Sadness: custom guitar frustrations

orpheo

Well-known member
I rarely take up repair jobs nowadays but when I do, it has to be a good one. A doosy...

And this one takes the cake. I got in touch with someone from another forum and he had issues with his guitar so I contacted him to offer my views and perhaps repair the issues. I saw the guitar this Saturday and I took right to work. This guitar is a MESS. This is a 5000 dollar guitar and these are the things that I noticed that wouldn't fly with me.

- The nut. It's a PLASTIC nut. Not graphtech, mind you. I work a lot with Graphtech and this nut is just plain ABS plastic or something like it. It's also glued in place incorrectly. With that I mean, the glue is on the bottom of the nut instead of on the face of the fretboard. Getting this nut out without damaging anything took me an hour hahaha. Also, the finish... WOW. It's 0.5mm thick 2K, acrylic based. It's NOT a polyurethane or even polyester. This material should be sprayed thinly and should serve as a leveling basecoat, not as a polished topcoat. Gosh, this finish gums up like crazy and is still gooyie. It was sprayed way, way too fast as clearly evidenced by all the cokes bubbles. Cokes bubbles are air bubbles in the final product and they're the result of spraying too fast between coats so air bubbles get trapped and can't diffuse out of the material. What you're seeing isn't dust. Oh no. Those are air bubbles.

- the body/neck connection on the front face of the guitar. This is how NOT to do it. It's very difficult, granted, to get that clean and precise but this is really a textbook example how not to approach this part.

- the electronics weren't working NOt 'hooked up improperly', they just weren't working. AT all.

- The trussrod was glued in place. I had to use a hammer to tap the glue loose.

- The fretwork is abysmal. The neck can't be set to a proper relief.

- The pickups: I have a strong feeling these aren't made in the USA. Why I say that? Because they don't have normal specs. They're not regular humbucker specs, they're wider and longer. Plus a few marks at the bottom. I don't have proof for that, it's only a strong feeling.

- the measurements of the neck are all over the place. For starters: why, WHY would you make a neck that's 45mm wide at the nut, when the customer asks for 42? WHY make the end width 59mm when the customer asks for 57?! Really, man... this is bad. Oh, not to mention the radius. 10 inch radius was asked. This is a 7.25" - 12" compound. I can't understand that. why would you ever opt to go so badly against the customer's wishes and then finish it like this?

If the owner sees this, I don't think he'd mind these photo's. I have kept him anonymous and I did not say who made this guitar but it can be inferred.

I have posted PLENTY guitars of my own to show how I do business and what my guitars look like.

_____________________________________

This is how NOT to make an electric guitar. I am not one to say bad things about colleagues in the field, I know how hard it is to make a good guitar, but stuff this bad, for this amount of money has to be called out.

 
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Re: Sadness: custom guitar frustrations

Looks like it was bring your kids to work week and the QC team was on vacation.
 
Re: Sadness: custom guitar frustrations

I'd kick my 5 grand out of him and then some... Based on your description it sounds like the guy took the custom order and shipped a random guitar that was in stock...
 
Re: Sadness: custom guitar frustrations

Rather than fix it he should use your evaluation data to try and send it back from where it came and get his money back.
 
Re: Sadness: custom guitar frustrations

Rather than fix it he should use your evaluation data to try and send it back from where it came and get his money back.

He could send it back in pieces and it wouldn't be any worse than the way they sent it to him. I would be furious if I paid 5 g for that shoddy work.
 
Re: Sadness: custom guitar frustrations

I wanna know the story about this guitar. 5 grand? Who is the builder, and can we shame them? How did they manage to wrangle 5 grand for that?
 
Re: Sadness: custom guitar frustrations

glad i didnt pay 5K USD for that, (that's one yearly income for me!!) :o

who the heck makes these things? :/
 
Re: Sadness: custom guitar frustrations

Here's the builder:

www.master-guitars.com/


Luthier.jpg


There's not a thing that is on any "Master" guitar that is not carefully planned and perfectly executed. George truly is a master, as the brand name attests.
If you are a connoisseur of fine guitars you will immediately realize that George's instruments are in a class of masterpieces associated with names like James D'Aquisto, John D'Angelico, Robert Benedetto and John Monteleone. His designs are absolutely stunning. Buying a handmade guitar usually involves buying a little bit of the builder as well. There's no factory to stand behind a product, only the builder, his name and reputation. George definitely cares about his name and guarantees his instruments for life. The only problem is - they are made so well, that they will definitely outlive him. George's guitars surely must be made with a touch of divine inspiration. George is definitely the one of the most talented and creative luthiers in the world.

On the electric guitar page:

Only high gloss nitrocellulose lacquer used for finishes
 
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Re: Sadness: custom guitar frustrations

A couple questions...

1) Just to clarify, are you certain the person who brought it to you is the original purchaser?

2) It appears the guitar may have seen some light modding, is there a chance the nut was replaced at some point?

3) It seems to me there's a good chance that this is a slightly older guitar, possibly 2008-2010 production? (you know...around the same age as that website, ha ha!)

P.S.- On the website, the builder indicates his electric guitar pickups are handwound Alnico V, so probably wouldn't be USA-made unless specifically requested.
 
Re: Sadness: custom guitar frustrations

I feel that that is not the builder

that may be the guy who orders these from Aliexpress
and marks them up

I thought about that business model once
but this is the very reason I never pursued it

too much of a crapshoot as to what they will send
 
Re: Sadness: custom guitar frustrations

He is definitely a builder and you can see he had a big CNC outfit in his website photos, but I had similar suspicions about possible outsourcing of some parts

Looking across the internet, it appears this guitar may be even older than expected...anywhere late-'90s through late-'00s most likely

There was an unanswered post from earlier this year by someone on another forum asking if he was still alive! Last build I can find in a quick search claims to be from 2017, though a website posted an article last month that claims to have been in touch with him: LINK
 
Re: Sadness: custom guitar frustrations

Here's the builder:

www.master-guitars.com/


Luthier.jpg




On the electric guitar page:

Yeah, well.. No. This is definitely not nitrocellulose. It doesn't smell like nitro, it doesn't sand like nitro and most importantly: it doesn't dissolve in thinner like nitro. It was my first guess. This is just 2K. Nothing wrong with 2k though. I use it as a sanding sealer/leveler before I spray nitro.
 
Re: Sadness: custom guitar frustrations

Interesting. I have never played or seen one of George's guitars in person, but for somebody who has that much of an established presence in the market... I am surprised. I am glad orpheo's work is far superior to this...

It's not up to me to tout my own trumpet but I have to agree...
 
Re: Sadness: custom guitar frustrations

He is definitely a builder and you can see he had a big CNC outfit in his website photos, but I had similar suspicions about possible outsourcing of some parts

Looking across the internet, it appears this guitar may be even older than expected...anywhere late-'90s through late-'00s most likely

There was an unanswered post from earlier this year by someone on another forum asking if he was still alive! Last build I can find in a quick search claims to be from 2017, though a website posted an article last month that claims to have been in touch with him: LINK

Oh man... You are so right and so, so wrong. Can't blame yah, ofcourse, but yeah.. nop. You are absolutely correct on the HAAS CNC machine he has. That thing is amazing. But George is a t00l because almost everything is off. The radius is off, the neck specs are off etc etc. But his fit 'n finish, like his fret end dressing, is also just not up to par. It's just bad. I've seen Chinese made guitars go for 500 euro's that are better than this. But I'll reply to your other questions in a separate post. Gimme a sec.
 
Re: Sadness: custom guitar frustrations

A couple questions...

1) Just to clarify, are you certain the person who brought it to you is the original purchaser?

2) It appears the guitar may have seen some light modding, is there a chance the nut was replaced at some point?

3) It seems to me there's a good chance that this is a slightly older guitar, possibly 2008-2010 production? (you know...around the same age as that website, ha ha!)

P.S.- On the website, the builder indicates his electric guitar pickups are handwound Alnico V, so probably wouldn't be USA-made unless specifically requested.

Allright, Here we go. There are so many questions to reply to here!

The dude who brought me the guitar had it brand new. I have seen the paper trail. He ordered the guitar in 2015, got the guitar around XMas '19. Well, no. His uncle who lives in Los Angeles picked up the guitar and dropped it off to him in January 2020. So the guitar took 4 years to complete and wasn't working at all. Unplayable, electrics not functioning. Plus severe lacquer issues (forgot to highlight those in pics).

George told the customer that he made the pickups per the customer's tonal requests. HE....MADE.... Note those words. That's no-no. Not true.

The guitar is absolutely stock. I've seen other pics of this builder and these issues seem to be prevalent. The nut is bonestock by the way. NO BLOODY WAY that ANY respectable luthier would muck up a nut like this, man. Besides, the nut was finished over and that's very hard to do with 2K without showing a line between the new and old.

This guitar is brand new. Just, brand spanking new. A 4 year old, brand new guitar.

@Ehdwuld: yes I thought the same thing, buying ****ty parts off Aliexpress or whatever and make your own. However, the top is solid flamed maple, so no veneer and there are so many little intricate details that just scream 'this is someone's design' it's jus not funny. Also (credit where credit is due) the neck angle is spot on for the Hipshot Babygrand bridge. Spot on.

Unfortunately, the piezo lead saddles have snapped off, the preamp wasn't functioning and rattled because it wasn't attached to the guitar properly, the wiring didn't work, the piezo/mag/mix toggle didn't work and I must have forgotten other details about this axe.

The biggest problem is that our pal George decided to retire and stop production as well as the support for his guitars. I'm serious, if I ever were to release a guitar to a paying customer like this, you can nail me with my guts to a tree. Sorry, but this is unacceptable. If a guitar that's just 250 euro's from China has a better fit 'n finish than you, and all your custom bespoke features just don't work, I guess its truly time to just call it quits.
 
Re: Sadness: custom guitar frustrations

Dang! Sounds like he was just trying to get the guitar out the door so he could close them! That sucks.

Definitely seems like the quality you'd expect out of a $500 guitar from one of those mystery shops on AliExpress, not a USA-made $5K custom!

Please keep us posted with how it turns out!
 
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