Re: Bad Trader Alert
That's almost two weeks... I'm kinda wondering if Dominus himself is OK.
Originally posted by B2D
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I have to report a sale gone wrong. This concerns a Telecaster neck I bought from Dominus. The neck turned out to be defective, and after sending the neck back, I have not been able to contact him or recover any money from him. Here’s the timeline:
2/25/2016 – Dominus places a thread in the Trading Posts advertising some Strat and Tele necks for sale. You can see the thread here: https://forum.seymourduncan.com/show...-Fretboards%29
3/6/2016 – I agree to buy a Telecaster neck from Dominus, and pay via PayPal on 3/7/2016.
3/7/2016 – I receive shipping information from Dominus.
3/10/2016 – I receive the neck in the mail. I give it a quick look-over for any shipping damage, and then return it to the box. I let Dominus know I’ve received the package.
3/26/2016 – I begin the installation process of the neck, and after a closer inspection of the neck, I notice that the fret slots are out of alignment. I have my local trusted tech/luthier examine the neck, and he confirms that the frets slots are indeed out of alignment and that the neck is unusable. I contact Dominus via PM on the SGUGF and tell him what I’ve found, and send pictures detailing the issue.
3/27/2016 – I receive a reply from Dominus, saying “Wow, I'm going to have to check the rest of them, I'll let you know. Might take me a little bit, I've got a problem with depth perception so they could look fine to me, I'll have my assistant over later this week to help me.” I request a refund or a replacement neck that does not have this problem.
4/1/2016 – I send a PM to Dominus asking about the status of the other necks, he and his assistant at work have not had time to look them over – I’m told it will be a few more days.
4/5/2016 – I send a PM asking Dominus if he has an update.
4/7/2016 – I receive the following reply: “She hasn't come by yet. (Yes, I'm starting to get a little annoyed.) She has another job where she was working in the evenings earlier this week, then took today off for her birthday, tomorrow is prom, she has plans this weekend...”
4/14/2016 – Via PM, I request a full refund from Dominus and request his permission to send the neck back. It’s been a little under two weeks since I discovered the issue and nothing has really happened aside from PMs going back and forth.
4/16/2016 – I receive the following message from Dominus: “Hey, go ahead and send it back, I should have had you do that anyway, as you couldn't use it. Just wasn't thinking clearly, been really stressed lately. What I can probably do is see how that one is off and compare it to a completely different neck by lining them up on top of each other and then see if the other necks in that batch are the same.”
Sometime between 4/23 and 4/27, I ship the neck back to the return address. I had gotten sick and hadn’t sent the package out sooner, but at any rate I do not hear from Dominus confirming the receipt of the package. Tracking information says it did arrive, so I PM him to inquire about the status…
5/1/2016 – Dominus confirms via PM on the SDUGF that he had received the package containing the Telecaster guitar neck. He says: “Hey, got it in, just haven't had a chance to open it, been super busy with family and business stuff. Today's the first time I got a chance to get on here and let you know.”
5/5/2016 - I requested, via PM, a complete refund for the $60.00 I paid for the neck.
***His last recorded Forum Activity took place on 5/7/2016, according to the member registry. I have not received any form of response from him since then.
5/16/2016 – I look up his personal email in the forum registry and send him an email, among other things, identifying myself and requesting a refund. I gave him until the evening of 5/19/2016 to take action before I went public with the matter and requested a refund via PayPal of the original transaction.
I don’t know whether his lack of communication since 5/5/16 has been the result of a family event, personal illness, some sort of other issue, but we’re only talking about $60 here. How hard would it have been to just refund the money when the product arrived back? Or just send me a message or let me know somehow that there’d been delays? I hope he’s OK… either way I’m highly annoyed. Almost two months has gone by since I first reported the issue.
I’m also surprised this happened with Dominus, who’s been on here a long time and whom I thought had a fairly good reputation.
In the meantime I’m out $60 plus return shipping on a bum Tele neck. You get what you pay for I guess. Next time I’ll just go with Warmoth.
2/25/2016 – Dominus places a thread in the Trading Posts advertising some Strat and Tele necks for sale. You can see the thread here: https://forum.seymourduncan.com/show...-Fretboards%29
3/6/2016 – I agree to buy a Telecaster neck from Dominus, and pay via PayPal on 3/7/2016.
3/7/2016 – I receive shipping information from Dominus.
3/10/2016 – I receive the neck in the mail. I give it a quick look-over for any shipping damage, and then return it to the box. I let Dominus know I’ve received the package.
3/26/2016 – I begin the installation process of the neck, and after a closer inspection of the neck, I notice that the fret slots are out of alignment. I have my local trusted tech/luthier examine the neck, and he confirms that the frets slots are indeed out of alignment and that the neck is unusable. I contact Dominus via PM on the SGUGF and tell him what I’ve found, and send pictures detailing the issue.
3/27/2016 – I receive a reply from Dominus, saying “Wow, I'm going to have to check the rest of them, I'll let you know. Might take me a little bit, I've got a problem with depth perception so they could look fine to me, I'll have my assistant over later this week to help me.” I request a refund or a replacement neck that does not have this problem.
4/1/2016 – I send a PM to Dominus asking about the status of the other necks, he and his assistant at work have not had time to look them over – I’m told it will be a few more days.
4/5/2016 – I send a PM asking Dominus if he has an update.
4/7/2016 – I receive the following reply: “She hasn't come by yet. (Yes, I'm starting to get a little annoyed.) She has another job where she was working in the evenings earlier this week, then took today off for her birthday, tomorrow is prom, she has plans this weekend...”
4/14/2016 – Via PM, I request a full refund from Dominus and request his permission to send the neck back. It’s been a little under two weeks since I discovered the issue and nothing has really happened aside from PMs going back and forth.
4/16/2016 – I receive the following message from Dominus: “Hey, go ahead and send it back, I should have had you do that anyway, as you couldn't use it. Just wasn't thinking clearly, been really stressed lately. What I can probably do is see how that one is off and compare it to a completely different neck by lining them up on top of each other and then see if the other necks in that batch are the same.”
Sometime between 4/23 and 4/27, I ship the neck back to the return address. I had gotten sick and hadn’t sent the package out sooner, but at any rate I do not hear from Dominus confirming the receipt of the package. Tracking information says it did arrive, so I PM him to inquire about the status…
5/1/2016 – Dominus confirms via PM on the SDUGF that he had received the package containing the Telecaster guitar neck. He says: “Hey, got it in, just haven't had a chance to open it, been super busy with family and business stuff. Today's the first time I got a chance to get on here and let you know.”
5/5/2016 - I requested, via PM, a complete refund for the $60.00 I paid for the neck.
***His last recorded Forum Activity took place on 5/7/2016, according to the member registry. I have not received any form of response from him since then.
5/16/2016 – I look up his personal email in the forum registry and send him an email, among other things, identifying myself and requesting a refund. I gave him until the evening of 5/19/2016 to take action before I went public with the matter and requested a refund via PayPal of the original transaction.
I don’t know whether his lack of communication since 5/5/16 has been the result of a family event, personal illness, some sort of other issue, but we’re only talking about $60 here. How hard would it have been to just refund the money when the product arrived back? Or just send me a message or let me know somehow that there’d been delays? I hope he’s OK… either way I’m highly annoyed. Almost two months has gone by since I first reported the issue.
I’m also surprised this happened with Dominus, who’s been on here a long time and whom I thought had a fairly good reputation.
In the meantime I’m out $60 plus return shipping on a bum Tele neck. You get what you pay for I guess. Next time I’ll just go with Warmoth.
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