Traynor Customer Service = Not so good

[Gr8Scott]

I've waited a solid month for my amp to be repaired/replaced at this point. I was told that they would replace my defective amp with a new one and it would be shipped out when the first production run happens in a month. One month later and NO DICE! :yell: :blackeye: :smack: I now have to wait for the NEXT production run!

I also ordered some tolex from Traynor to make a cabinet that matches my Traynor YCS-100 head. No luck there either. The order now doesn't exist apparently. I'm gonna be sure to check back through my credit card records just to make sure though.

The music store I bought this from has been credited for the amp head at this point. I'm going to see if the owner of that store will order something else for me instead seeing that Traynor's service is so crappy that I want no future dealings with them. This may be my opportunity to try the AD120 VTH head from Vox instead plus a 15 watt practice amp thrown in for good measure to make up for the cost of the Traynor. If they are half as good as people say they are, I'll be happy. If not, I'll sell them and get something else. I can get the vox tolex put on my wave cab instead this way and I won't have to wait for it either.

 

[GuitarStv]

Re: Traynor Customer Service = Not so good

That sucks . . . I'm surprised that they've been giving you the runaround, as they've always been very up front and quick whenever I've had to deal with Traynor. Maybe they've been having production issues and that's what's slowing them down.

 

[wixedmords]

Re: Traynor Customer Service = Not so good

Are you in contact with Traynor directly Gr8 or with the music store?

I am with you, waiting stinks. Good luck with the issue.

 

[Gr8Scott]

Re: Traynor Customer Service = Not so good

I'm in contact with Traynor directly. The music store owner hooked me up with everything I needed to get this thing done and Traynor has botched everything they have touched since then.

 

[wixedmords]

Re: Traynor Customer Service = Not so good

I'm in contact with Traynor directly. The music store owner hooked me up with everything I needed to get this thing done and Traynor has botched everything they have touched since then.

That's a horrible situation. You are lucky the music store is standing behind you.

It sounds like Yorkville Sound needs to step up to the plate.

 

[Sprinter]

Re: Traynor Customer Service = Not so good

Sorry, to hear about your problems with Yorkville/Traynor. I didn't have the best luck with them either. I had one of the first YCV-40 amps they built. It sounded great until it blew up. I sent them the chassis only. It came back with a bent corner, and the box didn't show any signs of impact. The amp didn't sound the same either, after they installed some upgraded parts. I ended up trading the amp for a '77 Fender, Deluxe Reverb, and haven't regretted it one bit.

Sprinter

 

[CapoFirstFret]

Re: Traynor Customer Service = Not so good

I had amazing luck with the guys at Traynor with mine. Mine had one of the original sticky logos..it came off and got lost, they sent me a free screw on one . When I had a capacitor go out and I couldn't find a proper replacement, they sent me a factory correct one. When that package was left at my door and stolen, they sent me a new one. They've been nothing but prompt, and I've never had to shell out a single cent, not even for shipping.

Sorry you're having a tough time with 'em bro.

 

[Gearjoneser]

Re: Traynor Customer Service = Not so good

I think you might be dealing with them on the worst possible month, since they've probably shifted their attention toward the NAMM show and vendors for the past several weeks. They may be overwhelmed with orders for that amp, and have been dealing with important business. I'd suggest giving them more time, but keep the pressure on them.

You have other amps to use now anyway. You probably caught Traynor during their busiest time.

 

[metallicaxlxl]

Re: Traynor Customer Service = Not so good

yeah, ive also only had good dealings with traynor. my amp came with a broken tube, i bought it through musiciansfriend, but they dont cover tube problems. so i went and talked with traynor, and traynor went and talked to musiciansfriend, and musiciansfriend gave me 15 buck credit for 1 12ax7. great company, great service, but, like others said, wrong time probably.

 

[Gr8Scott]

Re: Traynor Customer Service = Not so good

I understand the importance of NAMM, but they've got to cover their bases better than this. One guy (me) dealing with them and I get crappy service on two different transactions. While these transactions did happen at a very busy time, and I do understand that fact, the inept handling and bungling is still very unacceptable. Traynor should keep a few copies of their amps behind in reserve for occasions like this so they can promptly handle warranty covered issues such as this. At least they could repair the one I sent in and send it back to me in a timely manner. They have done none of the above. They sold out of every single YCS-100 they had just before I sent my amp in for repairs and then once they produced more, they sold all those as well and left me (their end customer) with nothing to show for my current investment but a few more gray hairs on my head. I was very understanding when they told me it would take a month to produce more versions of my amp. I wasn't happy, but I wasn't ready to rip someone's head off for what already seemed to be a not so great handling of a warranty issue. Understanding left the building when they forgot to ship me my amp once the new production run was underway and yet again I'm at the back of the line and told to patiently wait my turn. :smack: :yell:

 

[ksmith63]

Re: Traynor Customer Service = Not so good

customer service is one of the most important things to consider when buying anything high $$ but it is often the most overlooked. anytime i buy nice gear, i ALWAYS contact the company with ridiculous amounts of questions.

 

[Gr8Scott]

Re: Traynor Customer Service = Not so good

Got off the horn with Traynor. This time, the salesman who handled the return called me back. He said that the last person I spoke to misinformed me. He said that Traynor scheduled a production run in January, but had to cancel it due to a supplier falling short on a needed part. According to him, there was no production run in January and production won't start until tomorrow or so. It will take a little over a week for him to get amps in the US from Canada after this run begins. If he's right, I should see the amp in a couple of weeks.

I'm not holding my breath, but I will take a more patient wait and see approach. As GJ says, I'm not hurting for amps anyway, but I don't like things hanging out in the ether. I like things to be concrete and done.