That's odd. Unplug them and plug them in again.
It's not uncommon to come across a bad tube, so hopefully
you can exchange that set for a new duet.
If you guys are looking for tubes, the best for cheapest is
revolutionguitar.com My buddy Todd owns it. He knows
gear and tone, and is a distributor for Tesla, Svetlana, GT, EI.
My favorite combo is Svetlana power tubes and Tesla JJ or EI pres.