It didn't come to me as shown in picture. We were trying to fix the pickup so it would work.
Probably you're right my warranty get troubled. The pickups weren't working anyway, we were just trying to save them. What else could we have done?In that case, your warranty is probably void anyway.
Well, if there was a warranty, just guessing, you voided with that repair attempt.Yeah, we were trying to fix the pickup so it would work. But it didn't.
The fault isn't at the terminals or where the leads connect; it's somewhere deep inside the coil itself. Since the pickup was already dead, we thought it might just be a loose contact at the start or end points. However, it’s still giving an O.L reading, which means the break is within the windings, not at the connection points we worked on.Seeing the box shows they were tested before shipping and were working, and looking at the condition of the pickups now, one can only assume they were broken during installation. The white lead is covered in dirt and the pickups are hacked together. I really can't put any of this on Seymour Duncan. You should have opted for a professional install and if you did the guitar tech should be paying you for the pickups.
Then, long live Seymour Duncan. First sold defective products then while we're trying repair them uncancelled the warranty xDWell, if there was a warranty, just guessing, you voided with that repair attempt.
Just Guessing. Before spending any money on a return you should contact Seymour Duncan customer service and find out.Then, long live Seymour Duncan. First sold defective products then while we're trying repair them uncancelled the warranty xD
Thank you, I'll search and ask.Just Guessing. Before spending any money on a return you should contact Seymour Duncan customer service and find out.
Yes, my luthier said same thing. If issue cause in external (out lead) it's simple to solve but, if issue cause in internal (inner lead) it's too hard, you must unwound coils find the connection lost and rewind. But Antiquity II Surfer Strat has own special wind pattern, so re-wind pickup sound may be faded.The pickup is just a coil of wire
Like a spool of thread
If its the end of the wire , ( the outside of the winding )
It should be simple enough to unwind one or two winds and put to the solder terminal
If its the start wind, ( the first wind under the coil ) it would have to be completely rewound
Let me take a closer look at the pictures

Honestly, I don't think that is what has happened here.Then, long live Seymour Duncan. First sold defective products then while we're trying repair them uncancelled the warranty xD