Hey once you leveled the pickup and drew it closer to the strings
The volume issue went away , correct?
I did the test @ehdwuld mentioned; when I tap the poles, I can hear the sound.
I also raised the pickup a bunch since it was about 5/32of distance so 2/32, and that seems to solve it. Could this have been the issue, too much distance, or should I consider still asking for a replacement? I sent an email to SD including this thread.
Then no, you don't have to send it back
Yes the distance from the string can most definitely cause a drop in volume as the magnetic field dissipates
If it works normally or at least as expected
Play it
Smile
On the hot rodded set that I love so much
Here is how I set the string height on mine
The JB is very sensitive to where it sits under the strings
So start at 1/8 inch or 3 mm below the strings with the strings fretted at the last fret
Then raise or lower the Jazz to match volume
Som folks move have the treble side a little bit higher than the bass side
Because the fat strings seem to swing more at the neck position
Use you ears to set the height to your playing style
I finger pick rarely use a pick or play aggressively
So mine are a bit closer to get better volume with softer dynamics
If you play aggressively. You may want to back the off just a bit