Am I being unreasonable???

jalguitarman

Junior Member
Hi all, it's been a bit. Anyway, I took my Gibson R9 Les Paul to a shop a little north of me that is outsources their guitar work and repair with someone who is supposed to be a top notch Luthier (not just a tech). I was told that the guy was "not the fastest" but does amazing work and never cuts corners. I did this because I didn't feel like the tech I have been using did a very good job on my guitar. I discovered the intonation was out on it. Big time out!!! I went to set it myself only to have a fight with some of the screws moving up and down in the ABR 1 bridge as I turned them. I could not get then intonation set without having the saddles not all seated properly in the bridge. Not good!! He back filled the nut because he said the nut slots were too deep for hime to set the action they way I like it without buzzing. Unfortunately I also got very unstable tuning with it as well.:angryfire So I decided to try this guy as he is in Illinois and I don't have to deal with St. Louis.

I took my guitar to the store on the 14th of June and was told he comes in about once a week if they have work for him. I asked to have the guitar set up (and to make certain the the intention was set correctly), a new nut cut and whatever he had to do to the bridge. I figured that he might have to replace the saddles, or at least the screws. I finally got a call from the guy on the 23rd of July. He said that the screws were bent and he thought it would be best to replace the saddles and screws, he said he had them ordered and that it would likely be the end of the week to get them. He also thought he could correct my tuning issues without cutting a new nut and that he should have my guitar done by the end of the next week. That came and went and still nothing. I decided to call this last Thursday just to see how he was coming along. He said that the guitar should be done and he anticipated bringing back to the store this Saturday. Saturday rolls around and I have heard nothing.

The man has been very pleasant to talk to but I am getting wearied by the amount of time he is taking to get things done. I have been without my guitar for over 2 months now and while I am trying to be patient, I am starting to get rather aggravated about the situation.:poed: I don't like to feel this way but, this is starting to push the limits of my patience. It's a good thing I have other guitars to play or I would be up a creek. Supposedly this guy has worked on some famous peoples guitar when they roll into to town to play. If so, I doubt they had to with 2 months to get their instrument back in their hands. It just seems like an excessive amount of time to wait for no more than what needed to be done. Am I just being impatient???
 
Re: Am I being unreasonable???

Lets say he got the guitar on the 22nd and today has been about a month. When was the guitar supposed to be finished?
 
Re: Am I being unreasonable???

Lets say he got the guitar on the 22nd and today has been about a month. When was the guitar supposed to be finished?
The first approximation he gave me would have been around the 3rd or 4th of August. I can't imagine that he would have not gotten the guitar until July though. Considering I took it to the music store in the middle of June.
 
Re: Am I being unreasonable???

Either way, it is not unreasonable to ask for a firm date of completion. Since you went thru a middle man, use that to your advantage. Tell them you expect your completed guitar by the end of the week
 
Re: Am I being unreasonable???

Well they did say he was slow but good

He only comes by the store once a week
So it may have sat awhile before he knew of it

He works on big name artists guitars
I would imagine they get pushed to the front of the line

See how the work is when he gets through
 
Re: Am I being unreasonable???

Well they did say he was slow but good

He only comes by the store once a week
So it may have sat awhile before he knew of it

He works on big name artists guitars
I would imagine they get pushed to the front of the line

See how the work is when he gets through
There is that. I am just anxious to have my guitar back. I mean I have not had it all that long and I was very dis-satisfied with the job that was done on it, by the person who worked on it before. And it's not like I am going to be rude to him but even with him being slow. It still does seem a bit over the top but hopefully my baby will be in tip top shape. Correct me if I am wrong but, isn't setting the intonation generally part of setting up a guitar?
 
Re: Am I being unreasonable???

Yes, setting the intonation is definitely something you should expect from a setup job. I would consider it the very foundation, along with action (string height). Anything beyond that depends on price but anything less really is not a "setup" as far as I am concerned.
 
Re: Am I being unreasonable???

If things don't go right are you willing to take road trip.
Is Carbondale Illinois too far? It is a college town and I spent a couple of years there. Would not hesitate to visit some of the music stores in the area for work.
 
Re: Am I being unreasonable???

HI have been without my guitar for over 2 months now and while I am trying to be patient, I am starting to get rather aggravated about the situation.:poed: I don't like to feel this way but, this is starting to push the limits of my patience. It's a good thing I have other guitars to play or I would be up a creek. Supposedly this guy has worked on some famous peoples guitar when they roll into to town to play. If so, I doubt they had to with 2 months to get their instrument back in their hands. It just seems like an excessive amount of time to wait for no more than what needed to be done. Am I just being impatient???
Man, the effective time to cut a new nut and do a "deluxe setup", which includes fret leveling and dressing is three hours tops (I've done a few in two hours flat), where the fretwork takes more than half of that time. You've probably been pushed down the scale due to other "well known" customers/players work coming along. It happens all the time with those "luthier of the stars", and more times than not, the final outcome does not live up to the hype, due to the fact that the actual work being done not by the "famous luthier" him/herself, but by some low-level apprentice or a sub-contracted third-party taking care of the "not famous client" jobs list.

Following the philosophical guidelines of the ancient proverb:
"Give a man a fish and you feed him for a day. Teach a man to fish and you feed him for a lifetime"
do as I did: learn how to do your own guitar work. And doing yourself the setup of your own instrument is the most basic, yet the arguably most valuable of all skills, as the final tonal outcome of your instrument depends on it.

https://www.stewmac.com/How-To/Books/How_To_Make_Your_Electric_Guitar_Play_Great.html

https://www.stewmac.com/How-To/Books/Guitar_Player_Repair_Guide.html

https://www.stewmac.com/How-To/DVD/...nd_Setup_for_Electric_Guitars_and_Basses.html

These three are excellent resources that'll help you to get started.

Did I say that doing this is tons of fun? Try it! You won't regret it, I promise you.

PS: When I started playing guitar at the age of seven, going to the conservatory, from day one we were thought how to correctly change strings, to tune it to pitch and to memorize the pitchfork "A" by heart, as you can imagine that the most fundamental tone-producing piece of the puzzle in a classical guitar is, you've guessed it, the strings. Next month I'll turn sixty, and to this day I'm still capable of tune-to-pitch a guitar without the help of a tuner. Food for thought, anyone...?

/Peter
 
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Re: Am I being unreasonable???

I have a guy I use to do much more complex work or things I just don't have the time or patience to tackle. Sometimes I have to wait a month before I can even bring the guitar to him. Once he has the guitar I have another 4-6 weeks wait. When he is finished it is worth the wait the work is amazing. My amp tech also takes quite a while before I can get my amp looked at. I think there is a trade off. Do you want your gear fixed quick or fixed right. I would rather the tech take their time.

My guitar guy also works on celebrity guitars. I have been in his shop multiple times. The famous people have to wait just as long as I do.
 
Re: Am I being unreasonable???

When I broke the neck on my Gibson SG quite a few years back I had to wait over a month for the repair work which turned out really nice and cost me $200. The guy used fibre glass to re-enforce the neck and it sounds good as new. I didn't mind waiting that long for a proper repair.



;>)/
 
Re: Am I being unreasonable???

I have a guy I use to do much more complex work or things I just don't have the time or patience to tackle. Sometimes I have to wait a month before I can even bring the guitar to him. Once he has the guitar I have another 4-6 weeks wait. When he is finished it is worth the wait the work is amazing. My amp tech also takes quite a while before I can get my amp looked at. I think there is a trade off. Do you want your gear fixed quick or fixed right. I would rather the tech take their time.

My guitar guy also works on celebrity guitars. I have been in his shop multiple times. The famous people have to wait just as long as I do.
I understand. I have just never had to wait this long so it does seem unreasonable compared to what I have experienced in wait times in the past but, perhaps this is the norm if you deal with someone who is top notch in what they do. I was told about this guys headstock repair jobs and heard you could not even yell where the break was. If It gets fixed right I cannot complain. I am not certain I want to go back to the guy I was taking my work to. As none of the guitars I have taken for set ups are properly intonated. I am also puzzled at how he could have missed that my Les Paul would not stay in tune after back filling the nut. Perhaps these are the symptoms of someone who gets in a hurry to finish jobs and I just need to chill out about how long the luthier is taking.
 
Re: Am I being unreasonable???

Man, the effective time to cut a new nut and do a "deluxe setup", which includes fret leveling and dressing is three hours tops (I've done a few in two hours flat), where the fretwork takes more than half of that time. You've probably been pushed down the scale due to other "well known" customers/players work coming along. It happens all the time with those "luthier of the stars", and more times than not, the final outcome does not live up to the hype, due to the fact that the actual work being done not by the "famous luthier" him/herself, but by some low-level apprentice or a sub-contracted third-party taking care of the "not famous client" jobs list.

Following the philosophical guidelines of the ancient proverb: do as I did: learn how to do your own guitar work. And doing yourself the setup of your own instrument is the most basic, yet the arguably most valuable of all skills, as the final tonal outcome of your instrument depends on it.

https://www.stewmac.com/How-To/Books/How_To_Make_Your_Electric_Guitar_Play_Great.html

https://www.stewmac.com/How-To/Books/Guitar_Player_Repair_Guide.html

https://www.stewmac.com/How-To/DVD/...nd_Setup_for_Electric_Guitars_and_Basses.html

These three are excellent resources that'll help you to get started.

Did I say that doing this is tons of fun? Try it! You won't regret it, I promise you.

PS: When I started playing guitar at the age of seven, going to the conservatory, from day one we were thought how to correctly change strings, to tune it to pitch and to memorize the pitchfork "A" by heart, as you can imagine that the most fundamental tone-producing piece of the puzzle in a classical guitar is, you've guessed it, the strings. Next month I'll turn sixty, and to this day I'm still capable of tune-to-pitch a guitar without the help of a tuner. Food for thought, anyone...?

/Peter
I wish I could have gone to a conservatory.
 
Re: Am I being unreasonable???

Wait what is the the techs name
There was this one big name tech of the stars some years ago
In the St Louis area that was being dogged for taking a long time and Jacking up a set up

I dont remember who posted about it
But i do remember the thread

Oh no

















Bwahahhahahaa
Gotcha :flowers1::lmao:
 
Re: Am I being unreasonable???

I have a local guy that is very well known for his repair and restoration of instruments, including by some well known names, and his turnaround times are crazy. I stopped using him because I wasn't willing to leave a guitar with him for 2 months, hoping that he would get to it. I only take nut or routing work to him, as I do pretty much everything else myself.
 
Re: Am I being unreasonable???

Wait what is the the techs name
There was this one big name tech of the stars some years ago
In the St Louis area that was being dogged for taking a long time and Jacking up a set up

I dont remember who posted about it
But i do remember the thread

Oh no

















Bwahahhahahaa
Gotcha :flowers1::lmao:
:butkick: A little gotcha humor never hurts. :1:
 
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Re: Am I being unreasonable???

What the hell?

No that's not normal. Same day or make-an-appointment for same day service at a later date if they're swamped for such a childs play job. Next night if they needed to order parts.
 
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