Shout out tp PRS Customer Service on the Archon

[Ascension]

Smoked some components in the B+ circuit plus the fuse but didn't get the trans and should not have happened. They fully warranted the amp as a result even though I was honest that I did not buy it new so they had no obligation to do this it cost me only shipping to them. Am shocked and will not forget this. First time dealing with PRS Customer Service but have dealt with several other companies and guys it flat just doesn't get better than this!

 

[Lewguitar]

Is PRS going to fix it, replace it or what?

They probably want to know what went wrong so they can correct it in future models.

 

[Mincer]

How much did it cost to ship? Kudos for PRS. My guess is that they don't want any non-functioning PRS amps out there, or to get any bad reviews. Some companies take that stuff seriously.

 

[Ascension]

Like $80 with insurance to ship ( almost half was the insurance have you priced one of these?) and I was very up front and honest on what happened and I bought it used. Best Customer service I have ever gotten from any manufacturer and I won't forget it. Thanks Sean!

 

[Ascension]

Is PRS going to fix it, replace it or what?

They probably want to know what went wrong so they can correct it in future models.

Repaired it and paid shipping back. You better believe they just earned a loyal customer!