Scammed By Vox?

[jimo]

Re: Scammed By Vox?

Got a nice note saying , the management is at NAAM and they will get back to me.....

 

[James Rock]

Re: Scammed By Vox?

I haven't read through every post so I apologize if this has been covered but when people say they have called VOX do they mean the headquarters in the UK or Korg USA because from what information I have read is that the rebate mix up is a Korg USA (distributor of VOX as far as I know) problem.

 

[That90'sGuy]

Re: Scammed By Vox?

People should just start boycotting Korg USA products. That'll teach them to jerk around paying customers with their rightly deserved rebates. Offering rebates and not fulfilling them is fraud. I'm glad I don't own my AC15 anymore.

 

[slaveunit]

Re: Scammed By Vox?

We have been calling and emailing Korg USA. I have already set my signature in every forum I ma in to get the attention of people not to support them.

 

[James Rock]

Re: Scammed By Vox?

We have been calling and emailing Korg USA. I have already set my signature in every forum I ma in to get the attention of people not to support them.

I just wonder how much Korg Japan have to do with this as I like products of the above and in Australia I dont think I deal with Korg USA at all (I am not sure).

 

[slaveunit]

Re: Scammed By Vox?

Anyone else want to voice a bit?

http://www.facebook.com/VOXamps/posts/10151457185865719?comment_id=27545772&notif_t=feed_comment

 

[blakejcan]

Re: Scammed By Vox?

I got my rebate today from Vox

try and play nice with them and they might help you out. that's what I did

 

[slaveunit]

Re: Scammed By Vox?

Well they erased my facebook posting. Playing nice did nothing. Posting bad publicity for VOX USA got their attention though. My friend and I each bought one (both for me though). They are honoring one it seems. This is due to when SW took the rebate off of their site. I did get this email from them today...

"It has come to our attention that the VOX rebate form posted on Sweetwater.com from 10/1 – 10/18 did not originally exclude the NT15H model as it should have. On 10/19, the VOX rebate form posted on Sweetwater.com was officially updated to exclude the NT15H model, as Sweetwater was exclusively authorized to offer the NT15H with a $100 instant rebate, excluding this model from any additional $100 mail-in rebate.

Due to this rebate form error between 10/1-10/18, Korg USA will honor a $100 mail-in rebate on top of the already received Sweetwater instant rebate, too accommodate Sweetwater customers for NT15H’s purchased between 10/1 – 10/18.

You should receive your check in about 2-3 weeks."

 

[blakejcan]

Re: Scammed By Vox?

so did you buy them both between 10/1 & 10/18?

 

[slaveunit]

Re: Scammed By Vox?

No, that's why they are only giving me one of them. To be honest it really shouldn't matter. Because on the Vox site they had the same rebate that still included the Night train 15 the whole time.

 

[blakejcan]

Re: Scammed By Vox?

Gotcha. yea. that blows. sorry man. $100 is still better than nothing I guess.

I mean, that whole thing was a mess and they're just dealing with the fallout now. I'm sure you've had it with them already but it might be worth continuing to press them. I think we have been at the front of the line here alerting them to the screw-ups and that the more they realize it's jacked up, the more likely they'd be to help people out. Maybe I'm just optimistic.

Worst case, go turn the night train up to max and feel better about life.

 

[jimo]

Re: Scammed By Vox? ... Looks like a Royal Scam...Corporation Commission ??

Re: Scammed By Vox? ... Looks like a Royal Scam...Corporation Commission ??

Gotcha. yea. that blows. sorry man. $100 is still better than nothing I guess.

I mean, that whole thing was a mess and they're just dealing with the fallout now. I'm sure you've had it with them already but it might be worth continuing to press them. I think we have been at the front of the line here alerting them to the screw-ups and that the more they realize it's jacked up, the more likely they'd be to help people out. Maybe I'm just optimistic.

Worst case, go turn the night train up to max and feel better about life.

Here's what just came in for me:

Hello Jim,

Thank you for your inquiry regarding the Vox NT15H rebate. Our records indicate that your purchase was made through Sweetwater.com which already included the $100 instant rebate.
Sweetwater customers were given an instant rebate at the time of purchase; therefore, there was no need to mail-in any rebate forms or purchase receipts.
We apologize for any confusion this may have caused, but your rebate was included in your purchase price.

Regards,

Jennifer

Korg USA

 

[uOpt]

Re: Scammed By Vox?

Worth nothing that there are similar complaints about Korg, and Korg and Vox are the same company.

I think somebody in their US leadership needs a good knock over the head.

 

[RealtyViking]

Re: Scammed By Vox?

Worth nothing that there are similar complaints about Korg, and Korg and Vox are the same company.

I think somebody in their US leadership needs a good knock over the head.

Korg USA is the distributer for Vox in the US. The rebate was offered and payable by Korg USA.

 

[jimo]

Re: Scammed By Vox?

Korg USA is the distributer for Vox in the US. The rebate was offered and payable by Korg USA.

About all we can do, is save someone else from believing in their Rebates...You can't trust them to honor their Rebates. And so it goes.......

 

[tab]

Re: Scammed By Vox?

I was in early on the purchase of the NT15H from Sweetwater - $299 with a $100 rebate direct through VOX.
I filled out the paperwork, sent it in, and waited...... After 7 weeks I called in. I hadn't heard anything from VOX.

Below is an email I sent VOX, and their reply after getting back from NAMM. I guess if you have your documentation handy they'll get the rebate out to you.
As many of you know, they did change the rebate forms a few times through the promotion - I think if you were in early enough you should be covered.

Hello,
I called in yesterday to the VOX customer service line and was told I
should email this address and request assistance for my issue.

On 10/1/12 I purchased a NT15H from Sweetwater. My purchase decision was
encouraged by the $100 manufacturers rebate form I downloaded from the
Voxamps.com/us website. This was a very prominent promotion that was being
advertised on the first page of the Vox site at the time.

I purchased the amp, received the amp and registered it online, completed
the rebate form and mailed it in promptly with a copy of my original sales
receipt.

I waited until 1/25/13 to call in on this since I know rebates take time. I
was told when I called in that my rebate submission was received and
denied. The CSR I spoke to told me that my purchase from Sweetwater was not
eligible for the rebate.

There were no exclusions listed on the rebate form I downloaded from the
Vox web site that was completed and filled out. This may have changed after
I purchased my amp but I made sure everything was in line prior to
purchasing the amp that my rebate would be honored.

Amp was purchased between qualifying dates
Amp was purchased from an authorized Vox reseller
Amp was registered online
Rebate forms were mailed in and postmarked during specified times

Please find attached copies of my purchase receipt and the rebate form that
was filled out and submitted to Vox. The original file I downloaded from VOX that I printed is also attached.

The product number, serial number, date purchased, and date registered are
listed below.
NT15H XXXXXX 10/1/2012 10/6/2012

I would like to receive an email or phone call from someone that can help
me with this situation. From my point of view as the customer I have done
everything required, and the restrictions I was told about on the phone
were not in place and\or documented at the time I purchased and submitted
the required documents to receive the product rebate. I believe I am
entitled to the rebate that I submitted since everything was done properly,
and on time.

It has come to our attention that the VOX rebate form posted on Sweetwater.com from 10/1 – 10/18 did not originally exclude the NT15H model as it should have. On 10/19, the VOX rebate form posted on Sweetwater.com was officially updated to exclude the NT15H model, as Sweetwater was exclusively authorized to offer the NT15H with a $100 instant rebate, excluding this model from any additional $100 mail-in rebate.

Due to this rebate form error between 10/1-10/18, Korg USA will honor a $100 mail-in rebate on top of the already received Sweetwater instant rebate, too accommodate Sweetwater customers for NT15H’s purchased between 10/1 – 10/18.

You will be receiving a check in a couple of weeks.

Regards,
Jennifer
Korg USA

 

[RealtyViking]

Re: Scammed By Vox?

Purchased a Night Train from Sweetwater in early November. Called to inquire about rebate. I was told to resend copies of rebate form and receipt.

Outcome...

It has come to our attention that the incorrect rebate form was posted to some retailer web sites at the beginning of this promotion. Because of this error, your rebate will be honored as an exception.

You will receive a check in a couple of weeks.

Regards,
Jennifer