Seymour Duncan wants $255 for shipping to replace two "Dead on Arrival" Antiquity II Surfer Strat Pickups.

[TW144hz]

Also, the leads would be coming through the hole between them; those have been futzed with.

Leads that should be coming in middle hole are not prior issue, here:

 

[Thumpalumpacus]

It didn't come to me as shown in picture. We were trying to fix the pickup so it would work.

In that case, your warranty is probably void anyway.

 

[Securb]

Seeing the box shows they were tested before shipping and were working, and looking at the condition of the pickups now, one can only assume they were broken during installation. The white lead is covered in dirt and the pickups are hacked together. I really can't put any of this on Seymour Duncan. You should have opted for a professional install and if you did the guitar tech should be paying you for the pickups.

 

[TW144hz]

In that case, your warranty is probably void anyway.

Probably you're right my warranty get troubled. The pickups weren't working anyway, we were just trying to save them. What else could we have done?

 

[justFred]

Yeah, we were trying to fix the pickup so it would work. But it didn't.

Well, if there was a warranty, just guessing, you voided with that repair attempt.

 

[TW144hz]

Seeing the box shows they were tested before shipping and were working, and looking at the condition of the pickups now, one can only assume they were broken during installation. The white lead is covered in dirt and the pickups are hacked together. I really can't put any of this on Seymour Duncan. You should have opted for a professional install and if you did the guitar tech should be paying you for the pickups.

The fault isn't at the terminals or where the leads connect; it's somewhere deep inside the coil itself. Since the pickup was already dead, we thought it might just be a loose contact at the start or end points. However, it’s still giving an O.L reading, which means the break is within the windings, not at the connection points we worked on.

 

[TW144hz]

Well, if there was a warranty, just guessing, you voided with that repair attempt.

Then, long live Seymour Duncan. First sold defective products then while we're trying repair them uncancelled the warranty xD

 

[justFred]

Then, long live Seymour Duncan. First sold defective products then while we're trying repair them uncancelled the warranty xD

Just Guessing. Before spending any money on a return you should contact Seymour Duncan customer service and find out.

 

[ehdwuld]

The pickup is just a coil of wire
Like a spool of thread

If its the end of the wire , ( the outside of the winding )
It should be simple enough to unwind one or two winds and put to the solder terminal

If its the start wind, ( the first wind under the coil ) it would have to be completely rewound

Let me take a closer look at the pictures

 

[TW144hz]

Just Guessing. Before spending any money on a return you should contact Seymour Duncan customer service and find out.

Thank you, I'll search and ask.

 

[TW144hz]

The pickup is just a coil of wire
Like a spool of thread

If its the end of the wire , ( the outside of the winding )
It should be simple enough to unwind one or two winds and put to the solder terminal

If its the start wind, ( the first wind under the coil ) it would have to be completely rewound

Let me take a closer look at the pictures

Yes, my luthier said same thing. If issue cause in external (out lead) it's simple to solve but, if issue cause in internal (inner lead) it's too hard, you must unwound coils find the connection lost and rewind. But Antiquity II Surfer Strat has own special wind pattern, so re-wind pickup sound may be faded.

 

[ehdwuld]

On the image attached

See the black wire
You can see the start wind coming out from under the coil

Tell your dude to remove that nasty solder clump he put on the other side and unwind one or two rounds off the coil

The scrap the enamel back where you want to solder it back at thw white wire terminal

And try to take more pride in your work

 

[ehdwuld]

It ain't broken in the middle you can rule that out

Its broken where your dude pulled the cover off and mashed it back on

The white wire

He didn't scrape the enamel off is the reason it didn't work

He just gobbed solder up on top

He doesn't know what he's doing

 

[ehdwuld]

I can be sure of what happened
Because I made the exact same mistake on a set of Vintage Noiseless Fender pickups

 

[Mincer]

Then, long live Seymour Duncan. First sold defective products then while we're trying repair them uncancelled the warranty xD

Honestly, I don't think that is what has happened here.

 

[switchman]

Haven't been on in a while. What a strange thread. Why keep claiming defective pickups were sold when no one tested them until after a 12 hour cross ocean flight?

Your friend ordered and received the pickups in the US. Then brought them to you across an ocean by plane. You're technically not even the customer. If your friend tested them BEFORE transporting and they didn't work you could say they're DOA, but not after that long journey.

Anyway I didn't see any mention that vintage style Fender pickups with coils wound directly on the rod magnets are vulnerable to damage from environmental changes. The most common is the polepieces rust from high moisture which cuts or eats through the insulation of the innermost winds. Extreme changes in temperature between hot and cold could also cause a break from rapid expansion and contraction. Its the same way Nitro finish gets checks.

Don't know what the weather was like on that trip but its entirely possible the pickups failed in transit before the sloppy repair attempt, neither of which are Duncan's fault.

 

[TW144hz]

Haven't been on in a while. What a strange thread. Why keep claiming defective pickups were sold when no one tested them until after a 12 hour cross ocean flight?

Your friend ordered and received the pickups in the US. Then brought them to you across an ocean by plane. You're technically not even the customer. If your friend tested them BEFORE transporting and they didn't work you could say they're DOA, but not after that long journey.

Anyway I didn't see any mention that vintage style Fender pickups with coils wound directly on the rod magnets are vulnerable to damage from environmental changes. The most common is the polepieces rust from high moisture which cuts or eats through the insulation of the innermost winds. Extreme changes in temperature between hot and cold could also cause a break from rapid expansion and contraction. Its the same way Nitro finish gets checks.

Don't know what the weather was like on that trip but its entirely possible the pickups failed in transit before the sloppy repair attempt, neither of which are Duncan's fault.

Thank you for comment.

 

[nienturi]

İşin zor. Yukarıda arkadaşların da bahsettiği gibi yasal olarak Duncan'ın yapacağı pek bir şey yok. Kaldı ki yapabilse veya yapsa bile hatta sana yeni set yollasa bile geçerli gümrük yasası sebebiyle bu seti "ithal etmeden" buraya getirtmen imkansız.

Kısa vadede tek bir seçenek öngörüyorum: yeniden sarım. Yani bu Surfer'ların olayı az çok belli, bende de bazı teknik detaylar mevcut. Bunlarla yeniden sardırabilirsin. Nihai manyetiğin de elektriksel özellikleri üzerinden mukayese edebilirsin.

 

[uOpt]

There's no actual reason to bash the OP or his/her tech for breaking the pickups, neither in transit nor in installation. Nobody can know. Let's leave the attempted repair aside.

SD is cool for doing a RMA to a country that isn't the original sales country at all. The shipping price mistake needs looking at.

Those are the only facts available.

 

[TW144hz]

İşin zor. Yukarıda arkadaşların da bahsettiği gibi yasal olarak Duncan'ın yapacağı pek bir şey yok. Kaldı ki yapabilse veya yapsa bile hatta sana yeni set yollasa bile geçerli gümrük yasası sebebiyle bu seti "ithal etmeden" buraya getirtmen imkansız.

Kısa vadede tek bir seçenek öngörüyorum: yeniden sarım. Yani bu Surfer'ların olayı az çok belli, bende de bazı teknik detaylar mevcut. Bunlarla yeniden sardırabilirsin. Nihai manyetiğin de elektriksel özellikleri üzerinden mukayese edebilirsin.

I’m not sure that you’re Turkish or translate your laungage into mine. Abi eğer Türksen manyetiği sardırabileceğim bir yer biliyor musun? Ankara’da okuyorum ama İstanbul’a da göndertebilirim.