No Sound on 1st string on Hot Rodded set

While I have never had this issue myself, and since you purchased it from SD directly, I would go ahead and initiate an exchange. What you are experiencing is not normal for a JB.
 
In the side profile image

It does look like the jazz is slanted lower on the bass side but not far enough to produce the results you are experiencing

Tap the poles to see
Then like @Mincer said
Send it back for replacement
 
I did the test @ehdwuld mentioned; when I tap the poles, I can hear the sound.

I also raised the pickup a bunch since it was about 5/32of distance so 2/32, and that seems to solve it. Could this have been the issue, too much distance, or should I consider still asking for a replacement? I sent an email to SD including this thread.
 
if you get noise from all the poles, id assume the pup is fine. id call to let them know the issue just in case so theres a record of it
 
Can any of you point me on the right direction to do this? I can't find a link on the website or in the email to do this :(
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Hey once you leveled the pickup and drew it closer to the strings
The volume issue went away , correct?

I did the test @ehdwuld mentioned; when I tap the poles, I can hear the sound.



I also raised the pickup a bunch since it was about 5/32of distance so 2/32, and that seems to solve it. Could this have been the issue, too much distance, or should I consider still asking for a replacement? I sent an email to SD including this thread.



Then no, you don't have to send it back

Yes the distance from the string can most definitely cause a drop in volume as the magnetic field dissipates


If it works normally or at least as expected
Play it

Smile

On the hot rodded set that I love so much

Here is how I set the string height on mine

The JB is very sensitive to where it sits under the strings
So start at 1/8 inch or 3 mm below the strings with the strings fretted at the last fret

Then raise or lower the Jazz to match volume

Som folks move have the treble side a little bit higher than the bass side
Because the fat strings seem to swing more at the neck position

Use you ears to set the height to your playing style

I finger pick rarely use a pick or play aggressively
So mine are a bit closer to get better volume with softer dynamics

If you play aggressively. You may want to back the off just a bit
 
I also raised the pickup a bunch since it was about 5/32of distance so 2/32, and that seems to solve it. Could this have been the issue, too much distance, or should I consider still asking for a replacement?
You don't have to send it back and I'm glad to see your issue solved.... and yes, you have a gorgeous guitar! I had an Artist in polar white more than 4 decades ago.

But no, too much distance is not necessarily a problem in such cases IME. A pro that I know was used to play with a JB set WAY lower than you did and he hadn't any issue of balance between strings.

To repeat my previous answer, many magnets mounted in guitar pickups are basically inconsistent. And the graphs borrowed to prof. Zollner to illustrate this idea were about normal A5 bars (!)... Things can get worse sometimes but a reliable lab magnetometer and measuring process is necessary to realize that (I've here a vintage Rowe DeArmond PU that I can't mount because its magnet is almost totally degaussed on one end. Without measurements, I'd just wonder why it's so freaking weak under high strings).

As I said among fellow members, that's where height settings of pickups and their screw poles make sense. That's what you did, it worked and everyone is happy. :-)
 
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Incidentally, with all due respect and just because I'm an old fart liking to ramble : even a magnet moved on one side wouldn't necessarily be a problem... there's not much room in a covered humbucker for that.

For instance, when pushed to the edge of a standard baseplate and ready to stick out, a short bar magnet (2.25') is still in contact with all slugs of a standard sized humbucker and has its corner aligned with the last screw pole. And the keeper bar / pole shoe hosting the screw poles is there to spread its flux.

Just to check my own statements, I've tested a relatively degaussed short AlNiCo bar in a normal humbucker and measured its flux at the surface of the poles with the magnet pushed to the edge of the baseplate then carefully centered.

Here are the results:

NOT CENTERED bar: flux over the screw poles of both E strings = 157G and 182G. Flux over the slugs = 243G and 161G. Average gaussing of North and South poles: 169,5G for one E string. 202G for the other. Difference: 32.5G.

CENTERED bar: flux over the screw poles of both E strings =140 and 254G. Flux over the slugs = 243G and 259G. Average gaussing of North and South poles: 197G for one E string, 251G for the other. Difference: 54G.

In this case, the magnet would better stay NOT centered for a more even magnetic field.

But the pickup works normally whatever is the position of this magnet BTW. Discrepancies must be higher than this to really become an issue IME.

FWIW.
 
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