Re: 50s strat with major hum issues
An entertaining story G, although i have to say that as a professional tech myself i'm starting to feel some empathy with Jim as the story sounds so familiar; if only his work wasn't so shocking...
One of the difficulties we have as pros is that very often we are the only technicians that the customers have to deal with so the assumption they make (albeit subconsciously) is that they are the only customers
we have to deal with. The inference is that we are just sitting around twiddling our thumbs just waiting for them to bring their guitar in whereupon we will, like Superman, swing into action and rescue them from their (usually self inflicted) catastrophe in time for their important gig on Friday evening. Never mind that everyone else has the same idea...
Actually, it not so much that they assume they are the only ones as that they just aren't aware of anyone else; this much is obvious by the number of phone calls i get which start something like "It's Dean I brought my guitar in last week i was wondering if it was ready yet?" or "it's Alex here with the black Strat." like he's the only Alex in the world with a black Strat...
Incidentally it is a little known quirk of fate that every musician in the whole of the Bristol and South West catchment area is called either Alex or Ben...
"Ah yes Alex" i say, very politely so as to disguise any hint of sarcasm, "have you got a
surname mate, it might help me to narrow it down a bit", as i survey the serried ranks of black Strats that line the walls of my workshop...
Now i'm not saying that your Jim is a top guitar tech but you can't blame him for juggling his priorities; we
all do it, we
have to.
If I'm working on a refret for someone and another guy comes in and his output jack's not working am I going to tell him to come back in a few days when i've finished the refret?
If Van Morrison needs his guitars knocked into shape for a european tour starting Saturday am i going to tell him to go elsewhere 'cos i'm too busy fixing a neck break for the guy who was to dumb/mean to buy a hard case for his Les Paul and who's "missing it like crazy".
The reality of professional guitar repair is that there are some jobs which take nine months and some that take nine minutes and there are some that you can't tell how long they are going to take but i'm not going to turn away a dozen nine minuters because i happen to be working on a nine monther at the time, I have bills to pay and the guy with the dodgy jack will pay me now, the guy with the refret won't pay me till the job's done in a week, maybe two, maybe four...
You mention sending the customer to someone with a faster turn round time but Jim sounds like he's either self-employed or on piece-work so he's not going to turn business away. In any case a good tech usually has a huge backlog of work, not because they are slow, because the faster we work the more we earn, but because they are popular and this is usually because they are good at what they do.
It's physically impossible to work on everyone's guitar at the same time yet that is what we are often called upon to do.
On one busy Saturday i spent the entire day being called away from my workbench to book repairs in or source spares and I got no work done at all. The following monday i got no work done because i was constantly being interrupted by the same people coming in or phoning "just to see if you've made any progress". One actually said to me "but you've had it two days are you saying you haven't even looked at it yet?"
At the end of the day i wanted to scream "IF YOU ALL LEFT ME THE F**K ALONE I MIGHT HAVE A CHANCE TO GET THE JOBS DONE!"
So you have to juggle priorities and multitask and the more jobs you divide yourself between the longer each one takes and the more impatient your clients get and the more diplomatic you are required to be.
Until something inside snaps...