contacting USACG

[blakejcan]

Maybe wrong forum for this but I sent them an email via their automated system last week and left a voicemail yesterday and have yet to hear back. No giant rush on my end but I wanted to know if the contact info on the site was accurate? And if so, is the response time typically just a little slow? That's fine too, just want to make sure I am doing everything right on my end.

wordup!

 

[YeRedHouseOverYonder]

Re: contacting USACG

Should be sales@usacustomguitars.com

I emailed them about a month ago concerning a custom neck. Tommy answered within an hour.


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[AlexR]

Re: contacting USACG

I've never had any luck with these guys.
Probably contacted them on 3 separate occasions for a LH neck. I got a reply once of the three, and then I wanted to hash out the details to make the order and never got any reply to any part of the mailbox.

Never again for me.

 

[Scott_F]

Re: contacting USACG

They took a while to get the nitro sprayed on my stuff but comms were never an issue.

 

[treyhaislip]

Re: contacting USACG

IMO, Warmoth is the best for customer service, Brian Roossien always replies extremely quickly–last time I e-mailed him about an order he responded within 8 minutes. (definitely not saying that is the standard to expect, just saying he is on top of his game...unlike other companies.)

 

[blakejcan]

Re: contacting USACG

I've never had any luck with these guys.
Probably contacted them on 3 separate occasions for a LH neck. I got a reply once of the three, and then I wanted to hash out the details to make the order and never got any reply to any part of the mailbox.

Never again for me.

this is my experience thus far as well