We now require you to upload a video clearly demonstrating the issue you are experiencing with your Fulltone product BEFORE we discuss or accept item for repair. NO EXCEPTIONS! You can use your smartphone, a video-capable digital camera, or a video camera. If you do not have this capability, ask your child or a friend. After we have viewed your video, you will be contacted by our tech for troubleshooting and eventually issued a Return Merchandise Authorization (RMA) if the tech deems it necessary.
We now sell selected parts such as wah pots, wah inductors, thumbscrews, rubber feet, etc. to order parts go here.
We do not repair or advise on non-Fulltone items, no exceptions. We do not coach you or your tech on how to repair items.
Basic Shop Rate is $1 per minute for non-warranty repairs.
We cannot estimate repair costs OR shipping rates in advance of seeing the item, as these costs vary greatly depending on too many factors.
Items received without a properly & completely filled‐out RAF will be deemed non‐warranty and (in addition) may not be repaired until we receive the proper information. Make sure all information requested on the RAF is legible and accurate. Please PRINT CLEARLY. If we can’t understand you, then we don’t have the info we need, and that makes your repair a definite “non‐warranty” repair.
Proof that your Fulltone product was purchased from an Authorized Fulltone Dealer is mandatory for an item to have a chance to be deemed “under warranty.” However, having that receipt is not a guarantee that your repair will be deemed a warranty‐repair. That status is determined (by us) after the pedal arrives and after we examine it. We will determine whether something has been damaged or abused, or whether the problem is manufacturer‐related.
There are no shop visits or drop-offs unless cleared & scheduled in advance.
All items must be shipped to us via FedEx, UPS, US Mail, etc. and we strongly recommend that you follow their packing guidelines to assure that you have recourse should the item become damaged during shipment.
Shipping charges always apply, whether or not it is a “warranty repair.” The customer is always responsible for all shipping charges (to and from) as well as any insurance, Customs, or VAT, if applicable.
Payment: After your pedal has been repaired you will receive an emailed PayPal Invoice which must be paid in full within 5 days. We do not accept Personal Checks nor do we process Credit cards. All payments must be made through PayPal and it is our understanding that you may use a credit card with Paypal. Fulltone is not responsible for any issues that arise from your inability to pay or to negotiate your way through the PayPal payment process. Items left unpaid for more than 15 days will received a $5 per day storage fee.
