Seymour Duncan wants $255 for shipping to replace two "Dead on Arrival" Antiquity II Surfer Strat Pickups.

What's odd to me is how you got two duds out of three. I've only ever gotten a single pickup that has failed for no reason, and that was a Dimarzio
 
What's odd to me is how you got two duds out of three. I've only ever gotten a single pickup that has failed for no reason, and that was a Dimarzio
My luthier, who has 40 years of experience, was absolutely shocked. He said he has never encountered a brand new set of pickups with two 'dead on arrival' units in his entire career. He suggested to me SD pickups are the best in the world.
 
Me neither. Seymour Duncan is my favorite pickup brand. I've been dreaming to having Antiquity Series for a year, but how it could be 2 pickups dead on arrival simultaneously? Isn't there any quality control section in SD?
Seymour Duncan tests their pickups before shipment
. They conduct comprehensive testing, including measuring the DC resistance (DCR) of the coils to ensure they meet specifications. This quality control process occurs during production and before the pickups are placed on shelves for shipment.
Key details regarding Seymour Duncan quality control include:
  • Production Testing: Each pickup is tested to ensure proper winding and functionality.
  • Measurement: Technicians use multimeters to check the coil resistance to ensure they meet the specific output specifications of that model
 
Seymour Duncan tests their pickups before shipment
. They conduct comprehensive testing, including measuring the DC resistance (DCR) of the coils to ensure they meet specifications. This quality control process occurs during production and before the pickups are placed on shelves for shipment.
Key details regarding Seymour Duncan quality control include:
  • Production Testing: Each pickup is tested to ensure proper winding and functionality.
  • Measurement: Technicians use multimeters to check the coil resistance to ensure they meet the specific output specifications of that model
As you seen the pictures that I shared, multimeter reads 0.5K and 0.9K instead of reading around 6.6K, the other multimeter reads OC (Open Circuit). I asked my friend who bought them for me, “Is there any situation like drop, fall, impact products?” He said no, he’d carried the products in his backpack all the time even in flight. 0.5K and OC values make think us there’s coil issue inside the pickups.
 
its very unfortunate that you got two dead pickups, sorry to hear that, but its is very odd. can you see any break in the coil? are the start and finish coil wires visible? the pups worked before they were packaged, as shown by the individual resistance readings. not sure there is an easy way to sort this unfortunately. is there an authorized dealer in a neighboring country?
 
Did your friend purchase them from an authorized dealer

Or a link on Ebay

What I'm am asking is does he have a receipt from a store

This store may be able to assist
 
its very unfortunate that you got two dead pickups, sorry to hear that, but its is very odd. can you see any break in the coil? are the start and finish coil wires visible? the pups worked before they were packaged, as shown by the individual resistance readings. not sure there is an easy way to sort this unfortunately. is there an authorized dealer in a neighboring country?
Hello, how could you decide the pups worked before they were packaged? Individual resistance reading values are 0.5 and 0.9K and (these values make think us there's poor contact in coil) not 6.78 and 6.55K (Antiquity II Surfer Strats has 6.78 and 6.55K DCR Values). We refresh the solder for 4 times to check if it's caused by a cold solder, but still are not working. I don't know much technical detail about pickup, but my luthier told me "Should the fault originate from the coil's exterior, repair is possible; however, an internal fault constitutes a manufacturing defect, rendering it unfixable." and "Despite being ductile, the copper snapped instantly without stretching." Actually Zuhal Muzik claims to be the authorized Seymour Duncan distributor, yet when I explained the situation, they refused to help, stating they won't provide support since the product was purchased directly from Seymour Duncan rather than through them. I am also sharing the photos of the wiring behind the back cover, just in case.

middle1.webpmiddle2.webpmiddle3.webpmiddle4.webp
Seymour Duncan Antiquity II Surfer Strats - Middle RwRp
neck1.webpneck2.webpneck3.webp

Seymour Duncan Antiquity II Surfer Strat - Neck

back_cavity1.webp
back_cavity2.webp
 
Did your friend purchase them from an authorized dealer

Or a link on Ebay

What I'm am asking is does he have a receipt from a store

This store may be able to assist
Hello my friend's been USA for 3 months with Work & Travel Program. He was working in WI, he bought these online in Seymour Duncan Official Website. He hasn't got physical receipt (not got a paper), he got receipt in mail-box. 1.webp2.webp3.webp
 
Hello, unfortunately no authorized Duncan dealer in my country (Turkey). My friend who has been USA bought for me and brought in Turkey.

There should be at least one in Istanbul, as these pickups are sold in Turkey, including custom shop offerings. I'm not sure they would be of any help though, considering you didn't order the pickups through them.
 
I don't know much technical detail about pickup, but my luthier told me "Should the fault originate from the coil's exterior, repair is possible; however, an internal fault constitutes a manufacturing defect, rendering it unfixable." and "Despite being ductile, the copper snapped instantly without stretching."
Eh... It sounds like your luthier may have broken the magnet wire while handling the pickups.

You could try to find a pickup winder in Turkey who'll repair the broken coils. That's probably the cheapest option in this case.
 
Eh... It sounds like your luthier may have broken the magnet wire while handling the pickups.

You could try to find a pickup winder in Turkey who'll repair the broken coils. That's probably the cheapest option in this case.
I don't think luthier may broke my pickups and it covered by plastic cover how can he damage to coil? In Istanbul some luthier may do unwind-rewind things but seymour duncan original delicious sound may be faded. all I want is for Seymour Duncan to rectify the grievance they've caused me. In Ankara where capital city of Turkey and I'm studying, as far as I know there's no luthier who do unwind-rewind things in Ankara.
 
Last edited:
the reason i believe the pups worked before being sent, is that they wrote the dc resistance on the tag of each pup. they are not all the same, those are the actual readings of that specific pup. again, this is all unfortunate.
 
neck1-webp.6327080


Those pickups look rough for brand-new pickups. Are you sure your friend didn't do something before getting them to you? That soldering job does not look like OEM SD. The wire is pushed back and frayed, and burn marks on the solder joints. .
 
neck1-webp.6327080


Those pickups look rough for brand-new pickups. Are you sure your friend didn't do something before getting them to you? That soldering job does not look like OEM SD. The wire is pushed back and frayed, and burn marks on the solder joints. .
It didn't come to me as shown in picture. We were trying to fix the pickup so it would work.
 
Back
Top