Re: Learned something about GFS today...
As a follow up to yesterday, I can only add that GFS was paid in a timely manner, well within the time limits of a closing auction. I never said I wasn't going to pay the man for his pickups, only that this would be my last purchase from Guitarfetish.
And while I rarely post, I do learn a lot from the cool people on this forum by reading and get a lot of great insight re: all things guitar. But I was not seeking validation of whether I was right or wrong. The intent of the post was about customer service and how it was lacking. When I said 'No thanks and 'I view that as gouging' and that 'I'll stick with the neck pickup' he should have just said 'fine, thanks for your purchase' and left it at that. I was, after all, making yet another purchase from them. Jay made a big fuss over how much trouble my mistake would cause him, however he was happy to undo the mistake if paid the 'fair market value' in his Ebay store. That, to me folks, is gouging. It also tells me that whatever is necessary to undo the original transaction is not that much trouble at all. My viewpoint on this topic remains unchanged.
I appreciate all feedback from you forum brothers. If anything this experience has taught me that I could have handled it better, and well, that you brothers are tough on newbies.
ratherdashing said:
Bottom line: you're an idiot, he's an ass - it was a recipe for disaster right from the start. Sorry.
But whether I purchased a pickup over Ebay or a shirt from storefront merchant like JC Penny is irrelevant. They are both retailers dealing with an end customer. My focus was supposed to be poor customer service and I offer this analogy to make my point:
You buy a shirt on sale at JC Penny. Immediately, you bring it back because you got the wrong size, admittedly your mistake, and the merchant says to you 'Be happy to get you the right size, but you have to pay full price because that shirt is no longer on sale'.
If your response is 'No thanks, I view that as gouging and I'll keep the shirt and this will be my last purchase at JC Penny and I'll be letting my friends know exactly why', then at that point the only real acceptable response by the merchant is 'Sorry you feel that way, thanks for your purhase and have a nice day'.
When said merchant proceeds to go on a rampage about how many people ask this very same question, how the only reason the shirt was on sale (at cost or less than cost) was to gain exposure for the other clothes in the store, how you are threatening him and he doesn't like to be threatened, and what a huge hassle it is to give you the right size now because to go back now and restock the item, repair the database, reprint the order would cost FAR more than the upcharge. How you deprived JC Penny of the chance to make money on that shirt at that time forever. Admonishing you over and over and over for your mistake... then urging you to rent the Goodyear Blimp and tell world.
This IMO is over the top. :rocket:
I doubt he would have taken that tone with me in person, so email makes it OK?
Can anyone on this forum honestly say that they would stand for such treatment? :dunno: I seriously doubt it.
Anyone who would must be a lightening rod for hostile and abusive treatment. Which, come to think of it, is what I think I have become in this thread... So I am happy to let this thread die a peaceful death. In hindsight, I regret posting, but only did so because I was dared to do it and highly frustrated at the time. I'm outahere!
utahere:
