Problem with Ibanez UV70p Thomann does not want to replace

[greekdude]

Re: Problem with Ibanez UV70p Thomann does not want to replace

That's the answer that Ibanez/Germany sent to Thomann :

The guitar neck was unmounted by you before it reached us, as you confirmed us already when staring the reclamation.

Our experts demounted it again, installed it correctly and adjusted it.

All in all a small repair job, that would not have been covered by warranty (due to the manipulation done by yourself beforehand) but that was carried out without charges as goodwill treatment.

Its becoming laughable. I had warned those ppl that the FIX WAS NOT EASY... I guess I will have the fix/re-drill, create the neck stoppers by myself.
I bet the guitar will again be unstable after some playing with the trem.
Stupid, and irresponsible people. Hiding behind sentences to avoid their responsibilities.

 

[jonsick]

Re: Problem with Ibanez UV70p Thomann does not want to replace

That's the answer that Ibanez/Germany sent to Thomann :



Its becoming laughable. I had warned those ppl that the FIX WAS NOT EASY... I guess I will have the fix/re-drill, create the neck stoppers by myself.
I bet the guitar will again be unstable after some playing with the trem.
Stupid, and irresponsible people. Hiding behind sentences to avoid their responsibilities.

I don't understand.

So are you happy with things now all things aside? Or is there still problems with the guitar?

 

[jonsick]

Re: Problem with Ibanez UV70p Thomann does not want to replace

A USA Jackson, flawless out of the box? Imagine that.

Not sure how to take the sarcasm hahaha. Do you mean this in respect to the few bad guitars that have come around? Or that it's a USA Jackson, durr of course it will be fine?

Even though a USA Jackson is more than the cost of the OP's guitar, I would still expect £1000 odd worth of Ibanez 7 to be perfect out of the box!

 

[greekdude]

Re: Problem with Ibanez UV70p Thomann does not want to replace

I don't understand.

So are you happy with things now all things aside? Or is there still problems with the guitar?

still waiting for the guitar. Havne't got it yet, but I asked for a detailed description of what they did, and they answered some silly BS. I had written to them 10-20 times that the problem was not trivial, and all they did was to say that i voided the warranty and that their fix was simply, they just unmounted and remounted the neck, and suggested now it is OK. Most probably the guitar will go unstable crazy after 2-3 pulls/pushes of the trem arm. I had warned them about the problem in full detail and accuracy. But I guess those people either do not care or are incompetent beyond repair. What they did, "unmounting/remounting / rescrewing the neck" was smth I did, with various parameters (shim, shim position, etc...) and the only way the guitar remained stable was with the neck heel touching the neck pup.... I cant imagine how many times should I say that for them to notice....

In short : When the guitar comes, I foresee a tech/lutherie marathon with it, 2nd stay away from Thomann.

 

[kramersteen]

Re: Problem with Ibanez UV70p Thomann does not want to replace

If you want results you need to be more abrasive, Think 10 grit maybe 5 but never 600. Ring the company demand to talk to the manager and if you don't get results from him go to the next in charge. Let them know you're really angry. I would have had that guitar replaced within the week. Call them and dont email.

No way in hell i would accept that **** from the factory. Complain on ibanez facebook page and the company you purchased it off. Also leave a dirty google review. Seriously man take control of the situation and dont except that thing back until its perfect.

''The squeaky wheel gets the grease''Its true.

 

[Edgecrusher]

Re: Problem with Ibanez UV70p Thomann does not want to replace

If you want results you need to be more abrasive, Think 10 grit maybe 5 but never 600. Ring the company demand to talk to the manager and if you don't get results from him go to the next in charge. Let them know you're really angry. I would have had that guitar replaced within the week. Call them and dont email.

No way in hell i would accept that **** from the factory. Complain on ibanez facebook page and the company you purchased it off. Also leave a dirty google review. Seriously man take control of the situation and dont except that thing back until its perfect.

''The squeaky wheel gets the grease''Its true.

This would have worked BEFORE he futzed with the guitar.... now... maybe to shut him up they will... but i wouldnt hold my breath.

 

[Little Pigbacon]

Re: Problem with Ibanez UV70p Thomann does not want to replace

Not sure how to take the sarcasm hahaha. Do you mean this in respect to the few bad guitars that have come around? Or that it's a USA Jackson, durr of course it will be fine?

Even though a USA Jackson is more than the cost of the OP's guitar, I would still expect £1000 odd worth of Ibanez 7 to be perfect out of the box!

While it's no guarantee that the guitar will be flawless, I wouldn't be surprised if it were. I certainly wouldn't take it to mean that someone had intercepted the guitar post-factory and done something further with it.

 

[ehdwuld]

Re: Problem with Ibanez UV70p Thomann does not want to replace

greekdude
instead of expecting the worst

have faith
those trained professionals may have repaired your guitar as easily as they described
easy for a professional is different from easy for an amateur

at what I do for a living, what appears easy to me
would in fact be difficult for someone who hasn't done it

have faith
wait and get the instrument back
put it thru your tests
then get mad
or grin and play your fine new instrument

 

[greekdude]

Re: Problem with Ibanez UV70p Thomann does not want to replace

greekdude
instead of expecting the worst

have faith
those trained professionals may have repaired your guitar as easily as they described
easy for a professional is different from easy for an amateur

at what I do for a living, what appears easy to me
would in fact be difficult for someone who hasn't done it

have faith
wait and get the instrument back
put it thru your tests
then get mad
or grin and play your fine new instrument

I try bro, but those ppl at thomann just won't let me.

 

[greekdude]

Re: Problem with Ibanez UV70p Thomann does not want to replace

This would have worked BEFORE he futzed with the guitar.... now... maybe to shut him up they will... but i wouldnt hold my breath.

The manifestation of the problem and the lack of "futzing" were obviously mutually exclusive: Those stoppers as shown here :

Just weren't there, or were defective from the beginning (By beginning, I mean when I took it in my hands, first time). Hint? The shots I took right out of the box :

And this is how it should look like :

I had managed to make it look like above (correct clearance, correct intonation, BUT UNFORTUNATELY LOUSY STABILITY AND ONE NECK SCREW NOT GOING ALL THE WAY THROUGH), and most probably this is what they managed to "fix" as well. They imply clearly that no re-drilling was done, and I try to guess what they have done. I pretty much believe NOTHING.

The proof will come when I take photos of the neck heel pocket, when it arrives.
Now, how can the buyer spot such a HUGE factory defect without dismantling the guitar and therefore voiding the warranty is beyond me.
And smth else, factory warranty and its terms COVER THE LIMITED WARRANTY BY THE FACTORY, and lasts one year, at least for Hoshino.
The 2nd year, is covered by the european law.

 

[greekdude]

Re: Problem with Ibanez UV70p Thomann does not want to replace

If you want results you need to be more abrasive, Think 10 grit maybe 5 but never 600. Ring the company demand to talk to the manager and if you don't get results from him go to the next in charge. Let them know you're really angry. I would have had that guitar replaced within the week. Call them and dont email.

No way in hell i would accept that **** from the factory. Complain on ibanez facebook page and the company you purchased it off. Also leave a dirty google review. Seriously man take control of the situation and dont except that thing back until its perfect.

''The squeaky wheel gets the grease''Its true.

What pissed me off, is that they (Thomann) behaved like they have absolutely no connection with the music industry. Their answers were so childish :
Me :

did they (Ibanez/Hoshino) say whether the fix was tedious, intrusive or just a small job?

They say "neck fixed", but that would mean a lot of things.

Did they give any formal report in that, other than those two short lines?

Thomann:

Here some more details.



The guitar neck was unmounted by you before it reached us, as you confirmed us already when staring the reclamation.

Our experts demounted it again, installed it correctly and adjusted it.

All in all a small repair job, that would not have been covered by warranty (due to the manipulation done by yourself beforehand) but that was carried out without charges as goodwill treatment.

Me:

I am sorry but the experts at Ibanez seem that were unable to identify the problem.
A totally childish situation.
What a mess.

I am afraid I will have to fix the problem myself.

I wasted 1 month for Ibanez to "unscrew the neck and re-screw it properly"?

How about the saddle screws? Were not they covered by warranty ?
Those are unrelated to the neck...

Me:

Please Can you give me some contacts in Ibanez?

I HAD TOLD YOU 1000000 TIMES TO KEEP ME IN CONTACT WITH THEM.

Can I have a reference? a name? a code? a telephone number ? anything ?

You just hide behind cheap excuses to not take your responsibilities.

And you and Ibanez...

So I unscrewed the neck? So I voided the warranty?

Such a shame. I cannot believe this is happening.

Maybe I will have start searching outside Ibanez and IN THE EUROPEAN LAW.

Maybe I will contact some lawyer special in euro commerce laws.

People, IT IS A GREAT SHAME. You treated me like GARBAGE,

YOU NEVER PAID ATTENTION TO ANYTHING A WROTE YOU..

I DID FULL TROUBLESHOOTING FOR YOUR PROBLEMATIC GUITAR
AND YOU SEND IT BACK 2 MONTHS LATER... INTACT ????????

Thomann :

please feel free to check the law side of this case.

All we or Ibanez did is perfectly with in law regulations.

Search for manipulation by third party.



A direct contact to the tecnicians we can not hand out.

But here you find all contact details you might need: http://www.ibanez.com/

Isn't it outrageous?
Anyway, I just hope that they didn't damage the neck and fretboard, since it was a lovely neck, with very detailed fretwork. That's the least I can hope for. Afterwards most probably I will have to fix the guitar myself.

 

[Little Pigbacon]

Re: Problem with Ibanez UV70p Thomann does not want to replace

Sir, just have a seat over there and fill out these forms, and Dr. Rosenrose will be right with you.

 

[kramersteen]

Re: Problem with Ibanez UV70p Thomann does not want to replace

Email is pointless you need to talk to them over the phone. Talk to the manager and dont hang up until you get results. If you're not happy with the fix demand they replace it and dont remove yourself off the phone until they do.

If not give me the number and some paypal coin for the call and i will get you a new one. HAHA!

 

[kramersteen]

Re: Problem with Ibanez UV70p Thomann does not want to replace

Sir, just have a seat over there and fill out these forms, and Dr. Rosenrose will be right with you.

Sir, A guitar will be right with you.

They need a crappy loaner squire for times just like this.

 

[greekdude]

Re: Problem with Ibanez UV70p Thomann does not want to replace

Email is pointless you need to talk to them over the phone. Talk to the manager and dont hang up until you get results. If you're not happy with the fix demand they replace it and dont remove yourself off the phone until they do.

If not give me the number and some paypal coin for the call and i will get you a new one. HAHA!

Point taken bro, they acted like they are all housewives, doing this (answering emails for thomann) as a second job from their comfort of their cute country house in Prague or Bucurest, while studying with kids and cooking. That's the impression I got from them. There is no way on earth I can communicate with them. I never managed to break that wall of housewives and get in contact with a technician there or a luthier.
I would love to follow your advice, but I am afraid it will get no-where.

So, now, I REALLY want YOUR opinion, cause I know you are heck of a luthier, and you know I am into DIY:

Since i liked some parts of it (neck, fretwork, harmonics, action height), should I just repair the thing my self? and save my soul and brain with those energy drainers at thomann and ibanez (supposedly that they DID send it to Ibanez, they refuse to give documentation)?

This is what I think :
1) 2-part epoxy (mixed with sawdust??) to re-create the stoppers in the neck heel pocket. Leave it for at least 2 days. Make sure the neck heel does not push the new stoppers.
2) Re-make (plug/redrill) the neck hole(s) that are off (at least 1 of them) and re-enhance the rest of holes (with sawdust and superglue/strong wood glue)
3) replace all the crappy saddle screws with new heavy duty ones (over ebay)
4) Potentially helicoil all the saddle screw holes in the plate (extreme measure for max strength if it ever needs to be strung with heavy gauge strings)

watcha say?

 

[kramersteen]

Re: Problem with Ibanez UV70p Thomann does not want to replace

Well that sounds like a **** of a job, You paid good money for that guitar and imo it should be correct. If it comes down to having to fix it yourself sure, but if it was me i would be going to big lengths to get it replaced and get what you paid for. Get on the phone, dont blow your top and dont take any ****.

 

[greekdude]

Re: Problem with Ibanez UV70p Thomann does not want to replace

^^^ That's what I will do bro. If that fails I will go the DIY path. But, there is smth deep inside that tells me that there is great possibility that even if they replace the guitar, the new one might be OK in the neck-body joint , but have e.g. crappy fretwork, buzzing all over, and make me go through another hell again.
All I got to do now is wait and take deep breaths. I was out in the hardware stores and exploring options on materials and tools, just in case.

 

[kramersteen]

Re: Problem with Ibanez UV70p Thomann does not want to replace

But, there is smth deep inside that tells me that there is great possibility that even if they replace the guitar, the new one might be OK in the neck-body joint , but have e.g. crappy fretwork, buzzing all over, and make me go through another hell again.

The fretwork on that level of ibby stuff is always pretty damn good so i think you should be safe.

 

[Archer250]

Re: Problem with Ibanez UV70p Thomann does not want to replace

The fretwork on that level of ibby stuff is always pretty damn good so i think you should be safe.

My premium had ****ty fretwork. In fact, the WORST thing about that guitar was the fretjob. Everything was nice, including the trem (I had to max settings to use 10-52s, though), but the DAMN FRETJOB.

 

[greekdude]

Re: Problem with Ibanez UV70p Thomann does not want to replace

My premium had ****ty fretwork. In fact, the WORST thing about that guitar was the fretjob. Everything was nice, including the trem (I had to max settings to use 10-52s, though), but the DAMN FRETJOB.

There are two factories in Indonesia who make things with the Ibanez tag : One with ****ty fretwork and one with a decent one. The UV70p comes from the one who makes the decent fretwork.