Phil Ressler
Former SD General Manager
Please bear with my long first post here. It is posted in three parts to get around the forum's archaic 5000 character limit. I’m Phil Ressler, the CEO of Seymour Duncan since July 15, 2010. I haven’t posted here before now but I’ve been following threads in this forum for many years. Watching the conversation here and elsewhere regarding our Zephyr Silver pickups, I want to offer a more complete perspective on why we introduced this series, what we want to accomplish, and what to expect. But first, since Zephyr Silver exists because I asked for it, perhaps some background is in order.
I’m happy to answer questions about me, but just a few points to begin: I’ve been spending my own money on guitars since 1968 and on high-end audio since 1974 all while my education and career were developed outside the music realm. I care about tone in guitar as much as any of you but I’m also fully willing to believe everyone here is a better guitar player than me. When it comes to the sound of guitar, I know what I’m after and what I like but I’m not really trying to copy other players. Sound quality of anything pertaining to music is acutely important to me, but I’m not a slave to endless tweaking. Guitar and hi-fi objectives are different for me, but I don’t hesitate to borrow from either when there’s advantage to doing so.
I've also been continually immersed in the equivalents to gearhead forums online in software since long before the web became a public utility, going back to the early programmer forums on Compuserve around 1982. No barbs gnarly guitar players might fling our way are unanticipated, upsetting, nor surprising. Software developers yield to no one in the temperature of their invective, irreverence and disdain for vendors when they're offended, and that's the loyal & friendly customers I'm referring to. We knew we'd inevitably take some heat from some circles for introducing Zephyr Silver and I'll live with that.
Seymour Duncan is among the most revered brands in guitar. I’m reminded of this in nearly every conversation I have with guitarists I meet, and got a freight train’s worth of evidence of this in four days at NAMM. Anything we do in product, policy, business practice, service and attitude has to be carefully considered. And then there’s the man, Seymour W. Duncan. It’s illuminating for a music instrument industry outsider like me to see the love, appreciation and respect showered on Seymour by a parade of the best guitar musicians and builders at NAMM and elsewhere. The team managing Seymour Duncan (the company) takes this legacy very seriously. At the same time, everyone should realize that the company is more than Seymour, and product development springs from several contributors. One more thing – my arrival doesn’t signal any reduction in Seymour’s contribution to the business. In fact, I and my team are purposely pulling Seymour more deeply into the business and its product development.
Now, Zephyr Silver. A few months ago, I asked my team to think about what they would do to advance passive pickup design if they were free of the constraints of tradition. I fully understand the conservatism of guitar players as buyers, but if pickup design is to move forward, there will have to be some breaks with the past. No one can make the case that Seymour Duncan pays insufficient attention to tradition in its product line, so who better than us to also chart a path to what’s next in guitar sound? We have the technical chops to R&D our options, and we have enough scale as a company to look back and ahead at the same time. Silver wire was my suggestion as a start, but it would survive only if it provided a sound and expression improvement.
Relevant sidebar: Soon after I joined the company, I learned that the factory occasionally made small and innocent changes in materials for legitimate production reasons. Customers expect ever-higher levels of workmanship, fit and finish, plus we owe them consistency in performance so you’re not shooting craps when you buy a pickup at one store vs. the same item at another. <continued....>
I’m happy to answer questions about me, but just a few points to begin: I’ve been spending my own money on guitars since 1968 and on high-end audio since 1974 all while my education and career were developed outside the music realm. I care about tone in guitar as much as any of you but I’m also fully willing to believe everyone here is a better guitar player than me. When it comes to the sound of guitar, I know what I’m after and what I like but I’m not really trying to copy other players. Sound quality of anything pertaining to music is acutely important to me, but I’m not a slave to endless tweaking. Guitar and hi-fi objectives are different for me, but I don’t hesitate to borrow from either when there’s advantage to doing so.
I've also been continually immersed in the equivalents to gearhead forums online in software since long before the web became a public utility, going back to the early programmer forums on Compuserve around 1982. No barbs gnarly guitar players might fling our way are unanticipated, upsetting, nor surprising. Software developers yield to no one in the temperature of their invective, irreverence and disdain for vendors when they're offended, and that's the loyal & friendly customers I'm referring to. We knew we'd inevitably take some heat from some circles for introducing Zephyr Silver and I'll live with that.
Seymour Duncan is among the most revered brands in guitar. I’m reminded of this in nearly every conversation I have with guitarists I meet, and got a freight train’s worth of evidence of this in four days at NAMM. Anything we do in product, policy, business practice, service and attitude has to be carefully considered. And then there’s the man, Seymour W. Duncan. It’s illuminating for a music instrument industry outsider like me to see the love, appreciation and respect showered on Seymour by a parade of the best guitar musicians and builders at NAMM and elsewhere. The team managing Seymour Duncan (the company) takes this legacy very seriously. At the same time, everyone should realize that the company is more than Seymour, and product development springs from several contributors. One more thing – my arrival doesn’t signal any reduction in Seymour’s contribution to the business. In fact, I and my team are purposely pulling Seymour more deeply into the business and its product development.
Now, Zephyr Silver. A few months ago, I asked my team to think about what they would do to advance passive pickup design if they were free of the constraints of tradition. I fully understand the conservatism of guitar players as buyers, but if pickup design is to move forward, there will have to be some breaks with the past. No one can make the case that Seymour Duncan pays insufficient attention to tradition in its product line, so who better than us to also chart a path to what’s next in guitar sound? We have the technical chops to R&D our options, and we have enough scale as a company to look back and ahead at the same time. Silver wire was my suggestion as a start, but it would survive only if it provided a sound and expression improvement.
Relevant sidebar: Soon after I joined the company, I learned that the factory occasionally made small and innocent changes in materials for legitimate production reasons. Customers expect ever-higher levels of workmanship, fit and finish, plus we owe them consistency in performance so you’re not shooting craps when you buy a pickup at one store vs. the same item at another. <continued....>