Good customer service alert: On-Stage Stands

[Little Pigbacon]

Last summer I bought an On-Stage RS7000 stand for my Hot Rod Deluxe. Last weekend I noticed an end-cap for one of the uprights was missing. I contacted the company through their website, sent a few pictures of the stand that they asked for, and in a few days had a whole little bag of replacement parts. Nothing sacrificially heroic or earth-shattering, but nice.

View attachment 79539
View attachment 79540

 

[Boogie Bill]

Re: Good customer service alert: On-Stage Stands

Nice!

Bill

 

[ehdwuld]

Re: Good customer service alert: On-Stage Stands

rat
some poor indonesian kid lost his job over that

 

[Little Pigbacon]

Re: Good customer service alert: On-Stage Stands

rat
some poor indonesian kid lost his job over that

Sure about that?

View attachment 79601

 

[ehdwuld]

Re: Good customer service alert: On-Stage Stands

Correction
"Asian"

 

[marcboomer]

Re: Good customer service alert: On-Stage Stands

Very cool of you to go to the trouble of giving kudos.

 

[Little Pigbacon]

Re: Good customer service alert: On-Stage Stands

rat
some poor indonesian kid lost his job over that

Since you brought it up, I told them I wasn't sure if the cap was there when I put the stand together. I don't think they really cared, from a customer service standpoint. They said it shouldn't have come off either way.

 

[ehdwuld]

Re: Good customer service alert: On-Stage Stands

You threw him under the bus
You monster

 

[Little Pigbacon]

Re: Good customer service alert: On-Stage Stands

What -- because I told the truth and avoided making accusations?

(I know you're messing with me; it's okay.)

 

[ehdwuld]

Re: Good customer service alert: On-Stage Stands

Poor Yang will now join his brother in the coal mine....