Looks like I'll be returning the Keeley. 
very cool.
if I could just afford a CE1 to go with it
loop-master.com said:
Well it took 10 weeks (despite a 6-8 week quoted lead time), but the switchers got here yesterday.
Good thing they did, too, because last night I officially moved out of my old apartment where the ship address was. If they'd arrived a day later I would've had to wait longer for the complex office to forward the packages.
They look like solid pieces of gear, but i have to say I'm a little unnerved by the lack of communication from him - I say him because it looks like it's just one guy doing all this.
As soon as I knew where I was going to move, I emailed the main contact on the site (there is no phone number) letting him know I was going to be moving so be alert for a change of ship address. No reply.
As soon as I knew where I was GOING to move to, I sent him the new address and asked him to send the package there instead. No Reply.
I got a notification that order status was "SHIPPED" on 6/8 but no tracking number. The FAQ section on the site said it sometimes would take "up to a week" for a USPS email with tracking info to appear. I got one two weeks and one day later, and by then I'd already been concerned about the week-long gap in the estimate and sent an email out again, to which there was no reply. I did get an actual tracking number a day after the email was sent though so maybe he did read it and decided to get me the tracking number right then.
All in all I got the switchers RIGHT in the nick of time. I won't be able to test them for a few more days but I hope they're worth the wait.
I think the guy running Loop Masters could probably stand to benefit from the whole "under-promise, over-deliver" method of customer service. I know it's just ONE GUY getting the inbound traffic but still...
Anyways, there you have it.
Well it took 10 weeks (despite a 6-8 week quoted lead time), but the switchers got here yesterday.
Good thing they did, too, because last night I officially moved out of my old apartment where the ship address was. If they'd arrived a day later I would've had to wait longer for the complex office to forward the packages.
They look like solid pieces of gear, but i have to say I'm a little unnerved by the lack of communication from him - I say him because it looks like it's just one guy doing all this.
As soon as I knew that I was going to move, I emailed the main contact on the site (there is no phone number) letting him know I was going to be moving so be alert for a change of ship address. No reply.
As soon as I knew where I was GOING to move to, I sent him the new address and asked him to send the package there instead. No Reply.
I got a notification that order status was "SHIPPED" on 6/8 but no tracking number. The FAQ section on the site said it sometimes would take "up to a week" for a USPS email with tracking info to appear. I got one two weeks and one day later, and by then I'd already been concerned about the week-long gap in the estimate and sent an email out again, to which there was no reply. I did get an actual tracking number a day after the email was sent though so maybe he did read it and decided to get me the tracking number right then.
All in all I got the switchers RIGHT in the nick of time. I won't be able to test them for a few more days but I hope they're worth the wait.
I think the guy running Loop Masters could probably stand to benefit from the whole "under-promise, over-deliver" method of customer service. I know it's just ONE GUY getting the inbound traffic but still...
Anyways, there you have it.
Hi there. Just got your email.
Like I said before the build time wasn't really the concern, as I said the switchers were not a crucial element on my pedalboard - just a nice addition and for $29 a pop I really couldn't pass 'em up even if i had to wait a bit.
The address change thing was my main concern, as the local post office where I lived isn't/wasn't very good at forwarding mail and the complex runs banker's hours. I did use the aforementioned email but I guess it didn't get through?
At any rate, I do appreciate the response. The switchers did arrive and they look great and function perfectly. All's well that ends well.
Thanks again.
