Problem with Ibanez UV70p Thomann does not want to replace

[orpheo]

Re: Problem with Ibanez UV70p Thomann does not want to replace

I agree. tuning stability and intonation issues are a problem and have to be fixed. but, it's nearly impossible for them to accept the pics as proof since you tinkered with the guitar. That's all I'm saying. They may be lenient but I'd suggest to cut your 'losses' and do what I told you.

1. measure the scale.
2. if necessary, plug the holes.
3. glue a small wooden block at the end of the cavity of the neck
4: attach the neck with a clamp, line it up, drill the holes and screw it back on.

Also, why did you need a shim? You've got a swimming pool rout below the trem's fine tuners. If you didn't have a shim, you wouldn't be able to pull up as much as with a shim,but the action wouldn't be impaired, that much. Since you can simply lower or raise the entire bridge by adjusting the screws.


This whole thing smells like yesterday's diapers and I'm not sure where the stench is coming from. The neck joint stability problem can be fixed with relative ease.

I've said what I have to say, I'm done.

 

[greekdude]

Re: Problem with Ibanez UV70p Thomann does not want to replace

More pics :
The intonation screws had to go way back, (by the official ibanez service)

No clearance between heel and neck pup:

Bridge plate almost touches pickguard:

neck pup angle : worse than ever :

Far right screw in the pick, not as recessed as should be:

And last a video showing that the gap between neck heel and neck pickup is variable and dependes on the tension applied on the neck :

 

[kramersteen]

Re: Problem with Ibanez UV70p Thomann does not want to replace

That's rubbish.

 

[CTN]

Re: Problem with Ibanez UV70p Thomann does not want to replace

Unmount neck.

Dowel. Glue. Dry.

Redrill. Remount.

Setup.

Done.

 

[kramersteen]

Re: Problem with Ibanez UV70p Thomann does not want to replace

Unmount neck.

Dowel. Glue. Dry.

Redrill. Remount.

Setup.

Done.

He will need a drill press and decent clamps. **** it's ibanez'zsz problem imo. He paid for it to be a certain way and its not so they should fix it

 

[King IzzO)))]

Re: Problem with Ibanez UV70p Thomann does not want to replace

Meh, pickguard wasn't mounted exact is what it looks like to me. I expect the neck would move when you dive the trem, especially on a AANJ guitar where there is no wood behind it, probably more noticeable because of the pickguard issue. Either straighten the guard or maybe enlarge the pickup mounting holes a little bit to the rear. I dunno, again, this is the kinda stuff I expect to correct on this level of guitar.

I don't think the Zero-II trem is made by Gotoh, I'd be surprised.

 

[Securb]

Re: Problem with Ibanez UV70p Thomann does not want to replace

 

[kramersteen]

Re: Problem with Ibanez UV70p Thomann does not want to replace

 

[greekdude]

Re: Problem with Ibanez UV70p Thomann does not want to replace

He will need a drill press and decent clamps. **** it's ibanez'zsz problem imo. He paid for it to be a certain way and its not so they should fix it

Ibanez.de must have sold Thomann the guitar somth < 300 EUR less than the current market wholesale price. And Thomann reflected this on the final retail price (300 EUR cheaper than the average market price on the web). When I had asked Thomann why was the guitar so cheap, they replied that it depends on the distributor. I think some folks in Ibanez.de made some quick EURs.

 

[greekdude]

Re: Problem with Ibanez UV70p Thomann does not want to replace

Unmount neck.

Dowel. Glue. Dry.

Redrill. Remount.

Setup.

Done.

In which case I guess Ibanez should be paying me and not vice versa right?

 

[greekdude]

Re: Problem with Ibanez UV70p Thomann does not want to replace

Meh, pickguard wasn't mounted exact is what it looks like to me. I expect the neck would move when you dive the trem, especially on a AANJ guitar where there is no wood behind it, probably more noticeable because of the pickguard issue. Either straighten the guard or maybe enlarge the pickup mounting holes a little bit to the rear. I dunno, again, this is the kinda stuff I expect to correct on this level of guitar.

I don't think the Zero-II trem is made by Gotoh, I'd be surprised.

Yup, of course edge zero-ii is made in China, I just thought that it was inspired/modeled after the Gotoh ones, as far as saddles, look, general feel is concerned. Pickguard was not mounted correctly because it is constantly being pushed by the neck pup, which in turn is pushed by the neck heel. I agree on the neck moving a little bit as a whole due to string tension, but not as much movement concentrated in less than 0.5 mm. This is definitely abnormal.

 

[greekdude]

Re: Problem with Ibanez UV70p Thomann does not want to replace

1: a slanted pickup is, for them, hardly an issue. It isn't a structural problem. So... this point is, from a manufacturer's perspective rendered moot.

It is a structural problem.

THEN they have to fix it.

I see you just had a short moment of enlightenment.

but I'd suggest to cut your 'losses' and do what I told you.
1. measure the scale.
2. if necessary, plug the holes.
3. glue a small wooden block at the end of the cavity of the neck
4: attach the neck with a clamp, line it up, drill the holes and screw it back on.

some pages earlier:

This is what I think :
1) 2-part epoxy (mixed with sawdust??) to re-create the stoppers in the neck heel pocket. Leave it for at least 2 days. Make sure the neck heel does not push the new stoppers.
2) Re-make (plug/redrill) the neck hole(s) that are off (at least 1 of them) and re-enhance the rest of holes (with sawdust and superglue/strong wood glue)
3) replace all the crappy saddle screws with new heavy duty ones (over ebay)
4) Potentially helicoil all the saddle screw holes in the plate (extreme measure for max strength if it ever needs to be strung with heavy gauge strings)

Also, why did you need a shim? You've got a swimming pool rout below the trem's fine tuners. If you didn't have a shim, you wouldn't be able to pull up as much as with a shim,but the action wouldn't be impaired, that much. Since you can simply lower or raise the entire bridge by adjusting the screws.

As much as I tried I could not find the deeper hidden message in this lecture.

This whole thing smells like yesterday's diapers and I'm not sure where the stench is coming from.

see exactly above.

I've said what I have to say, I'm done.

Most helpful and welcome comment of yours in this thread.

 

[greekdude]

Re: Problem with Ibanez UV70p Thomann does not want to replace

Anyways for the time being the guitar will stay in its case. For as long as it needs.

 

[orpheo]

Re: Problem with Ibanez UV70p Thomann does not want to replace

The irony; a friend of mine saw a guitar on a forum with problems and suggested I'd take a look at that guitar. I clicked the link he sent me and voila. I'm back again.

I wonder what Thomann will claim with that video. that's pretty conclusive. The repair job has been described by me and another member here as well. I'd give up on my attempts to force Thomann to fix the job and go to a local luthier and have him do the repair.

 

[greekdude]

Re: Problem with Ibanez UV70p Thomann does not want to replace

The irony; a friend of mine saw a guitar on a forum with problems and suggested I'd take a look at that guitar. I clicked the link he sent me and voila. I'm back again.

I am not surprised. It was hard to resist.

I wonder what Thomann will claim with that video. that's pretty conclusive.

If they have some basic vision ability and have passed successfully elementary physics in school, i guess they will see the obvious.

and another member here as well.

oops, who accidentally is the OP, in page 3.

go to a local luthier and have him do the repair.

Thomann already know that Ibanez fooled them. Most probably they will send the guitar back to the german distributor and request a replacement, or offer others means of compensation. It seems some cogwheels in thomann got oiled and started turning. Which is a direct result of the Thomann warranty terms not being breached (it is interesting to read them). If that does not work then the ball is in euro ECC service. If that does not work (I doubt), I will do the work myself. I rarely trust techs, especially when they fit a certain smart-ass profile, if you know what I mean.

 

[greekdude]

Re: Problem with Ibanez UV70p Thomann does not want to replace

In the meantime, I have more data : measurements from a good UV70p which also looks exactly like the pics in thomann.de, and measurements of mine. The distance between the neck heel and the trem plate in my UV70p is by 1mm shorter. This is also evident by photos and the video. In video the clearance is shown to be less than 0.1mm, by observing the filler gauge's mark=0.10mm.

The level of the recessed neck screws also are an indication :

Good UV70p:

vs

My UV70p

 

[Brian Griffin]

Re: Problem with Ibanez UV70p Thomann does not want to replace

Sorry dude but this is plain BS. I explain (for like the 20th time or so) :
- I never claimed that I used the 14-days period on the basis of not liking the UNUSED item, because the item was clearly used, I returned on the basis of DEFECTIVE item in the FIRST 6 MONTHS of ownership and also within the first 2 months from detecting the problem.
- I never modified anything. Royal BS.
- They had all the time in their .... labs to prove that I damaged the guitar. Instead they reverted with a statement that the fix was trivial. This proves that they DID NOT think that I caused any damage, since they never claimed that there was any real damage. On the contrary, my issue is that they did not do their job, and this will be proven in the near future (by lots of evidence)
- Again, since you have difficulties in grasping this : I HAVE NOT MODDED ANYTHING, If I did, they would go very vocal about it.
- They (Ibanez) provided the neck screwdriver - multi-tool in order for the user to be able to set it up correctly. I used the Ibanez tool. That's all.

Anyways, the case will be transferred to the "European Consumer Center" soon, and we will see who has done the most Rodeos.

Didn't you remove the neck or something, hence the scratch? Sorry but I believe once you do something to a new item, and it doesn't even have to be a modification, no store will accept it as a return. In fact, it was scratched while in your possession, so there is no reason for Thomann or any other store for that matter, to accept it as a return; whether or not you have done anything to the guitar.

Like I said before, you should've returned it as soon as you see a problem, even if it's something that seems like 'a piece of cake to fix'. Why invest time and take a risk if it's still under warranty?

 

[greekdude]

Re: Problem with Ibanez UV70p Thomann does not want to replace

I returned it as soon as i saw (AND VERIFIED) the problem. Very well in within the first 2 months (in fact after one week), as the euro law dictates. You may also read the thomann warranty terms.
btw surprise: now there is no scratch. Ibanez.de buffed it out.

 

[kramersteen]

Re: Problem with Ibanez UV70p Thomann does not want to replace

Can we go over it maybe once more?

 

[orpheo]

Re: Problem with Ibanez UV70p Thomann does not want to replace

Can we go over it maybe once more?

good idea, since I don't quite understand the problem.

So, OP, you're saying that the bridge pickup is slanted...? Help me out here.