If it's an actual Japanese business, you shouldn't have a problem. They will pack it well, you will get the product as described. Shipping may be expensive. Once in maybe 10 years I had a package opened by customs and resealed. They left a note inside, but no damage and nothing wrong with the item. The only problems I've encountered have to do with transfer of the mail systems. JapanPost sends via EMS which has tracking, but when that gets handed over to USPS, tracking ends because it's a different system. But I still have always received everything I bought from Japan without problems, it's just the day it actually arrives becomes 'a surprise.'