Damned Guitar Techs . . .

GuitarStv

Sock Market Trader
How long does it take (on average) to go over an old amp, replace the caps/tubes/and rebias? I took my little tube amp in three months ago and didn't recieve word back from the music shop. I've been calling them every couple of weekends, and first they were like "we needed to order parts" which sounded like a reasonable delay, but I've had stuff shipped to me from France in three weeks. I know that it's an older amp and the guy might have more trouble looking it over, but three months? I called them yesterday and told them that I can't wait any longer, and that I'll take the amp somewhere else (although I'm not sure where as there aren't too many music stores around here). I was just wondering if this amount of time to wait is normal?
 
Re: Damned Guitar Techs . . .

My amp guy, based out of a local music store, ususallly has a turn around time of 1 week or less- more if it needs something he has to order, such as a transformer.
He usually gets my amp biased in 1 day, or even 1 hour, depending on his workload.
You should have had some sort of answer after 1 week- I'd look for a new amp guy if it were me.
 
Re: Damned Guitar Techs . . .

That's pretty poor, if it was just ordering parts it should easily have been done by now. If I had the correct caps and tubes for an amp I could do that easily in 1 hour. Seems to me like they've got procrastination.
 
Re: Damned Guitar Techs . . .

That's getting rediculous. You may need to find someone else. If you can't find a tube amp expert per se, then If you can find an old guy that deals with old TV's then he can probably figure out a tube amp. Ofton these kind of people are better in dealing with tube circuts than typical guitar shop techs anyway. These kind of folks ofton have a collection of electrical parts on hand, and they have the tools. If you have a schematic of your amp, make a copy to help him out. If it's just biasing, then print one of the biasing instructions posted here for him too.
 
Re: Damned Guitar Techs . . .

StrangeSound said:
It smells fishy..get your amp back ASAP

+1

I once once let a situation like this drag on with a guitar shop. They had my Fender bass for 3 months or so, with me calling every week, going to the store, getting in shouting matches with the dude. After a certain point, I just demanded my bass back. Turned out it wasn't in the shop, it was in some "off site" storage facility. Things got heated, as he somehow wasn't able to get the bass into his shop to return it to me. Shared keys, death in the family, just about every BS story you can imagine. Threatening to involve the police didn't help.

I actually went to the police to report it as stolen. They told me I had to sue the focker in court to get my bass back. The entire burden was on me, as if I'd done something wrong!

As I was starting the paperwork process, his shop was raided and shut down by the DEA. The Dude vanished- whether to prison or some sunny, non-extradition treaty South Pacific country I will never know.

And my bass? Your guess is as good as mine.

So, to sum up this long winded post, +1 to what everyone else has said! Get your amp back NOW! And if you have any large, unsavory-looking friends, don't hesistate to bring them along.

Cheers
 
Re: Damned Guitar Techs . . .

Hmm . . . I don't like the way my story is unfolding . . . Called them Sunday and told them that 3 months was a little too long of a wait for me to get my amp back. They told me they couldn't return the amp yet because it was being repaired off site . . . which explains why they never seemed to know why it was taking so long to fix. They told me that they'd call the guy doing the repairs, and then call me when my amp gets in. So it's now Tuesday and no amp . . . I am a pretty patient quiet guy, but I'm starting to think I may have to go down there and make a scene.

The damned amp better still work when I get it back, or there will be hell to pay . . .
 
Re: Damned Guitar Techs . . .

Dude, that sounds very very bad. At the very least, it's unprofessional and not the right way to treat people. At the worst, it's sounding a wee bit too similar to my sad story above.

Demand your amp back, immediately. If they can't hand it over, threaten police, large friends, whatever... Get it out of their hands.

Good luck!
 
Re: Damned Guitar Techs . . .

My first electric (Avatar btw) went into the shop a few years back for fret work. It took those fockers 6 MONTHS!! I called and kept getting the run around once a month. Now this was not my main guitar so I didn't really need it but.....

When I finally demaned the instrument back it was "off site" (read...at the repair guys house!) I made a BIG stink in the store and managed to scare away a half dozen customers in the process! I got it back the next day and the work was complete. They were gracious enough to knock half off the price. I told them it would be free if they ever wanted to see me again. They wouldn't, I haven't been back since. I had spent well over 10,000 dollars in that store over the years.
 
Re: Damned Guitar Techs . . .

Well, I've been trying to play it cool so far. No yelling and screaming. I managed to talk to the store's manager who told me that the repair guy is off-site and had to order parts which took a long time . . . apparently they were trying to keep it as clost to the original design as possible (which I do appreciate) so they had trouble locating some parts. The amp should be back today or tomorrow is what the manager told me . . . keeping my fingers crossed that it'll all work out.
 
Re: Damned Guitar Techs . . .

He prolly skrewed up your amp really bad and is trying to fix it. Id get the amp back as soon as possible.
 
Re: Damned Guitar Techs . . .

Liquid said:
He prolly skrewed up your amp really bad and is trying to fix it. Id get the amp back as soon as possible.

Yeah, this is what all pros do, the **** things up intentionally so they have more work.

Seriously: Do you guys listen to yourselves sometimes? Or do you just drift in and out?

Getting the amp back ASAP is definitely a Priority at this point, but assuming it´s totally FUBARed just because it took longer is total bull****. Or do you **** up at work as soon as something takes longer than expected, too?
 
Re: Damned Guitar Techs . . .

Zerberus said:
Yeah, this is what all pros do, the **** things up intentionally so they have more work.

Seriously: Do you guys listen to yourselves sometimes? Or do you just drift in and out?

Getting the amp back ASAP is definitely a Priority at this point, but assuming it´s totally FUBARed just because it took longer is total bull****. Or do you **** up at work as soon as something takes longer than expected, too?

I dunno . . . if I took my car in to a garage to be repaired and they said it would be a week or so, and then they said they had to order parts and it would be delayed by a month, and they they said that the parts still hadn't come in for another month, and then they said that the work was taking longer because the car had an engine that they weren't used to seeing, and then you get fed up and say 'screw the repairs I just want my car back', and they tell you that they won't be able to give you your car back because they aren't doing the work on it and they don't know when the person with your car will be able to bring it back . . . then finally after a total of about 10-15 calls in a 3 1/2 month period they say that they hope they can get the amp back that weekend . . .

You can call me crazy, but if that happened with a car, a guitar, an amp, whatever . . . YES I would probably think that they have screwed somthing up, or at the very least they don't really know what they're doing.

And as to your other question, I'm an engineer. If I don't know how to do somthing it's my responsibility to report that. When I say that I'm going to do somthing on time at work and it's not completed there is hell to pay. If I notice a project is taking me more than my budgeted hours, it's my responsibility to report how long I think the delay will be, and to damned well finish my work quickly. I didn't recieve a single call back from the music store about my amp to let me know what was going on - even though every call that I made to them I was asked to leave my phone number . . . again and again and again. I realize that there is no accountability for guitar techs, but I don't think that I'm unreasonable in expecting that I am told what work is being done, and that it is done on time. At the very least I would like to get my amp back when I ask for it. Not have to wait for the guitar tech to finally take a look at it and start trying to fix it.

Maybe I've just been spoiled, but I've never had to bring anything in for more than a couple of weeks to be repaired. And I don't buy the "it took 2 months to ship your parts crap" since I have had things shipped regular mail over ebay from France, Portugal, and the States which have all cleared customs in less than three weeks.
 
Re: Damned Guitar Techs . . .

Stv, I can understand you fully, and would certainly be a bit concerned to say the least. Iif it all ends up being bad communication that would be great... my post was in response to the one quoted.

That said, I´ve waited easily 6 months for replacement parts from some manufacturers, some really do have crappy Customer service... add tho that a shop that´s just minutestly flaky and you have a catastrophe ;)
 
Re: Damned Guitar Techs . . .

Oh man, i've heard this story a million times. Your amp is probably in some guys basement who does work for the music store . The guy probably does work for them on the side and has been busy doing other things(family, other job, etc.). Why do i think this? Because every music store in my town has one of those guys. I'm on of them.lol I've never had somebodys amp for three weeks though. Hopefully they didn't give it to some idiot who took an amp repair course out of a 10 page book and he blew your amp up. I've seen it happen. I've repaired them. Whatever it takes, get your amp back from them. Hope it works out.
 
Re: Damned Guitar Techs . . .

Zerberus said:
Stv, I can understand you fully, and would certainly be a bit concerned to say the least. Iif it all ends up being bad communication that would be great... my post was in response to the one quoted.

That said, I´ve waited easily 6 months for replacement parts from some manufacturers, some really do have crappy Customer service... add tho that a shop that´s just minutestly flaky and you have a catastrophe ;)


Yeah, sorry . . . I didn't mean to take out my frustrations on you . . . well, everyone wish me luck . . . I'm going to go phone the music store and see if I can get my amp back today.
 
Re: Damned Guitar Techs . . .

Well, made a little trip down to the music store and no amp. Apparently they don't have the amp on site, but I'm being assured that it's all fixed now (when last week I said that I didn't care if it was repaired or not, I just wanted it back) but they still don't have it. The repair guy is supposed to be bringing it in today. Of course that's what they told me on the phone yesterday. I'm kinda pissed that they still don't have it when I specifically said "Just give me the amp back now, I don't care if it's fixed or not anymore" last week. Still trying to be patient, but I seem to be running out of options.

Any suggestions? Short of calling the police (which i will do if I don't have the amp back this weekend) . . . I don't know what to do.
 
Re: Damned Guitar Techs . . .

Being the customer I would demand that the amp to show up at once.
Think the joyride has gotten too far.
There was once my friend had some of his things went missing at the music shop and they refused to compensate saying that he came afew days late to collect his stuff. What he did was he threatened to write in the newpapers about the shop and call in the press. They immediately gave him whatever he wanted.

I would call the tech to come over to my place and do up the amp for me and I would pay his cab fare. Not that I don't trust him, but it would be more rest-assured that your amp is at home.
 
Re: Damned Guitar Techs . . .

Here in the Toronto area most stores use just a handful of repair guys... one of the best works out of his garage at home!!!! But my local store sends amps to another tech that is quicker but not as good... common practice... Buzzy out near the Zoo is one of the best vintage techs going in the area... there is others but he knows Fender and Marshall tube amps like anything! My 800 and my 65 Deluxe are going to be shipped to him for work soon...
 
Re: Damned Guitar Techs . . .

Well, I took my amp to the nearest store at the end of december/early january. I don't know who they sent it too, but anyone who is around the Oakville/Mississauga area, DONT GIVE YOUR STUFF TO MERRIAM MUSIC . . . not if you want to get it back. It's my own fault I guess, I should have driven back to Burlington and given it to the guys at Long & McQuade there. They've always been great about repairs . . .
 
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