Sune
New member
Re: opened the box of the Laney today...
You're right, but what can I do? I'm not sending it to myself :laugh2: But this shop really seems SO unprofessional..
First it takes two weeks for me to get it, and they guaranteed it would take 1week.. Then their excuse is that the driver had an accident, OK, I can live with that.. But then it arrives with a broken tube, and I contact them via email... They never answered, my father then called them, they didn't pick up the phone, not even after countless calls, my father then faxed them, but never got an answer on that either..
Then I simply started to send them countless emails, every day, where I stated that I wanted them to call my father, at first they didn't, then I continued, and I guess they got the point that I couldn't just be ignored away, and they called him.
Then we got a hold of a shopworker called "Ewald", he told us to send the tube to them, and then they would send it to the Laney factory, and they would send me a new tube. Ok, we did, and then 3 weeks later, we hadn't received any answer or tubes yet. Then once again, my father emailed them, and suddenly some other marketing dude called "Kjell" started interfering, telling us that they couldn't give us any new tubes, because the tube we send was broken.. (?? makes no sense, that was the whole point)
And then we send an email to the guy called "Ewald" again (that's the guy we had an agreement with at first) and once again we get an answer from this "Kjell" douchebag, telling us to send the whole amp back, and like that wasn't enough, he claimed that he had send my father an email long ago when they received the tube,where he had wrote that we had to send the whole amp, but when my father asked him to send a copy of that email, he never received any copy or answer regarding the copy.
So today we send the amp back, and it was ****ing expensive..I have to use alot of money because they are douchebags..It costed us 78 american dollars, and that's even with a discount.
Never deal with www.music-town.de europeans..I'm warning you, they might have free shipping, but it's worth nothing when you get this kind of trouble, All this **** alone has taken a whole month, with all their ignoring and changing rules.
ErikH said:
You're right, but what can I do? I'm not sending it to myself :laugh2: But this shop really seems SO unprofessional..
First it takes two weeks for me to get it, and they guaranteed it would take 1week.. Then their excuse is that the driver had an accident, OK, I can live with that.. But then it arrives with a broken tube, and I contact them via email... They never answered, my father then called them, they didn't pick up the phone, not even after countless calls, my father then faxed them, but never got an answer on that either..
Then I simply started to send them countless emails, every day, where I stated that I wanted them to call my father, at first they didn't, then I continued, and I guess they got the point that I couldn't just be ignored away, and they called him.
Then we got a hold of a shopworker called "Ewald", he told us to send the tube to them, and then they would send it to the Laney factory, and they would send me a new tube. Ok, we did, and then 3 weeks later, we hadn't received any answer or tubes yet. Then once again, my father emailed them, and suddenly some other marketing dude called "Kjell" started interfering, telling us that they couldn't give us any new tubes, because the tube we send was broken.. (?? makes no sense, that was the whole point)
And then we send an email to the guy called "Ewald" again (that's the guy we had an agreement with at first) and once again we get an answer from this "Kjell" douchebag, telling us to send the whole amp back, and like that wasn't enough, he claimed that he had send my father an email long ago when they received the tube,where he had wrote that we had to send the whole amp, but when my father asked him to send a copy of that email, he never received any copy or answer regarding the copy.
So today we send the amp back, and it was ****ing expensive..I have to use alot of money because they are douchebags..It costed us 78 american dollars, and that's even with a discount.
Never deal with www.music-town.de europeans..I'm warning you, they might have free shipping, but it's worth nothing when you get this kind of trouble, All this **** alone has taken a whole month, with all their ignoring and changing rules.
