I just sent a picture of the tubes to the retailer I got them from and they set up a return for me with free return shipping. They seem to have great customer service at tubesandmore.com I've gotten a couple sets from them with no problem until now and they were sincere about replacing the tubes. Pretty good prices too. But I'm going to get another matched set in exchange for the crooked ones. The retailer agreed that was a pretty extreme example to leave the factory. The reason I didn't keep them is that I realized my sockets are kinda close together and I didn't want the tubes touching or to be too close.