Re: Gibson gets $135M- Will they use it wisely? Can Epi save the day?
67Mopar!!!! Your note is product manager's best dream for many reasons...
I made several call to Hostess Foods in regards to the Suzie-Q's they released last year. I explained to them that what they released was nowhere close to the original recipe... "Dude, you did it! The original Suzie-Q's are back! Thank you, bro!"...My point... If you find something that works, you stick with it!
This is customer-driven development at it's very best- they heard you, you must have inspired them to discover a significant '67Mopar' segment, they did the cost/benefit analysis and everyone wins- I really, really hope that they named this segment after you- this is case in point for customer driven development and we will discuss exactly what we can do (as consumers) to help Gibson in the final article.
Last I checked, the mark-up on Gibson guitars from 1978 to current came to 684%, give or take a few points. I could not find a single competing item available on the US market. Gold and diamonds are marked half of that amount. The new finishes look like ****, the hardware is made by a Chinese company that excels in coffee pots, and the fretboards are laminated. Want an ebony wood fretboard? Too bad for you! Like Aerosmith... Gibson is through.
Yes, they used brand to scrape every nickle they could get, they let quality and innovation slip and prices went astronomical- great analysis, but I personally believe they have a narrow window to get back on track and otherwise they will fade over time...
Dumping the innovation line to focus on instruments is a mistake IMO. They should do the reverse. Suspend new guitar builds, and focus on electronics. If Gibson owns Philips, I'd like to complement them on the Air Fryer XL. I purchased one last week and haven't stopped using it. Made a bag of Nathan's onion rings in it last night, and they were delicious! Just spray them down with some canola oil before cooking.
67Mopar, I totally get your thinking- Yamaha and Fender have tremendous up-sell, cross-sell and strong dealerships because of their diverse offerings-
Imagine "Hey John, I'm calling to let you know that your custom (insert favorite guitar) came in, I checked it out and it's exactly what you asked for- And give yourself an extra hour when you come to pick it up- the mixer we were talking about came in this morning- I know you've been learning the demo software I gave you and I'd like to walk you through how the whole recording package will work when you're ready to buy"
As wonderful as this scenario is, it's extremely unlikely that Gibson can pull this off so late in the game for a number of basic reasons:
1. Integrating ancillary lines requires a ton of investment, integrating products, messaging and biz dev- Gibson did little or nothing to integrate their ancillary products up to this point and they don't have the time or money now.
2. Integrating ancillary lines requires tight, optimized processes... ie, the requirements for this new mixer and the DAW software we acquired have to match by the next roll out and we need to build messaging so that buyers and dealers understand that it will be the perfect solution for home studio guitarists...
It appears that Gibson doesn't have basic customer-focused processes for product, messaging or biz dev for guitars- much less to provide unified management across a much bigger portfolio.
3. Bottom line, Gibson desperately needs those basic processes for guitars to get quality and price points competitive and they don't have time or resources to do this across ancillary lines...
The one exception to this would be a very deep pocket buy out- If Yamaha grabs them at firesale, they will keep most of the ancilary and one of these days everything will support everything else (although I'm still waiting for my Motif to play nicely with Cubase
67Mopar, your note is exactly the kind of feedback that Gibson desperately needs- when we get to the 'What can customers do?' section, it would be very nice to see you leading the charge!
Sorry for the long reply, but this is really good stuff.