Re: SNAP! ARGHHHhhhhhhhh!!!!!
That sucks -I broke a 6 month old Custom Shop 335 in the case about 20 years ago. Called Gibson, and they claimed the serial number wasn't real and refused to help. So maybe a year later I had a gig in Nashville and took they guitar and marched it into the HQ and put it on the desk and asked them to tell me it wasn't a Gibson.
To their credit, they shipped it to Memphis to their semi hollow shop and rebuilt it completely for free and shipped it to me.
However, I've never owned a Gibson since (and I've bought 25 guitars since then), because I figured they had grown too large as a company to care about players.