SD Custom Shop....how long

Re: SD Custom Shop....how long

Thanks for asking. The CGR 101 has a built in function generator, it goes to an inducer coil I made with a MIM pickup bobbin, wound with 22 AWG enamel wire, about 50 to 100 turns, and then I put some feet on the bottom to stand it on the pickup at a consistent height away from the pickup. The CGR101 software comes with a "network analyzer" mode that sucks, but gets the job done of plotting amplitude to frequency. You set a start frequency, a stop frequency and step size. There is a test input on the inducer and another on the output jack of the guitar, and then it takes about a minute to do the sweep. I've run the test two or three times in some cases, but the results are the same each time, so long as nothing has changed, so there's no need to average multiple runs.

Do you get identical curves when you remove the pickup from the rig and then put it back in? Multiple runs without disturbing the test setup in between don't count.
 
Re: SD Custom Shop....how long

I placed a custom shop order via my usual SD dealer and was quoted 5-7 days for the pickup to be produced (its actually a pretty stock item- a Distortion with two conductor wire and a gold cover).

Well we're on day 13 and my dealer tells me the pickup still hasnt been made by the custom shop for him to send to me.

Is this usual for CS orders? I kinda feel like I've been taken for a mug, I've got gigs coming up and the guitar thats intended for these gigs is pretty much going to be a paperweight until someone pulls their finger out and finishes this pup. i've had custom orders from Dimarzio turned round AND delivered fro the US to the uk in less time than this.

I dont think its worth emailing them directly as SD have never once replied to any of my other Customer Service enquiries, which is why my CS order went via athird party.

Back to the OP...you can typically get what you want in a way you want it, within basic guidelines ( for example, I'm not going to expect SD to be able to make a bobbin in the shade of the ocean in my Finding Nemo shower curtain ). However, I get a few things that are floor customs from time to time. Non-logo on a JB Jr. Reverse zebra on a Perpetual Burn. And so on. Once it gets to SD it's about a week before they get it turned around. That's not counting for time getting to SD or getting through the shipping process or working it's way through the system at the retailer.

As far as 1-con or 4-con. Who cares. They are both available so get what works for you.


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Re: SD Custom Shop....how long

Why? When an electric guitar is played through a cabinet/speakers, those frequencies generally aren't reproduced audibly/accurately. You can "cut" it at 20kHz if you want (or the 17kHz+ range that Drex suggested), but the pros know better.

That "tail" we are talking about lies between, say, 5 and low teens kilohertz. It's just a name I made up for the spectral content of a guitar track that lies above the speakers' cutoff point. It's faint, but it's there. It's not the meat and potatoes of a guitar track, it is either "contamination" or "spice", depending on how you look at it.

Choosing a cutoff point at 17 or 20 kHz doesn't affect anything, as you've correctly stated. That's because a guitar track typically contains nothing there, so it's an obvious case of muting silence.

However, as you move the lowpass cutoff point to a lower frequency, you are going to attenuate the "tail" somewhat. A number of guys like to trim it slightly, others leave it alone. In most cases it boils down to making the aesthetic choice between going for a modern, highly-processed, polished, leave-no-stone-unturned mix or a vintage, raw, unaffected, undisturbed and naturalistic one.

Take a look at the Vintage 30's frequency response plot I've borrowed from Celestion:
graph.gif

The 2-3k range has two peaks resembling cat's ears. These are the upper mids where the guitar cuts through the band mix.
The small peak at 4k gives it presence or fizz. It's a love/hate thing depending on specific context. Average human ears are most sensitive to the 2-4k range so no wonder listening to that speaker can sometimes be a painful experience - it's exactly where the v30 screams the loudest.
The plot falls back to nominal level at 5k and drops off suddenly above that point. This is where things get really interesting, because treble attenuation is one vital purpose of every guitar speaker. Look closely at the slope and you will see a kink at 6k and another small one just before 7k.

At about 7.5k the plot bounces back up and that's where the funny noises are. If I remember correctly, Ola Englund uses an 8kHz low-pass filter on his guitar tracks. That way he kills the funny noises without affecting the speaker's natural roll-off.
"Trimming the tail" at that point helps when you're mixing for MP3 because its compression is going to turn those shimmering overtones into what sounds like rustling HDPE bags.
But when mixing for a high quality medium, those funny noises can be a nice detail, so there is nothing wrong with leaving them alone.

The effect of that 8kHz LPF is audible on some guitar tracks, which implies that guitar tone can span an even wider bandwidth.

I am still quite shocked by Drex's plot though. Cable tonesuck is nothing new to me, but these cords are several feet long, so be it. But tone sucking pickup hookup wire doesn't smell real good, I'm telling ya.
 
Re: SD Custom Shop....how long

That "tail" we are talking about lies between, say, 5 and low teens kilohertz....It's faint, but it's there. It's not the meat and potatoes of a guitar track, it is either "contamination" or "spice", depending on how you look at it.

I'm familiar with the "tail" in the spectrum, but the key word in your statement is "faint". Yes, we can see a signal appear on the graph at frequencies much higher than 8k (and also much lower than 80hz), but the reproduction limits of the speaker/amp combined with the significant volume drop that accompanies the signal at these frequencies renders them insignificant. It still stands that, even if 8k is your cut off, you're not hearing that detail beyond 4k-5k as I said before.

I also agree with you that opening up the cut to 4k or 5k will add attack to the notes and liven up the dynamics in a recording. That fine-tuning of frequencies is a sonic-shaping tool good mixers utilize. However, just as you mentioned, the bulk of the stuff "up there" is not always a good thing, depending on the context. In fact, your "contamination or spice" metaphor is spot-on (and the best way I've heard it put). Yet, this only solidifies my point that most of those nuances above 2.5k-3k do little to affect the perceived "tone" and that's why most of your commercial recordings cut the frequencies off so early.

Now, to be clear, I'm not saying that the audio information at 5k or above can't be felt and/or heard under the right conditions. Just that you're not experiencing them if you're playing through your typical amp/speaker set up, so it's essentially pointless to focus on those frequencies.
 
Re: SD Custom Shop....how long

Back to the original post. 29 days after ordering my pickups arrived.

The Slash neck was fine. It was a stock request so I expected that.

The 2 Conductor Distortion, the one I have waited a month for, and paid extra to have produced, came as a standard 4 conductor pickup, a stock, shelf item.

I paid extra to have this produced the way I want it, I saw the order my dealer sent to SD, but some idiot ignored my order and sent me a stock pickup!

I'm furious! Assuming i get someone to accept a return, it'll cost me £20+ to return it, i'll have to wait 2 weeks for it to get back, then 4 weeks+ for the right pickup to be sent back to me.

Edited to remove some venting
 
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Re: SD Custom Shop....how long

I know it's crushing to wait that long, patiently and anxiously only to get something messed up in a particularly confounding way, but you might wait to see how their customer service responds before using such harsh words. I like to think that facts speak for themselves.
 
Re: SD Custom Shop....how long

Yeah but its Saturday and the plan was to get the pickups fitted during the day today for the first of the planned Gigs for this guitar tonight. I'm stuck using my backup again.

Now if I get to fit this one as is and use it whilst the correct pickup is sent to me, then return this one when that one drops, all will be good, but it'll be a good 8 hours before i get a response, IF i get one on the weekend.

I could send the pickup to Bareknuckle and have them do a lead swap, which would be quicker, but more expensive, and my OCD side wants a pickup built with the 2 conductor not opened up and modded for one.

I need another set of floor customs soon for my PRS, but I'm not feeling very optimistic about placing the order.
 
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Re: SD Custom Shop....how long

Are you certain it's totally a production model? If it came from the custom shop and in the custom shop packaging and with the custom shop sticker on the baseplate, you should have you a custom wound pickup, just with the lead wire that you didn't ask for.

The only reply you might get is if someone from Seymour Duncan sees this and posts a reply. Even then, it probably won't be the custom shop. Maybe send a PM or email to Scott Marceau, in customer service.

It might be best to get in touch with the custom shop first, and find out what is going on, before making too many assumptions about what the pickup is or is not. Deal with the custom shop and see what they can do to address the situation...like maybe they can issue a call tag or you don't have to pay to ship it back...or maybe when you explain the situation, they can put it in a fast turnaround for you. But a month is a pretty normal production time right now...I bought and paid for several models a month ago and they are finally shipping on Monday, meaning it'll be about 5 weeks by the time they get here.

Is there anything keeping you from installing the one you received and using it until it is time to send it back?

Floor customs can take about a week, in my experience, to get done any out the door. Things like no logo, or maybe a reverse zebra or different color screws/slugs.


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Re: SD Custom Shop....how long

Its in a standard retail box. I've not installed it yet because I dont know if installing it would prevent me from sending it back. It was a floor custom order, in prior to its arrival ive had direct contact with someone from sd.

I might have to try and get over my ocd and just use it as it is but if thats the case someone is gojng to have to send me some money back.
 
Re: SD Custom Shop....how long

Its in a standard retail box. I've not installed it yet because I dont know if installing it would prevent me from sending it back. It was a floor custom order, in prior to its arrival ive had direct contact with someone from sd.

I might have to try and get over my ocd and just use it as it is but if thats the case someone is gojng to have to send me some money back.


Talk to the dealer... Something isnt right it should not be in a retail box but you paid the dealer, make the dealer eat the cost of the return shipping
 
Re: SD Custom Shop....how long

I thought you've been saying you ordered something from the custom shop. The custom shop and a floor custom are two different things. Sure, they should be able to do something like a different lead wire on the production floor. And it really shouldn't cost more. Nor should it take a month. Something smells fishy about the whole thing...including what the deal ordered and charged.

Who told you that this would have to be done in the custom shop. I mean, you can definitely have MJ wind you a production model in the custom shop if you want her special touch and are willing to pay more (I've done this on a few models). Bit if you aren't getting a special wind or anything, that's weird.

Do you have a photos of the box you can post?




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Re: SD Custom Shop....how long

It was pointed out to me early on that it was a Floor custom, not a custom shop. i'd have been dealing direct with SD for a custom shop order as well paying a lot more than I did.

My dealer has got back to me and will be looking into it on Monday he's about as happy as I am with whats happened as I order my SD through him exclusively, and I've chatted to Scott Marceau previously about the delay, whom i've emailed following the problem.

Here's what I received:
Camera Roll-300 by -mrkensei-
 
Re: SD Custom Shop....how long

Perhaps the title of the thread should be changed from SD Custom Shop....how long to something more like SD Floor Custom....how long, as I'm sure you can see where the confusion is coming from.


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