Rich_S
HomeGrownToneBrewologist
I few weeks ago, I e-mailed ProCo support asking if was possible to obtain a replacement battery cover for a early-80's RAT. I loaned my RAT to a "friend" years ago. He played club gigs with it for a couple years and then returned it with duct tape holding the battery in.
To my surprise, ProCo's response was, "You'll need the thumbscrew, too, right? Send me your address."
Today, a package arrived from ProCo. Not only did it contain a battery cover and thumbscrew free of charge, but also a pre-printed note saying "We hope the enclosed munchies will make your day a little better!" and 25 miniature Tootsey-Rolls.
That, my friends, is customer service. Everybody should go buy a Rat, and I know what kind of cables I'll be using to wire up the church's sound system.
To my surprise, ProCo's response was, "You'll need the thumbscrew, too, right? Send me your address."
Today, a package arrived from ProCo. Not only did it contain a battery cover and thumbscrew free of charge, but also a pre-printed note saying "We hope the enclosed munchies will make your day a little better!" and 25 miniature Tootsey-Rolls.
That, my friends, is customer service. Everybody should go buy a Rat, and I know what kind of cables I'll be using to wire up the church's sound system.
