Re: Seymour Duncan pickup repair.

Yes I have, twice. The first time went off without a hitch and they sounded great again. The 2nd time I called MJ about a problem and she said just mail me the pickup with a note inside and I'll look at it. I waited and waited and nothing. Finally she said they couldn't find the pickup I sent anywhere. So they sent me a new one to replace it, which was fine with me. It was just a little PATB stack for the neck position, so it wasn't something I was emotionally attached to.

I'm positive you'll have a great experience. SD always takes care of the customer, no matter what.
 
Re: Seymour Duncan pickup repair.

Well, that begs the question - what if it was something he was emotionally attached to, which it sounds like he is?
 
Re: Seymour Duncan pickup repair.

I have. They were great to deal with. I am sure you will be fine. They do great work.
 
Re: Seymour Duncan pickup repair.

Well, they lost Leon's. Or the post office or delivery service did. I'm not knocking Duncan, that stuff happens. I'm just sayin', it's a risk you take. That's one reason I never did send one of mine that I consider irreplacable.
 
Re: Seymour Duncan pickup repair.

I'm sure 99.9 out of 100 times there would never be an issue. I didn't purchase the rewind service from the main site, so that may have played a factor. There was no order number generated to track it through the system, at least as far as I know. Just a box from me with a note to MJ could have ended up anywhere. I didn't send it with tracking either... so shame on me. That box could be anywhere.

Yes, you do take a marginal risk anytime you send something important through the mail. SD is reputable enough that I'd do it again without hesitation. I sure wasn't upset at MJ over it. Hell, she may have never received it. What she did though, speaks volumes about what kind of company SD is. They didn't have to replace it, but they did. Without hesitation.
 
Re: Seymour Duncan pickup repair.

Did they provide you with an RMA number? Or did you just send em in?
 
Re: Seymour Duncan pickup repair.

Oh cool. You can always contact them in a week or so and ask how things are going.
 
Re: Seymour Duncan pickup repair.

OMG! I received a call from a lady from the SD custom shop saying my pickups have been repaired! But it was a quick conversation since I was busy at work. I was like I never get calls from California.....maybe I should answer. ahaha
 
Re: Seymour Duncan pickup repair.

You will have to post a picture and a sound clip when they come back!
 
Re: Seymour Duncan pickup repair.

I received them last night and just installed them but I have to say I'm disappointed at the soldering job of one of the wires, it was barely soldered and it came off when installing. So I fixed it myself which I should have first place.
 
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